List of WiseCX Nitro Dialer Customers
Buenos Aires, C1059,
Argentina
Since 2010, our global team of researchers has been studying WiseCX Nitro Dialer customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased WiseCX Nitro Dialer for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using WiseCX Nitro Dialer for Call Center include: Aerolineas Argentinas, a Argentina based Transportation organisation with 10642 employees and revenues of $2.13 billion, Correo Argentino Argentina, a Argentina based Government organisation with 13000 employees and revenues of $1.05 billion, Sancor Salud Argentina, a Argentina based Insurance organisation with 2303 employees and revenues of $370.0 million and many others.
Contact us if you need a completed and verified list of companies using WiseCX Nitro Dialer, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Aerolineas Argentinas | Transportation | 10642 | $2.1B | Argentina | WebCentrix | WiseCX Nitro Dialer | Call Center | 2024 | n/a | In 2024, Aerolineas Argentinas implemented WiseCX Nitro Dialer as a Call Center deployment to support a customer-service and CRM transformation across its Argentina operations. The engagement positions WiseCX Nitro Dialer as the core omnichannel dialer and routing component, and it explicitly integrated WhatsApp and real-time satisfaction measurement into contact workflows. WiseCX supported the implementation effort in Argentina, aligning contact handling with centralized omnichannel routing and feedback capture. Configuration emphasized omnichannel routing that combined voice dialing and WhatsApp messaging, with real-time customer satisfaction measurement instrumented at the point of contact. WiseCX Nitro Dialer was configured to orchestrate outbound voice dialing and inbound voice flows alongside WhatsApp sessions, and to capture satisfaction signals immediately after interactions, using queueing and routing controls typical of Call Center platforms. The deployment used WiseCX Nitro Dialer for voice orchestration and synchronized messaging workflows, enabling integrated session-level feedback. The rollout covered Aerolineas Argentinas customer service operations in Argentina and materially expanded passenger contact coverage from about 8% to over 90% of passengers. Integrations explicitly included WhatsApp and in-session satisfaction measurement, which provided CRM and customer service teams with real-time feedback for operational monitoring. Governance focused on instrumenting real-time metrics and aligning contact-routing and feedback-handling processes with omnichannel operational procedures. | |
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Correo Argentino Argentina | Government | 13000 | $1.1B | Argentina | WebCentrix | WiseCX Nitro Dialer | Call Center | 2023 | n/a | In 2023, Correo Argentino implemented WiseCX Nitro Dialer in a Call Center deployment to support a national helpdesk and electoral support project. The implementation supported management of over 20,000 electoral operators and staffed a team of approximately 220 agents, centralizing campaign and contact handling under the WiseCX Nitro Dialer platform. WiseCX Nitro Dialer was configured to provide omnichannel contact management, combining voice campaigns and WhatsApp messaging, with the use of dialer functionality for outbound voice campaigns inferred from vendor descriptions of telephone cloud and WhatsApp integrations. Functional capabilities deployed included campaign dialing orchestration, agent queueing and desktop workflows, and message orchestration for WhatsApp to manage outbound notifications and inbound agent-assisted conversations. Deployment aligned with cloud telephony architecture, integrating telephone cloud services and WhatsApp channels to unify channel routing, contact lists, and agent assignment across the national operation, the vendor of record was WebCentrix. Operational coverage focused on national helpdesk and electoral support business functions, with agents executing both inbound inquiry handling and outbound campaign outreach. Governance emphasized centralized campaign orchestration and operational oversight for the electoral program, with configuration and scheduling of voice and WhatsApp campaigns governed by a central operations team to maintain consistent scripts and contact lists. Source materials did not provide outcome metrics or quantitative results. | |
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Sancor Salud Argentina | Insurance | 2303 | $370M | Argentina | WebCentrix | WiseCX Nitro Dialer | Call Center | 2020 | n/a | In 2020, Sancor Salud Argentina implemented WiseCX Nitro Dialer to centralize omnichannel contact activity and modernize its Call Center operations in Argentina. The deployment positioned WiseCX Nitro Dialer as the primary omnichannel/contact-center platform connecting cloud voice and messaging channels into a unified routing layer for customer service teams. The implementation configured Nitro Dialer capabilities around cloud telephony campaign management and WhatsApp campaign functionality, delivering omnichannel routing, conversation orchestration, and automation workflows. Configuration emphasized contact routing and campaign orchestration consistent with Call Center platform capabilities, and automated roughly 15 percent of repeat processes within operational workflows. Integrations were focused on cloud telephony and WhatsApp channels to consolidate voice and messaging interactions into a single platform, enabling a unified interaction record across channels. Operational coverage was scoped to Sancor Salud Argentina contact center activities, and the environment handled more than 50,000 calls, 10,000 conversations and over 200,000 interactions through the WiseCX Nitro Dialer deployment. Governance and process changes concentrated on centralizing channel management and embedding automation into agent workflows, with rollout oriented to contact center operations in Argentina. The deployment framed WiseCX Nitro Dialer as the core Call Center orchestration layer for the company, improving centralized control of campaigns and automated response flows. |
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