Aesop
23 Waterloo Rd, Collingwood,
Melbourne, 3066, VIC,
Australia
Melbourne, 3066, VIC,
Australia
61 3 9412-8900
Retail
Aesop Technographics
Aesop Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aesop and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2037 Aesop employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aesop has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2020, Workday HCM for Core HR in 2020, Cegid mPOS for Point Of Sale in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aesop is running and its propensity to invest more and deepen its relationship with Oracle , Workday , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aesop revenues, which have grown to $365.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aesop intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aesop Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020 Aesop implemented Oracle NetSuite ERP as its ERP Financial platform. The deployment was centered on supporting finance and indirect procurement workflows originating from Aesop Head Office Melbourne and the Global Head Office in Collingwood, aligning system administration responsibilities with a 2,037 person organization.
Oracle NetSuite ERP was configured to provide core financial capabilities, including general ledger, accounts payable, accounts receivable, and procurement-adjacent financial workflows, with an emphasis on transactional finance, reporting and data modeling for procurement analytics. Configuration work included role-based system administration, structured approval workflows, and reporting models to support the Indirect Procurement team and Procurement Manager in delivering sourcing and process improvement insights.
Operational coverage extended to administration of adjacent contract management and corporate travel systems, with the Procurement Analyst role explicitly accountable for day to day contract management system administration and for handling system administration requests relating to the chosen Global Travel Provider. NetSuite was used as the authoritative financial system, with coordination between Finance, the Indirect Procurement team and Legal for document governance, master data and reporting needs.
Governance and rollout emphasized documentation, training and embedding new procurement processes, with a continuous improvement plan managed jointly by Procurement and Legal stakeholders. The implementation positioned Aesop Oracle NetSuite ERP ERP Financial to support procurement system administration, contract lifecycle oversight and analytic reporting, with internal ownership for process documentation, user training and ongoing configuration changes.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 Aesop implemented Workday HCM as its Core HR platform to centralize HRIS operations for Global Head Office and ANZ Retail. The deployment targeted the Regional People Services team based in Melbourne, with operational coverage focused on employee lifecycle management across headquarters and retail operations, and the HR Coordinator role directly responsible for maintaining system data integrity and service delivery.
Workday HCM was configured to support end to end employee lifecycle capabilities including processing starters and leavers, employee changes, leave of absence management, right to work status tracking, and L&D administration. The implementation emphasized HRIS support workflows, data accuracy controls, and reporting readiness, with Workday Assist used as part of the case handling and user assistance model.
The Workday HCM deployment was integrated operationally with Zendesk as the primary intake channel for HR queries, enabling the People Services team to manage cases, escalate to HRBPs and Centres of Expertise, and record interactions for reporting. The program included development of a knowledge base and case management technology, and provisions to support rollouts of additional Workday modules as directed by the People Services leadership.
Governance focused on documented People Services processes, service level agreements and adherence to policy and employment legislation, with responsibilities apportioned between the Regional People Services team, HRBPs and Centres of Expertise. Process documentation, SLA definitions and case management standards were established to drive consistent administration and accurate employee data capture in Workday HCM.
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Employee Self Service, HR Service Delivery | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2016 | 2016 |
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Workforce Analytics | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cegid | Legacy | Cegid mPOS | Point Of Sale | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Aesop implemented Cegid mPOS as its Point Of Sale to support store-level retail transactions and local retail operations across its ANZ footprint. The deployment centered on retail checkout workflows and local store operations, with operational scope explicitly covering Aesop Head Office in Melbourne and the broader ANZ retail estate.
The Cegid mPOS implementation supported standard Point Of Sale capabilities typical for retail environments, including in-store transaction processing, product lookup and pricing, receipt generation, and connectivity to store peripherals such as printers and payment terminals. Configuration work emphasized store-level availability and point-of-sale usability to align with merchandising and retail store processes, while the service desk model provided frontline incident and request handling for point-of-sale interruptions.
Operational coverage and systems support were managed alongside broader technology services, with the ANZ Service Desk responsible for deployment, monitoring, maintenance, development, upgrades and support of Cegid mPOS and associated store systems. The environment for support included Office 365, Exchange, Active Directory, networking and systems infrastructure, Microsoft Office, Adobe Creative Suite, Jira and NetSuite as the wider application and infrastructure landscape that the service function maintained. Asset management for IT hardware, software, equipment and telco services was enforced to underpin ongoing store operations.
Governance and process responsibilities were exercised through Aesop’s Technology Support Framework and Global Support Framework, with the Service Desk Team Leader role charged with recruitment, team development, service level adherence and improvement of support documentation and administration. Local vendor and outsourcer contract negotiation and administration were part of operational duties, and global administration of delegated systems was used to underpin store rollout and ongoing operations while ensuring consistent support workflows and escalation paths for Point Of Sale issues.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Analytics | CRM |
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2021 | 2021 |
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Customer Data Platform | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics, Data Management Platform | CRM |
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2023 | 2023 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Aesop
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aesop Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aesop IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aesop digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Aesop Technographics
Aesop is a Retail organization based in Australia,
with around 2037 employees and annual revenues of $365.0 million.
Aesop operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Workday HCM and Cegid mPOS,
covering areas like ERP Financial, Core HR and Point Of Sale.
Aesop has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Workday and Cegid.
Aesop recently adopted applications including
Teads Platform in 2023, Salesforce CRM Analytics (formerly Einstein Analytics) in 2021 and Insider Connect in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aesop’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aesop’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aesop technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.