Affarsverken Energi Karlskrona Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Affarsverken Energi Karlskrona and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Affarsverken Energi Karlskrona employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Affarsverken Energi Karlskrona has purchased the following applications: ReadSpeaker Text to Speech for Natural Language Processing in 2014, Microsoft 365 for Collaboration in 2019, Puzzel Contact Centre for Call Center in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Affarsverken Energi Karlskrona is running and its propensity to invest more and deepen its relationship with ReadSpeaker Holding , Microsoft , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Affarsverken Energi Karlskrona revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Affarsverken Energi Karlskrona intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ReadSpeaker Holding | Legacy | ReadSpeaker Text to Speech | Natural Language Processing | AI-Powered Application | n/a | 2014 | 2014 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2017 | 2017 |
In 2017, Affarsverken Energi Karlskrona implemented Puzzel Contact Centre as its primary Call Center solution, surfacing contact options directly on the corporate website. The deployment directed inbound customer contacts to a centralized customer service queue managed through Puzzel Contact Centre, enabling web-provided entry points for consumers and business customers contacting the municipal utility.
The implementation follows a cloud-oriented call center architecture typical for the Call Center category, with browser-based agent interfaces, inbound voice routing, and web channel capture such as click-to-call or contact form escalation into the contact queue. Operational scope is focused on the customer service function within the 20-employee utility, standardizing agent handling workflows and website-to-contact-center routing to consolidate inbound customer interactions through Puzzel Contact Centre.
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Tag Management | CRM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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| Date | Company | Status | Vendor | Product | Category | Market |
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