Saint-Denis, 93571,
France
AFNOR Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by AFNOR Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1270 AFNOR Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AFNOR Group has purchased the following applications: Oracle Commerce Platform ( ex ATG Web Commerce ) for eCommerce in 2011, Hotjar for Customer Experience in 2015, GLPI ITSM for Incident Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AFNOR Group is running and its propensity to invest more and deepen its relationship with Oracle , Contentsquare , AB Tasty or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AFNOR Group revenues, which have grown to $192.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AFNOR Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Commerce Platform ( ex ATG Web Commerce ) | eCommerce | eCommerce | n/a | 2011 | 2011 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2016 | 2016 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teclib | Legacy | GLPI ITSM | Incident Management | ITSM | n/a | 2019 | 2019 |
In 2019, AFNOR Group implemented GLPI ITSM for Incident Management. The deployment centralized creation and management of tickets via GLPI to support the organization’s IT service desk and incident intake processes. Implementation emphasized team planning management features to coordinate support shifts and resource allocation. Governance included a monthly copil with the client to review incidents, backlog, and configuration changes.
GLPI ITSM was configured with standard incident management capabilities including ticket lifecycle states, assignment and escalation workflows, status tracking, and reporting aligned to service desk operations. The configuration incorporated team planning management modules to schedule and allocate responders and to tie staffing to ticket queues. Operational scope covered IT support and service desk functions across AFNOR Group, with the monthly copil used to drive iterative configuration updates and operational governance.
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2012 | 2012 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2016 | 2016 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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