Saint-Denis, 93571,
France
AFNOR Group Technographics
AFNOR Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AFNOR Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1270 AFNOR Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AFNOR Group has purchased the following applications: Oracle Commerce Platform ( ex ATG Web Commerce ) for eCommerce in 2011, Hotjar for Customer Experience in 2015, GLPI ITSM for Incident Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AFNOR Group is running and its propensity to invest more and deepen its relationship with Oracle , Contentsquare , AB Tasty or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AFNOR Group revenues, which have grown to $192.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AFNOR Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AFNOR Group Tech Stack and Enterprise Applications
AFNOR Group eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Commerce Platform ( ex ATG Web Commerce ) | eCommerce | eCommerce | n/a | 2011 | 2011 |
In 2011, AFNOR Group implemented Oracle Commerce Platform ( ex ATG Web Commerce ) as the primary eCommerce engine for its customer-facing website. The Oracle Commerce Platform ( ex ATG Web Commerce ) engagement is positioned on AFNOR's public site, providing an enterprise Java-based commerce architecture to support online product and standards sales within the eCommerce category.
The implementation delivered standard eCommerce functional areas including storefront management, product catalog and merchandising control, search-driven product discovery, and checkout workflows. Operational scope centered on the AFNOR website in France, with ongoing administration by IT and e-commerce operations teams, and governance focused on catalog and merchandising workflows administered through the Oracle Commerce Platform ( ex ATG Web Commerce ).
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AFNOR Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, AFNOR Group implemented Hotjar on its website as part of its Customer Experience tooling. Hotjar was deployed via a client-side JavaScript snippet embedded across AFNOR Group web pages to capture on-page user behavior, including heatmaps, session recordings, and conversion funnel activity consistent with Customer Experience analytics practices. The deployment supports digital teams such as UX, product, and marketing, providing qualitative behavior signals to complement quantitative analytics data.
Functional capabilities instrumented include heatmaps, session recordings, conversion funnels, on-site surveys, and feedback polls, with configuration focused on key page templates and critical user journeys. Governance emphasized controlled access for analytics and UX teams, standardized tagging and sampling conventions for recordings, and routines for surfacing qualitative insights into UX research and content decision workflows. The implementation is scoped to AFNOR Group website properties and is positioned to inform design and content decisions across AFNOR Group digital channels.
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Marketing Analytics | CRM |
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2016 | 2016 |
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AFNOR Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Teclib | Legacy | GLPI ITSM | Incident Management | ITSM | n/a | 2019 | 2019 |
In 2019, AFNOR Group implemented GLPI ITSM for Incident Management. The deployment centralized creation and management of tickets via GLPI to support the organization’s IT service desk and incident intake processes. Implementation emphasized team planning management features to coordinate support shifts and resource allocation. Governance included a monthly copil with the client to review incidents, backlog, and configuration changes.
GLPI ITSM was configured with standard incident management capabilities including ticket lifecycle states, assignment and escalation workflows, status tracking, and reporting aligned to service desk operations. The configuration incorporated team planning management modules to schedule and allocate responders and to tie staffing to ticket queues. Operational scope covered IT support and service desk functions across AFNOR Group, with the monthly copil used to drive iterative configuration updates and operational governance.
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AFNOR Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2020 | 2020 |
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AFNOR Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Digital Workspace | IaaS |
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2016 | 2016 |
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AFNOR Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AFNOR Group
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Apps Being Evaluated by AFNOR Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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