List of GLPI ITSM Customers
Paris, 75001,
France
Since 2010, our global team of researchers has been studying GLPI ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased GLPI ITSM for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using GLPI ITSM for Incident Management include: Ministry of Europe and Foreign Affairs, a France based Government organisation with 13693 employees and revenues of $5.00 billion, Axereal, a France based Consumer Packaged Goods organisation with 4000 employees and revenues of $4.72 billion, Sidel, a France based Manufacturing organisation with 5500 employees and revenues of $2.00 billion, SMCP – Sandro, Maje, Claudie Pierlot, Fursac, a France based Retail organisation with 6554 employees and revenues of $1.30 billion, Inserm (National Institute for Health and Medical Research), a France based Professional Services organisation with 5242 employees and revenues of $1.11 billion and many others.
Contact us if you need a completed and verified list of companies using GLPI ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The GLPI ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AFNOR Group | Professional Services | 1270 | $192M | France | Teclib | GLPI ITSM | Incident Management | 2019 | n/a |
In 2019, AFNOR Group implemented GLPI ITSM for Incident Management. The deployment centralized creation and management of tickets via GLPI to support the organization’s IT service desk and incident intake processes. Implementation emphasized team planning management features to coordinate support shifts and resource allocation. Governance included a monthly copil with the client to review incidents, backlog, and configuration changes.
GLPI ITSM was configured with standard incident management capabilities including ticket lifecycle states, assignment and escalation workflows, status tracking, and reporting aligned to service desk operations. The configuration incorporated team planning management modules to schedule and allocate responders and to tie staffing to ticket queues. Operational scope covered IT support and service desk functions across AFNOR Group, with the monthly copil used to drive iterative configuration updates and operational governance.
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Axereal | Consumer Packaged Goods | 4000 | $4.7B | France | Teclib | GLPI ITSM | Incident Management | 2020 | n/a |
In 2020, Axereal implemented GLPI ITSM for Incident Management to rationalize IT service operations and control operating costs. The implementation was scoped to support the internal support team structure, covering four technicians, one supervisor, and one mobile fleet manager, and to centralize IT park management, budget oversight, and purchasing workflows under the ITSM platform.
The GLPI ITSM deployment focused on configuring incident and request ticketing workflows, IT asset management records, and procurement orchestration consistent with Incident Management best practices. The program included a redesign of the ITSM tool GLPI to align ticket lifecycle states with support roles, and to enable tighter coordination between help desk, field fleet management, and purchasing functions.
Integrations were implemented with the estate technical stack, specifically GLPI integration points with SCCM for device inventory, Office 365 for user identity and collaboration context, and AzureAD with Windows for authentication and account provisioning. Operational coverage included day to day support, mobile device and copier fleet oversight, and budget and purchasing processes administered by the purchasing manager and IT operations team.
Governance activities comprised tender management for copier fleet acquisition, a study on outsourcing the service desk, and a separate tender for outsourcing material management as part of a broader rationalization effort. Outcomes stated by the program were optimization of costs, maintaining the information system in operational condition, and rationalization of the ITSM part, with process changes to purchasing and service desk workflows to sustain those objectives.
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Carglass France | Automotive | 3000 | $450M | France | Teclib | GLPI ITSM | Incident Management | 2018 | n/a |
In 2018, Carglass France implemented GLPI ITSM to centralize Incident Management across its IT operations. The GLPI ITSM deployment focused on ticketing workflows branded internally as Tekketing and on establishing an authoritative IT asset record for operational support.
Configuration emphasized incident ticket lifecycle, service request handling, and asset and configuration management modules consistent with an Incident Management application. The implementation included ticket templates, categorization and escalation rules, and configuration management capabilities to map hardware and software inventory within GLPI ITSM.
Technical projects were managed to evolve and optimize GLPI, specifically to align Tekketing with operational needs and to integrate with MDT to image the infrastructure in place. The GLPI ITSM instance was extended to capture MDT imaging events and asset provisioning metadata, enabling closer alignment between endpoint imaging processes and IT inventory records.
Operational scope centered on IT operations, service desk, desktop support, and infrastructure teams, with governance organized around iterative technical projects for platform optimization. Change control, release coordination, and ticketing standardization were instituted to mature incident handling processes and streamline support workflows.
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Healthcare | 600 | $100M | France | Teclib | GLPI ITSM | Incident Management | 2014 | n/a |
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Government | 200 | $23M | France | Teclib | GLPI ITSM | Incident Management | 2017 | n/a |
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Healthcare | 350 | $40M | France | Teclib | GLPI ITSM | Incident Management | 2011 | n/a |
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Professional Services | 500 | $100M | France | Teclib | GLPI ITSM | Incident Management | 2016 | n/a |
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Retail | 8200 | $1.0B | Brazil | Teclib | GLPI ITSM | Incident Management | 2018 | n/a |
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Professional Services | 5242 | $1.1B | France | Teclib | GLPI ITSM | Incident Management | 2015 | n/a |
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Government | 13693 | $5.0B | France | Teclib | GLPI ITSM | Incident Management | 2019 | n/a |
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Buyer Intent: Companies Evaluating GLPI ITSM
- Fraunhofer, a Germany based Non Profit organization with 31877 Employees
- Horizon Forest Products, a United States based Distribution company with 200 Employees
- Sporveien, a Norway based Transportation organization with 3730 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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