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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Agder Energi Nett Avd Arendal Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Puzzel Legacy Puzzel Contact Centre Call Center CRM n/a 2021 2021
In 2021, Agder Energi Nett Avd Arendal deployed Puzzel Contact Centre as a customer-facing call handling channel embedded on their website. The implementation uses Puzzel Contact Centre in the Call Center category to provide web-based contact routing and an agent-facing console for the Avd Arendal customer service organization. The deployment target is the company unit Agder Energi Nett Avd Arendal and the public web entry point serves as the primary touchpoint for customers to reach contact center staff. The configuration centers on standard Call Center capabilities, including browser-based agent consoles, automatic call distribution, skill based routing, queue management and web callback functionality, consistent with cloud hosted contact center architectures. Puzzel Contact Centre is presented on the site as an embedded customer widget and a web console for agents, enabling browser access without local client installation. Reporting and monitoring features are configured to support contact handling and operational oversight within the customer service function. Operational ownership rests with customer service operations at the Arendal unit, with configuration controls applied to queue structures, agent profiles and business hours to align with utility support workflows. Rollout and governance emphasize web embedding and browser agent access as the primary operational pattern, with configuration of routing and queue policies to match the service organization structure. The narrative focuses on system architecture, modules and deployment scope for Agder Energi Nett Avd Arendal using Puzzel Contact Centre in the Call Center category.
PLM and Engineering
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Esri Legacy Esri Arcgis Geographic Information System PLM and Engineering n/a 2015 2015
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2022 2022
IT Decision Makers and Key Stakeholders at Agder Energi Nett Avd Arendal
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Agder Energi Nett Avd Arendal Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Agder Energi Nett Avd Arendal Technographics

Agder Energi Nett Avd Arendal is a Utilities organization based in Norway, with around 132 employees and annual revenues of $13.0 million.

Agder Energi Nett Avd Arendal operates a diverse technology stack with applications such as Microsoft 365, Puzzel Contact Centre and Esri Arcgis, covering areas like Collaboration, Call Center and Geographic Information System.

Agder Energi Nett Avd Arendal has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Puzzel and Esri.

Agder Energi Nett Avd Arendal recently adopted applications including Microsoft Azure Cloud Services in 2022, Puzzel Contact Centre in 2021 and Microsoft 365 in 2016, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Agder Energi Nett Avd Arendal’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Agder Energi Nett Avd Arendal’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Agder Energi Nett Avd Arendal technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.