Agder Energi Nett Avd Arendal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Agder Energi Nett Avd Arendal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 132 Agder Energi Nett Avd Arendal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agder Energi Nett Avd Arendal has purchased the following applications: Microsoft 365 for Collaboration in 2016, Puzzel Contact Centre for Call Center in 2021, Esri Arcgis for Geographic Information System in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agder Energi Nett Avd Arendal is running and its propensity to invest more and deepen its relationship with Microsoft , Puzzel , Esri or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agder Energi Nett Avd Arendal revenues, which have grown to $13.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agder Energi Nett Avd Arendal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Contact Centre | Call Center | CRM | n/a | 2021 | 2021 |
In 2021, Agder Energi Nett Avd Arendal deployed Puzzel Contact Centre as a customer-facing call handling channel embedded on their website. The implementation uses Puzzel Contact Centre in the Call Center category to provide web-based contact routing and an agent-facing console for the Avd Arendal customer service organization. The deployment target is the company unit Agder Energi Nett Avd Arendal and the public web entry point serves as the primary touchpoint for customers to reach contact center staff.
The configuration centers on standard Call Center capabilities, including browser-based agent consoles, automatic call distribution, skill based routing, queue management and web callback functionality, consistent with cloud hosted contact center architectures. Puzzel Contact Centre is presented on the site as an embedded customer widget and a web console for agents, enabling browser access without local client installation. Reporting and monitoring features are configured to support contact handling and operational oversight within the customer service function.
Operational ownership rests with customer service operations at the Arendal unit, with configuration controls applied to queue structures, agent profiles and business hours to align with utility support workflows. Rollout and governance emphasize web embedding and browser agent access as the primary operational pattern, with configuration of routing and queue policies to match the service organization structure. The narrative focuses on system architecture, modules and deployment scope for Agder Energi Nett Avd Arendal using Puzzel Contact Centre in the Call Center category.
|
PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esri | Legacy | Esri Arcgis | Geographic Information System | PLM and Engineering | n/a | 2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
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