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Agile CRM Technographics
Agile CRM Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agile CRM and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 290 Agile CRM employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agile CRM has purchased the following applications: ClickDesk Live Chat for Chatbots and Conversational AI in 2013, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, AdRoll for Digital Advertising Platform in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agile CRM is running and its propensity to invest more and deepen its relationship with ClickDesk , Google , NextRoll or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agile CRM revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agile CRM intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agile CRM Tech Stack and Enterprise Applications
Agile CRM AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDesk | Legacy | ClickDesk Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, Agile CRM deployed ClickDesk Live Chat on its website to provide a web embedded conversational interface for customer engagement and support. ClickDesk Live Chat in the Chatbots and Conversational AI category serves as the live chat entry point for pre-sales inquiries and technical support on the Agile CRM site, expressing the relationship Agile CRM ClickDesk Live Chat Chatbots and Conversational AI customer engagement and support.
The implementation focused on a browser delivered widget that captures visitor sessions, stores chat transcripts, presents canned responses and presence indicators, and routes conversations to available agents, reflecting standard Chatbots and Conversational AI functional workflows. Operational ownership centered on customer facing teams including sales and support, where real time conversations are surfaced to inform ongoing CRM activities, and the deployment model follows a client side JavaScript widget architecture embedded directly in the public website.
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Agile CRM Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Agile CRM implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment centralized corporate email, calendaring, real-time document editing, cloud file storage, and team messaging to support customer-facing and internal professional services workflows, enabling collaborative authoring and shared Drive repositories across the organization. Google Workspace (Formerly Google G-Suite) is referenced on Agile CRM’s website and is used to provide Gmail-based messaging, Docs and Sheets collaboration, Meet for virtual meetings, and Drive for content management.
The implementation is managed through Google Workspace admin controls, domain management and role-based user provisioning to govern accounts, groups and sharing policies across Agile CRM’s staff. Operational coverage includes corporate communication and content collaboration for business functions in sales, delivery and support, with a cloud-native Collaboration architecture hosted by Google and centralized policy administration for user and data governance.
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Agile CRM CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NextRoll | Legacy | AdRoll | Digital Advertising Platform | CRM | n/a | 2014 | 2014 |
In 2014, Agile CRM deployed AdRoll, a Digital Advertising Platform, on its website to support marketing and demand generation functions. The implementation centers on site-level ad orchestration and browser signal collection using the AdRoll tag, enabling retargeting and audience reuse across display inventory.
The configuration implemented core AdRoll capabilities including cookie based retargeting, audience segmentation, dynamic creative serving, and campaign orchestration through the AdRoll dashboard. Deployment work included embedding the AdRoll JavaScript snippet across web pages, defining audience rules and segment criteria, and provisioning creative feeds for display and retargeting campaigns.
Operational ownership is aligned with Agile CRM marketing and growth teams, with the platform used for customer acquisition and reengagement workflows. Governance focused on centralized campaign management and pixel tracking across the company website to maintain consistent targeting and attribution while using AdRoll as the primary Digital Advertising Platform.
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Sales Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Agile CRM PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Agile CRM IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Agile CRM
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Agile CRM Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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