Agility Multichannel
Unit 4, Triune Court Monks Cross Drive,
York, YO32 9GZ,
United Kingdom
York, YO32 9GZ,
United Kingdom
44 19 0471-7800
Professional Services
Agility Multichannel Technographics
Agility Multichannel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agility Multichannel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Agility Multichannel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agility Multichannel has purchased the following applications: LiveChat for Chatbots and Conversational AI in 2020, Dreamdata Revenue Analytics for Analytics and BI in 2022, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agility Multichannel is running and its propensity to invest more and deepen its relationship with LiveChat, Inc. , TeamSupport , Dreamdata or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agility Multichannel revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agility Multichannel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agility Multichannel Tech Stack and Enterprise Applications
Agility Multichannel AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Agility Multichannel deployed LiveChat on its public website. Agility Multichannel implemented LiveChat as a Chatbots and Conversational AI application to provide website-based customer engagement for the UK professional services firm.
The LiveChat implementation is centered on an embedded chat widget and the vendor console, configured to handle real-time messaging, canned responses, chat transcripts, and offline contact capture. Functional capabilities emphasized conversational routing and session handoff to human agents, reflecting standard Chatbots and Conversational AI workflows for initial lead capture and client query triage.
Operational scope is web channel only, with the system used by client services and sales functions within the small 20-employee organization. Governance was organized for a compact team model, with admin controls in the LiveChat console for chat monitoring, transcript retention, and role-based access, supporting lightweight rollout and day-to-day conversational support.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Agility Multichannel Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dreamdata | Legacy | Dreamdata Revenue Analytics | Analytics and BI | Analytics and BI | n/a | 2022 | 2022 |
In 2022, Agility Multichannel implemented Dreamdata Revenue Analytics and is using Dreamdata Revenue Analytics on their website. Dreamdata Revenue Analytics is an Analytics and BI application deployed as a SaaS instrumented via a client-side tracking snippet to capture visitor to revenue journeys, positioning Agility Multichannel Dreamdata Revenue Analytics Analytics and BI Business Function to support marketing and revenue visibility.
Configuration work emphasized multi-touch revenue attribution, funnel and conversion analytics, revenue attribution dashboards, and automated reporting, reflecting standard Analytics and BI capabilities. Operational scope centers on marketing and commercial reporting, with governance and rollout activity focused on tagging and reporting standards for site instrumentation and staged publication of dashboards to commercial stakeholders.
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Agility Multichannel Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021 Agility Multichannel implemented Zoom as its Audio Video and Web Conferencing solution and is using Zoom on their website to provide direct meeting access for clients and prospects. The implementation centers on web hosted meeting and webinar capabilities to support client consultations and team collaboration across the 20 person professional services firm.
Configuration focused on standard Zoom meeting capabilities, including video and audio conferencing, screen sharing, in session chat, and hosted webinar workflows. Zoom meeting links are surfaceable from the corporate website so external users can join browser based sessions without requiring complex downloads, aligning the application with client facing scheduling and virtual delivery use cases.
The deployment follows a cloud SaaS architecture with access controlled through account level provisioning and meeting level controls. Operational coverage spans client delivery and internal collaboration, with staff accounts provisioned for meeting creation, scheduling, and hosting from the company domain.
Governance was addressed through centralized account settings and meeting security controls typical for Audio Video and Web Conferencing, including enforced meeting access controls and administrator managed defaults. The implementation emphasizes embedding Zoom meeting access into customer touchpoints on the Agility Multichannel website while using Zoom as the primary audio video tool for client interactions.
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Agility Multichannel CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing, Sales Engagement | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Agility Multichannel IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Agility Multichannel CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Agility Multichannel
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Agility Multichannel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Agility Multichannel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Agility Multichannel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Agility Multichannel Technographics
Agility Multichannel is a Professional Services organization based in United Kingdom,
with around 20 employees and annual revenues of $2.0 million.
Agility Multichannel operates a diverse technology stack with applications such as
LiveChat, Dreamdata Revenue Analytics and Zoom,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
Agility Multichannel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as LiveChat, Inc., Dreamdata and Zoom Video Communications.
Agility Multichannel recently adopted applications including
Dreamdata Revenue Analytics in 2022, Slack Connect in 2022 and Mimecast Email Security in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Agility Multichannel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Agility Multichannel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Agility Multichannel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.