AGL Technographics
AGL Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AGL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 76 AGL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AGL has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2017, Slack Connect for Collaboration in 2022, Automattic Jetpack CRM for CRM in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AGL is running and its propensity to invest more and deepen its relationship with Tidio , Salesforce , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AGL revenues, which have grown to $16.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AGL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AGL Tech Stack and Enterprise Applications
AGL AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, AGL implemented Tidio Live Chat. The Tidio Live Chat deployment serves as the customer-facing chat widget on AGL's website and is categorized as Chatbots and Conversational AI for real-time customer engagement.
Implementation focused on embedding the Tidio Live Chat script into web pages, configuring chat workflows, and enabling real-time messaging, automated greetings, canned responses, visitor context capture, and session transcripts typical of Chatbots and Conversational AI platforms. Operational scope centers on website-based customer support and pre sales inquiries, routing conversations to AGL support staff through the chat interface and creating a persistent chat history for review. Governance included administrative configuration of response templates and operating hours, plus ongoing tuning of automated messaging and monitoring of chat activity. The narrative emphasizes a lightweight, embedded architecture with no disclosed backend system integrations.
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AGL Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2022 | 2022 |
In 2022, AGL implemented Slack Connect as its Collaboration platform. The deployment leverages Slack Connect as a cloud-hosted workspace and AGL is using Slack on their website to surface messaging and partner channels, centralizing conversational touchpoints for the company’s UK healthcare operations.
Slack Connect was configured to emphasize channel-based collaboration, direct messaging, file sharing, and external shared channels typical of Collaboration applications. Governance was organized around workspace administrators, channel-level access controls, guest access provisioning, and onboarding workflows to manage external collaborators, aligning communication controls with healthcare compliance needs.
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AGL CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | Automattic Jetpack CRM | CRM | CRM | n/a | 2018 | 2018 |
In 2018, AGL implemented Automattic Jetpack CRM on their website. The Automattic Jetpack CRM serves as a CRM to centralize customer records and capture site-originated contacts, and it is embedded in the company website environment. Functional capabilities in use align with standard CRM workflows, including contact management, contact lifecycle tracking, tagging and segmentation, and email-based customer communications.
The deployment architecture is site-integrated with CRM data and workflow configuration managed within the website administration layer and operated by commercial and web administrators. Operational scope covers customer-facing teams such as sales, marketing and support given the CRM role in contact capture and outreach, and governance emphasizes web-based administration and data hygiene processes.
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Marketing Automation | CRM |
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2019 | 2019 |
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AGL IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
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AGL CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at AGL
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by AGL Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||