Agroindustrias Raiker, Technographics
Agroindustrias Raiker, Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Agroindustrias Raiker, and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 Agroindustrias Raiker, employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Agroindustrias Raiker, has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2016, VTEX eCommerce for eCommerce in 2017, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Agroindustrias Raiker, is running and its propensity to invest more and deepen its relationship with Zendesk , VTEX , Crazy Egg or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Agroindustrias Raiker, revenues, which have grown to $2.3 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Agroindustrias Raiker, intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Agroindustrias Raiker, Tech Stack and Enterprise Applications
Agroindustrias Raiker, AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Agroindustrias Raiker deployed Zendesk Chat on its website. Agroindustrias Raiker implemented Zendesk Chat, a Chatbots and Conversational AI application, to enable real-time customer messaging from the public site at raiker.com.mx and to support web-based customer inquiries and lead capture.
The implementation centers on the embedded web chat widget and leverages category-aligned capabilities typical of Chatbots and Conversational AI, including real-time messaging, canned responses, visitor monitoring and agent routing for live conversations. Operational responsibility for Zendesk Chat rests with internal customer service and operations staff, who configure chat routing and canned reply libraries, manage availability, and maintain the widget configuration on the corporate site.
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Agroindustrias Raiker, eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VTEX | Legacy | VTEX eCommerce | eCommerce | eCommerce | n/a | 2017 | 2017 |
In 2017 Agroindustrias Raiker implemented VTEX eCommerce to power its eCommerce storefront on its corporate website, establishing the relationship Agroindustrias Raiker VTEX eCommerce eCommerce for online sales and customer engagement. The VTEX eCommerce application is the primary online sales channel for the company and is integrated directly into the public website to support web catalog publication and order capture.
Deployment uses the VTEX platform with platform-managed storefront infrastructure and configuration focused on catalog, pricing, and checkout flows typical of eCommerce deployments. Functional capabilities implemented include product catalog management, storefront content and merchandising, shopping cart and checkout orchestration, and order capture for web sales, supporting sales and marketing operations as well as order fulfillment workflows. Governance emphasizes catalog and order management processes with administrative workflows for catalog updates and customer order handling, and configurations localized for the Mexican market.
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Agroindustrias Raiker, CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017 Agroindustrias Raiker implemented Zendesk Service as its Customer Support solution. Zendesk Service is embedded on the company website to capture customer requests and serve as the primary external support channel. The deployment uses the vendor SaaS delivery model, with a web widget handling intake and a centralized agent interface for case management and response orchestration.
Functional capabilities implemented include ticketing and case routing, multichannel intake from website contact flows, workflow automation through macros and priority assignment, and dashboard reporting for support activity. Operational scope is focused on the customer service function, routing external inquiries from the website into structured ticket queues managed by an in‑house small support team. Governance and process control are proportionate to company size, emphasizing scripted responses, queue management and basic access controls rather than complex role segmentation.
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Agroindustrias Raiker, PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Agroindustrias Raiker, IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Agroindustrias Raiker, CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Agroindustrias Raiker,
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Agroindustrias Raiker, Executives
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