Zelienople, 16063, PA,
United States
A&H Equipment Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by A&H Equipment and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 A&H Equipment employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A&H Equipment has purchased the following applications: CDK Global DMS for Dealership Management in 2021, Hubspot Live Chat for Chatbots and Conversational AI in 2019, CDK Global CRM for Automotive Dealership CRM in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A&H Equipment is running and its propensity to invest more and deepen its relationship with CDK Global , HubSpot , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A&H Equipment revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A&H Equipment intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global DMS | Dealership Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, A&H Equipment implemented CDK Global DMS. CDK Global DMS is deployed as a Dealership Management application to support the dealership parts department and counter sales in a small, single-dealership environment with approximately 30 employees in the United States.
The deployment concentrates on parts-focused modules typical for Dealership Management, including parts inventory management, parts point-of-sale transaction recording, warranty and core processing, purchase order receiving, and merchandising support. Configuration emphasized parts counter workflows such as sales recording, technician parts provisioning, returns processing, and verification of receiving documents to control inventory and support customer satisfaction.
Operational coverage spans the parts department, service technicians who require timely parts fulfillment, retail sales floor merchandising, and customer service at the counter. The CDK Global DMS is used via dealership equipment and standard workstation access, aligning with job requirements that include basic computer competency and familiarity with CDK systems.
Governance and process controls were instituted around cash, credit, and check processing procedures at point of sale, cores and warranty handling, and escalation for shortages, with staff required to attend prescribed training to maintain system proficiency. Workflows formalize customer complaint resolution, parts merchandising standards, and inventory control responsibilities to ensure consistent parts operations under the Dealership Management application.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, A&H Equipment deployed Hubspot Live Chat on its public website as a Chatbots and Conversational AI implementation to enable real time customer messaging. The deployment centers on the Hubspot Live Chat widget embedded via the site script, connecting website sessions to HubSpot cloud services for synchronous conversation management.
The implementation leverages core chat capabilities typical of Chatbots and Conversational AI, including the customer facing chat widget, canned responses and message templates, contact capture forms surfaced during or after chat, and a conversational inbox for staff to manage threads. Architecture is lightweight and browser centric, with session handling and message persistence maintained in the vendor cloud rather than on premise.
Operational scope is focused on customer facing sales and service workflows on A&H Equipment's single public website, with day to day administration handled by marketing and customer service staff. Governance practices are pragmatic, relying on in platform configuration for routing and response rules, and iterative tuning of canned messages and availability windows to match staffing levels and business hours.
Hubspot Live Chat is instrumented to capture visitor contact details and conversation transcripts for follow up, supporting lead capture and inbound inquiry handling as part of A&H Equipment Hubspot Live Chat Chatbots and Conversational AI deployment.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CDK Global | Legacy | CDK Global CRM | Automotive Dealership CRM | CRM | n/a | 2021 | 2021 |
In 2021 A&H Equipment implemented CDK Global CRM as their Automotive Dealership CRM. The deployment was instrumented on the company website to capture inbound leads and route customer inquiries directly into CDK Global CRM, centralizing contact and lead intake for a 30 person automotive dealer operating in the United States.
CDK Global CRM was configured to support sales and service workflows, including web lead capture, contact management, sales opportunity tracking, and appointment coordination typical of an Automotive Dealership CRM. Integrations explicitly include the company website form and contact flows feeding CDK Global CRM, and the operational scope covers sales and service teams with company wide adoption and governance emphasizing centralized customer records and activity tracking in CDK Global CRM.
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Marketing Automation | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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