AI Buyer Insights:

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

AIG Claim Services
Location
100 Connell Dr Ste 2100,
Berkeley Heights, 07922-2740, NJ,
United States
Website
https://www.americangeneraltermlife.com/
Phone
1 973-402-2800
Artw industry
Insurance
Employee
Revenue

AIG Claim Services Technographics

AIG Claim Services Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by AIG Claim Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2600 AIG Claim Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that AIG Claim Services has purchased the following applications: Coveo Qubit CommerceAI for Personalization and Product Recommendations in 2021, Glassbox SessionCam for Customer Analytics in 2016, AppDynamics APM for Application Performance Management in 2019 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems AIG Claim Services is running and its propensity to invest more and deepen its relationship with Coveo , Glassbox , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing AIG Claim Services revenues, which have grown to $506.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIG Claim Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

AIG Claim Services Tech Stack and Enterprise Applications

AIG Claim Services eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Coveo Legacy Coveo Qubit CommerceAI Personalization and Product Recommendations eCommerce n/a 2021 2021
In 2021, AIG Claim Services implemented Coveo Qubit CommerceAI on its customer-facing website. The deployment uses Coveo Qubit CommerceAI to provide capabilities in the Personalization and Product Recommendations category, focusing on on-site product discovery and tailored content for web visitors. Configuration centered on behavioral profiling and automated recommendation engines, with Coveo Qubit CommerceAI driving model-based product suggestions and dynamic sorting of offers. Implementation work aligned catalog ingestion and data mapping to the recommendation models, and included relevance tuning and merchandising console configuration to support business rules and editorial overrides. The operational scope was the public website, with the work impacting digital marketing, e-commerce merchandising, and customer engagement workflows. Governance emphasized merchandising workflows and model monitoring to enable iterative tuning and editorial control, with QA gates for changes to live recommendation logic. Coveo Qubit CommerceAI was positioned as the on-site personalization layer delivering Personalized product recommendations and discovery capabilities for web channels.
AIG Claim Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Glassbox Legacy Glassbox SessionCam Customer Analytics CRM n/a 2016 2016
In 2016, AIG Claim Services implemented Glassbox SessionCam as a Customer Analytics application on its public website. The rollout targeted web session instrumentation to surface user navigation and interaction patterns for digital experience analysis. Glassbox SessionCam was configured to capture session replay, clickstream records, page heatmaps, and form analytics, enabling forensic troubleshooting of user journeys and conversion funnel analysis. Implementation included client-side JavaScript instrumentation embedded across entry pages and key claims workflow screens to record DOM events, mouse movement, clicks and form interactions. Operational scope encompassed the website and supported digital experience, claims operations and web engineering teams, aligning Glassbox SessionCam with customer service and UX workflows. Governance emphasized role-based access to session records and privacy controls appropriate for insurance customer interactions, and the full application name Glassbox SessionCam is the Customer Analytics solution referenced in this deployment.
Marketing Analytics CRM 2020 2020
Marketing Automation CRM 2018 2018
Tag Management CRM 2021 2021
AIG Claim Services ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
AppDynamics Legacy AppDynamics APM Application Performance Management ITSM n/a 2019 2019
In 2019, AIG Claim Services implemented AppDynamics APM as its Application Performance Management solution. The deployment leveraged AppDynamics Business iQ on the company website to correlate application telemetry with business metrics and to provide a business-aware view of web channel performance. The implementation instrumented the web tier with application-level agents and configured Business iQ dashboards and analytics to surface transaction-level visibility and business metric mapping. Operational coverage focused on the public website and digital channels, with monitoring ownership assigned to web operations and digital teams and governance centered on centralized monitoring, dashboarding and alerting workflows for Application Performance Management.
AIG Claim Services IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2016 2016
AIG Claim Services CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF) CyberSecurity 2021 2021

IT Decision Makers and Key Stakeholders at AIG Claim Services

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by AIG Claim Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AIG Claim Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AIG Claim Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD AIG Claim Services Technographics
AIG Claim Services is a Insurance organization based in United States, with around 2600 employees and annual revenues of $506.0 million.
AIG Claim Services operates a diverse technology stack with applications such as Coveo Qubit CommerceAI, Glassbox SessionCam and AppDynamics APM, covering areas like Personalization and Product Recommendations, Customer Analytics and Application Performance Management.
AIG Claim Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Coveo, Glassbox and AppDynamics.
AIG Claim Services recently adopted applications including Coveo Qubit CommerceAI in 2021, Adobe Launch in 2021 and Imperva Sonar in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AIG Claim Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates AIG Claim Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AIG Claim Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.