Aig Insurance
7/F One Island East 18 Westlands Rd Quarry Bay,
Hong Kong, n/a,
Hong Kong
Hong Kong, n/a,
Hong Kong
852-35550000
Insurance
Aig Insurance Technographics
Aig Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aig Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 Aig Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aig Insurance has purchased the following applications: Clare.AI for Chatbots and Conversational AI in 2022, Adobe Experience Manager for Digital Asset Management in 2016, Adobe Experience Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aig Insurance is running and its propensity to invest more and deepen its relationship with Clare.AI , Adobe Systems , Liveramp or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aig Insurance revenues, which have grown to $101.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aig Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aig Insurance Tech Stack and Enterprise Applications
Aig Insurance AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Clare.AI | Legacy | Clare.AI | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Aig Insurance implemented Clare.AI on its public website to provide customer-facing conversational assistance. Clare.AI is deployed as a web-embedded virtual assistant in the Chatbots and Conversational AI category, configured to manage guided interactions, FAQs, intent classification, and authored dialog flows to surface policy and service information to site visitors.
The implementation centers on a configurable conversational engine and content management workflows for authoring dialogs and refining natural language understanding models, with updates published directly to the website interface. Operational coverage is focused on the public website channel, supporting customer service and digital engagement functions across Aig Insurance, and governance emphasizes content review cycles and iterative model tuning for ongoing dialog accuracy.
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Aig Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2016 | 2016 |
In 2016, Aig Insurance implemented Adobe Experience Manager to manage digital assets for its Hong Kong corporate website. Aig Insurance uses Adobe Experience Manager as a Digital Asset Management solution to support marketing and web content operations on aig.com.hk.
The Adobe Experience Manager deployment focuses on core Digital Asset Management capabilities, including a centralized asset library, metadata schema and taxonomy, automated rendition generation, and delivery workflows for web publishing. The implementation configured asset lifecycle controls, content fragments for reusable page elements, and approval workflows to align asset ingestion with published site content and compliance requirements.
Operational ownership rests with marketing and web content teams in Hong Kong, with governance around metadata standards, role-based access, and asset approval processes. Adobe Experience Manager interfaces with the public website content delivery layer to serve optimized renditions and to streamline web publishing for localized marketing and corporate content.
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Aig Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Aig Insurance implemented Adobe Experience Cloud to manage Customer Experience on its Hong Kong corporate website. The Adobe Experience Cloud deployment serves as the primary cloud-based experience layer for web content and visitor interaction on https://www.aig.com.hk/.
Configuration focused on web content management, digital asset delivery, on-site personalization, and customer analytics capabilities within Adobe Experience Cloud. Workflows were configured for editorial approvals, template-driven page creation, and audience segmentation to support marketing campaigns, and the implementation used cloud SaaS provisioning with front-end instrumentation to capture interaction data.
Operational ownership is with the digital marketing and web teams supporting the Hong Kong site, with governance established through role-based authoring and staged publishing workflows. The implementation centralized content lifecycle controls and audience-targeted delivery to align Customer Experience with marketing and customer communications functions.
Analytics feeds from Adobe Experience Cloud are routed to marketing and digital teams for measurement and reporting, enabling ongoing evaluation of web content and campaign activity. The deployment is scoped to the corporate website in Hong Kong and emphasizes web channel experience management rather than back-office systems.
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2016 | 2016 |
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Tag Management | CRM |
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2018 | 2018 |
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Aig Insurance IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Aig Insurance CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Aig Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aig Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aig Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aig Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Aig Insurance Technographics
Aig Insurance is a Insurance organization based in Hong Kong,
with around 500 employees and annual revenues of $101.0 million.
Aig Insurance operates a diverse technology stack with applications such as
Clare.AI, Adobe Experience Manager and Adobe Experience Cloud,
covering areas like Chatbots and Conversational AI, Digital Asset Management and Customer Experience.
Aig Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Clare.AI and Adobe Systems.
Aig Insurance recently adopted applications including
Clare.AI in 2022, Amazon EC2 in 2021 and Amazon CloudFront in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aig Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aig Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aig Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.