AIG Retirement Services
2929 Allen Pkwy,
Houston​, 77019-2155, TX,
United States
Houston​, 77019-2155, TX,
United States
1 800-448-2542
Insurance
AIG Retirement Services Technographics
AIG Retirement Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AIG Retirement Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 AIG Retirement Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AIG Retirement Services has purchased the following applications: Symmetry Tax Engine for Payroll Tax Compliance in 2013, Adobe Dynamic Media Classic (ex Adobe Scene7) for Content Management in 2020, Glassbox SessionCam for Customer Analytics in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AIG Retirement Services is running and its propensity to invest more and deepen its relationship with Symmetry Software , Workday , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AIG Retirement Services revenues, which have grown to $379.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AIG Retirement Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AIG Retirement Services Tech Stack and Enterprise Applications
AIG Retirement Services HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Symmetry Software | Legacy | Symmetry Tax Engine | Payroll Tax Compliance | HCM | n/a | 2013 | 2013 |
In 2013, AIG Retirement Services implemented Symmetry Tax Engine in the Payroll Tax Compliance category to support tax calculation capabilities used by advisors within the 4Sight suite. The Symmetry Tax Engine integration was scoped as a payroll tax calculation and Paycheck calculator proof of concept, aligning the application with advisor-facing financial planning workflows in VALIC.
4Sight is a desktop application originally developed in VB6 and includes financial planning tools and calculators such as Paycheck and MAC, several of which were candidates for tax logic augmentation. Symmetry Tax Engine was used to inject canonical payroll tax calculation logic into the Paycheck calculator POC, enabling separation of tax rules from the desktop UI and centralizing tax computation in a reusable component.
The implementation was exercised inside a heterogeneous application architecture where 4Sight called external components built on Microsoft .NET 4.5, WPF, and WCF, and where backend persistence spanned MS Access, SQLExpress 2012, and Oracle 11g. Symmetry Tax Engine was integrated at the application service layer to interoperate with .NET/WPF front ends and server side services, and to consume or produce data persisted to the existing MS Access, SQLExpress, and Oracle stores.
Operational and delivery activities included user interface redesign to accommodate new tax outputs, code enhancements, stored procedure changes, development of WPF support tools, and production support. Teams executed unit testing and system integration testing, participated in change management and release activities, and performed platform migrations of client software from Windows XP to Windows 7 and later to Windows 8.1 while adapting desktop functionality for Microsoft SurfacePro3 e-Signature use cases.
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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AIG Retirement Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Dynamic Media Classic (ex Adobe Scene7) | Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, AIG Retirement Services deployed Adobe Dynamic Media Classic (ex Adobe Scene7) to manage and deliver web-hosted images and rich media as part of its Content Management capabilities on the corporate website. Adobe Dynamic Media Classic is used to provide dynamic imaging and media rendering, automated asset renditions, viewer templates, and metadata-driven delivery for customer-facing pages. The implementation centers on the public website and aligns application capabilities with web content workflows.
The deployment leverages Adobe Dynamic Media Classic's URL-based media delivery and on-the-fly image transformations, integrating with the website front end to serve context-specific assets and predefined media templates. Operational scope includes web operations, digital experience, and marketing teams who manage asset libraries, metadata taxonomies, and template configurations for consistent site rendering. Governance has focused on centralizing asset management and enforcing metadata standards to support templated rendering and lifecycle workflows.
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Digital Asset Management | Content Management |
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2020 | 2020 |
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AIG Retirement Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Glassbox | Legacy | Glassbox SessionCam | Customer Analytics | CRM | n/a | 2021 | 2021 |
In 2021 AIG Retirement Services implemented Glassbox SessionCam on its customer facing website. Glassbox SessionCam was adopted as the Customer Analytics solution to capture session level interaction data and to provide behavioral context to web analytics and digital experience workstreams.
The implementation was configured to deliver core Customer Analytics capabilities typical of session recording platforms, including session replay, heatmaps, click and scroll path tracking, funnel and form analytics, and behavioral segmentation. Instrumentation was executed via a lightweight JavaScript tag embedded in site pages, with configuration for sampling and data masking to reduce capture of sensitive inputs while preserving clickstream and page state for analysis.
Operational ownership was aligned to web analytics, digital experience, and marketing teams within AIG Retirement Services in the United States, with the tool scoped to the public website rather than internal applications. Governance controls emphasized consent handling and retention controls as part of privacy and compliance workflows, and operationalized playback and reporting workflows to support UX optimization and customer support use cases.
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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AIG Retirement Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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AIG Retirement Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at AIG Retirement Services
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AIG Retirement Services Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AIG Retirement Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AIG Retirement Services digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AIG Retirement Services Technographics
AIG Retirement Services is a Insurance organization based in United States,
with around 1000 employees and annual revenues of $379.0 million.
AIG Retirement Services operates a diverse technology stack with applications such as
Symmetry Tax Engine, Adobe Dynamic Media Classic (ex Adobe Scene7) and Glassbox SessionCam,
covering areas like Payroll Tax Compliance, Content Management and Customer Analytics.
AIG Retirement Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Symmetry Software, Adobe Systems and Glassbox.
AIG Retirement Services recently adopted applications including
Glassbox SessionCam in 2021, Adobe Audience Manager in 2021 and Adobe Marketing Cloud (ex Omniture) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AIG Retirement Services’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AIG Retirement Services’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AIG Retirement Services technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.