Air New Zealand International
Air New Zealand International Technographics
Air New Zealand International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Air New Zealand International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 11700 Air New Zealand International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air New Zealand International has purchased the following applications: MessageGears for Customer Engagement in 2022, Atlassian Jira Service Desk for IT Service Management in 2022, SmartSheet for Project Portfolio Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air New Zealand International is running and its propensity to invest more and deepen its relationship with MessageGears , Adobe Systems , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air New Zealand International revenues, which have grown to $2.22 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air New Zealand International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Air New Zealand International Tech Stack and Enterprise Applications
Air New Zealand International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MessageGears | Legacy | MessageGears | Customer Engagement | CRM | n/a | 2022 | 2022 |
In 2022, Air New Zealand International implemented MessageGears as its Customer Engagement solution on its public website. MessageGears was deployed to support on-site and email-driven customer engagement workflows, with MessageGears used for campaign orchestration, personalized message assembly, and real-time segmentation typical of Customer Engagement platforms.
The implementation was instrumented directly on the airnz.co.nz site to render personalized content and to trigger tailored campaigns based on web interaction events. Operational ownership sits with digital marketing and customer engagement teams who use MessageGears for campaign management, audience segmentation, template rendering, and centralized content version control. Governance focused on centralized campaign orchestration and runtime configuration of real time data feeds, with controls for privacy compliant targeting and consistent messaging across web and email channels. Air New Zealand International, MessageGears, Customer Engagement supports synchronized customer experiences by aligning web event streams with message delivery workflows.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2014 | 2014 |
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Air New Zealand International ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Air New Zealand International deployed Atlassian Jira Service Desk as its IT Service Management platform, surfacing a customer-facing service portal directly on the airnz.co.nz website. The implementation positions Atlassian Jira Service Desk as the primary ticketing and request intake channel for external customers and internal users, aligning online contact flows with formal service workflows.
The configuration emphasizes core IT Service Management capabilities, with the Atlassian Jira Service Desk instance configured for incident and request management, ticket lifecycle orchestration, SLA tracking, and automated routing and notifications. The deployment uses self-service portal features to present a service catalog and capture structured requests, and standard reporting and queue management functions to support daily operations.
Operational coverage centers on IT operations and customer support teams, with the website-hosted portal serving as a primary contact point for passenger-facing issues and internal service requests. The implementation routes customer-submitted tickets into centralized queues for service agents, enabling role-based queue ownership and escalation pathways typical of IT Service Management workflows.
Governance changes accompanying the rollout focus on centralizing intake, formalizing ticket ownership and escalation rules, and publishing a structured service catalog through the portal to standardize request fulfillment processes. The Air New Zealand International deployment of Atlassian Jira Service Desk embeds service management practices into web-facing customer interactions while consolidating internal IT and support workflows under a single platform.
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Air New Zealand International PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SmartSheet | Legacy | SmartSheet | Project Portfolio Management | PPM | n/a | 2024 | 2024 |
In 2024, Air New Zealand International implemented SmartSheet for Project Portfolio Management. The deployment surfaces SmartSheet on the corporate website to publish live portfolio views and capture project intake using embedded sheets and forms, leveraging SmartSheet cloud workspace and published sheet capabilities to make portfolio artifacts accessible to stakeholders.
Configuration centers on Project Portfolio Management workflows including project sheets, schedule visualization, resource views, centralized dashboards, and automated approval workflows. SmartSheet is configured with standardized templates, automation for status updates and notifications, and consolidated dashboards to support intake through delivery lifecycle visibility.
Operational ownership is structured around a central program management office and cross functional delivery teams across New Zealand operations, with governance enforced through template based processes and approval gates. The implementation emphasizes web surfaced reporting for stakeholder visibility and intake orchestration, using SmartSheet workspace segmentation to separate project workspaces and control access.
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Air New Zealand International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Air New Zealand International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Air New Zealand International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Air New Zealand International
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Air New Zealand International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Air New Zealand International IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Air New Zealand International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Air New Zealand International Technographics
Air New Zealand International is a Transportation organization based in New Zealand,
with around 11700 employees and annual revenues of $2.22 billion.
Air New Zealand International operates a diverse technology stack with applications such as
MessageGears, Atlassian Jira Service Desk and SmartSheet,
covering areas like Customer Engagement, IT Service Management and Project Portfolio Management.
Air New Zealand International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MessageGears, Atlassian and SmartSheet.
Air New Zealand International recently adopted applications including
SmartSheet in 2024, MessageGears in 2022 and Oracle CX Cloud in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Air New Zealand International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Air New Zealand International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Air New Zealand International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.