Dakar, x,
Senegal
Air Senegal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Air Senegal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 750 Air Senegal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Air Senegal has purchased the following applications: SITA WorldTracer for Airport Management in 2022, Microsoft 365 for Collaboration in 2019, Akio.cx for Call Center, Customer Experience in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Air Senegal is running and its propensity to invest more and deepen its relationship with SITA , Microsoft , Akio Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Air Senegal revenues, which have grown to $88.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Air Senegal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SITA | Legacy | SITA WorldTracer | Airport Management | ERP Services and Operations | n/a | 2022 | 2022 |
In 2022, Air Senegal implemented SITA WorldTracer as its primary SITA WorldTracer application for Airport Management. The deployment established a centralized baggage tracing and case handling platform for the airline's ground operations and customer service functions within its Senegal operations.
The SITA WorldTracer implementation focused on core baggage trace and case management capabilities common to the Airport Management category, including incident intake, automated case assignment, baggage matching workflows, and passenger notification workflows. Configuration emphasized role based access and process templates to standardize lost and found handling and to maintain traceability across case lifecycles.
Operational coverage extended to ground operations, baggage services, and customer care teams, with the WorldTracer Coordinator role staffed from December 2022 and a Lost and Found supervisor managing day to day reconciliation and record closure. Integrations were structured around internal operational workflows and messaging channels to ensure case handoffs between frontline agents and centralized baggage teams, aligning the SITA WorldTracer instance with Air Senegal's airport operational procedures.
Governance included formalized workflows, role definitions, and operational ownership for baggage incidents, reflecting a shift toward centralized case orchestration and standardized lost and found processes. Training and procedural documentation accompanied the rollout to embed the WorldTracer Coordinator and Lost and Found supervisor responsibilities into ongoing operations.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akio Solutions | Legacy | Akio.cx | Call Center, Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019, Air Senegal implemented Akio.cx on their website as a Customer Experience Software Platform to centralize web based passenger engagement. Air Senegal implemented Akio.cx, a Customer Experience Software Platform, to manage online customer inquiries, automate initial contact handling, and provide a unified digital engagement surface for site visitors. The deployment was scoped to the airline's customer service and reservations workflows and aligned with the carrier's online operations.
Akio.cx was configured to operate directly within the airline's site, providing web chat, conversational flows, case management, and routing capabilities typical of Customer Experience Software Platform implementations. Configuration emphasized front end embedding and workflow standardization for agents, with automation of initial triage and orchestration of web originated contacts into internal support queues. Governance focused on standardizing digital engagement procedures and operator roles to manage web interactions across customer service and reservations teams.
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Customer Experience | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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