List of Akio.cx Customers
Akio
43 rue de Dunkerque,
Paris, 75010,
France
Paris, 75010,
France
33 1 53 20 63 80
Professional Services
65
$10M
Since 2010, our global team of researchers has been studying Akio.cx customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Akio.cx for Call Center, Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Akio.cx for Call Center, Customer Experience include: AXA, a France based Banking and Financial Services organisation with 100041 employees and revenues of $105.46 billion, Bank West BnP Paribas, a France based Banking and Financial Services organisation with 178000 employees and revenues of $76.46 billion, MGEN, a France based Insurance organisation with 10000 employees and revenues of $2.50 billion, Promod, a France based Retail organisation with 5000 employees and revenues of $500.0 million, Promod, a France based Retail organisation with 2000 employees and revenues of $368.0 million and many others.
Contact us if you need a completed and verified list of companies using Akio.cx, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the CRM software purchases.
The Akio.cx customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of CRM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Air Senegal | Transportation | 750 | $88M | Senegal | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2019 | n/a |
In 2019, Air Senegal implemented Akio.cx on their website as a Customer Experience Software Platform to centralize web based passenger engagement. Air Senegal implemented Akio.cx, a Customer Experience Software Platform, to manage online customer inquiries, automate initial contact handling, and provide a unified digital engagement surface for site visitors. The deployment was scoped to the airline's customer service and reservations workflows and aligned with the carrier's online operations.
Akio.cx was configured to operate directly within the airline's site, providing web chat, conversational flows, case management, and routing capabilities typical of Customer Experience Software Platform implementations. Configuration emphasized front end embedding and workflow standardization for agents, with automation of initial triage and orchestration of web originated contacts into internal support queues. Governance focused on standardizing digital engagement procedures and operator roles to manage web interactions across customer service and reservations teams.
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Akio | Professional Services | 65 | $10M | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2018 | n/a |
In 2018, Akio implemented Akio.cx, a Customer Experience Software Platform, on its public website to centralize client engagement for its professional services firm based in France. The deployment positioned Akio.cx as the primary online touchpoint for customer support and client engagement, aligning the Company Application Category Business Function relationship around web‑based interaction and case handling.
The Akio.cx implementation incorporated category‑typical capabilities for a Customer Experience Software Platform, including on‑site chat, ticketing and case workflows, knowledge access for agents, and structured feedback capture. Configuration focused on conversation routing, role based access for support and account management users, and retention of session transcripts to support continuity across interactions.
Operationally the solution was embedded directly into Akio's website as the customer facing channel, servicing support and client success teams across the organization. Platform usage was scoped to web engagement and agent console workflows, with internal operations responsible for day to day configuration and content updates to the knowledge resources.
Governance centered on phased rollout across support workflows, agent onboarding to the Akio.cx interface, and definition of response processes and access controls to manage client conversations. The narrative preserves that Akio.cx is the deployed Customer Experience Software Platform and that implementation work emphasized web channel instrumentation, agent workflow standardization, and governance for ongoing support operations.
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AXA | Banking and Financial Services | 100041 | $105.5B | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2010 | n/a |
In 2010, AXA implemented Akio.cx, a Customer Experience Software Platform. The deployment addressed customer engagement and support processes across AXA, a global insurance and financial services group with 100,041 employees, and was positioned to centralize interaction handling and standardize customer-facing workflows.
Akio.cx was configured to deliver core Customer Experience Software Platform capabilities such as omnichannel interaction management, case management, knowledge management, interaction routing, and workflow automation. Configuration emphasized unified interaction records, template-driven response orchestration, and rule-based routing to support customer service and distribution channel operations.
Governance work established standardized operational workflows, role-based access controls for service teams, and configuration of escalation and service level rules aligned with enterprise service operations. The implementation narrative centers on AXA Akio.cx Customer Experience Software Platform supporting customer service and engagement functions through centralized interaction management and process orchestration.
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Bank West BnP Paribas | Banking and Financial Services | 178000 | $76.5B | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2010 | n/a |
In 2010, Bank West BnP Paribas implemented Akio.cx to strengthen external client relations, adopting an enterprise Call Center,Customer Experience solution. The selection followed a market study of several external providers and concluded with choosing Akio Solutions to enhance external client relation activities.
Akio.cx was delivered through an Akio internal implementation and provisioned under an agreement with Orange Business Services. The technical deployment used a VMware-based architecture designed for the engagement, leveraging virtualized servers and application tiers to host contact routing, interaction management, and supporting services.
Configuration emphasized Call Center,Customer Experience capabilities typical for the category, including multichannel contact handling, agent desktop and case management workflows, and operational reporting for contact centers. The implementation focused on orchestrating inbound interaction routing with centralized case lifecycle management to support external client relation functions.
Operationally the solution was deployed in collaboration with BDDF, with BDDF teams using Akio.cx for their own customer-facing activities, and governance managed jointly between Akio Solutions and BDDF stakeholders. Rollout prioritized external client relations teams, with process alignment and agent workflow standardization across the impacted business functions.
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Federation Francaise De Tennis | Leisure and Hospitality | 300 | $30M | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2018 | n/a |
In 2018, Federation Francaise De Tennis deployed Akio.cx as its customer engagement solution. Akio.cx is a Call Center,Customer Experience application and it is implemented on the FFT public website to capture and manage web-originated customer inquiries.
The implementation centers on web-facing engagement capabilities aligned with Call Center,Customer Experience workflows, leveraging Akio.cx for omnichannel webchat, session orchestration, and unified message handling typical for this category. Akio.cx was configured to present a website contact interface, persist conversation history for service continuity, and enforce routing rules to direct inquiries to appropriate service queues.
Operational scope covers FFT customer service and member support teams serving France, with the website as the initial digital touchpoint. Governance was organized around centralized customer service ownership to standardize response workflows and message handoffs between web channels and internal teams. The configuration approach prioritized web contact routing, session persistence, and queue management consistent with Call Center,Customer Experience operational practices.
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Retail | 527 | $236M | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2018 | n/a |
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Insurance | 10000 | $2.5B | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2011 | n/a |
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Retail | 5000 | $500M | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2018 | n/a |
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Retail | 2000 | $368M | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2018 | n/a |
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Manufacturing | 161 | $42M | France | Akio Solutions | Akio.cx | Call Center,Customer Experience | 2018 | n/a |
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Buyer Intent: Companies Evaluating Akio.cx
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Akio.cx. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Akio.cx for Call Center, Customer Experience include:
- Spotter, a United States based Construction and Real Estate organization with 10 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Akio.cx Coverage
Akio.cx is a Call Center, Customer Experience solution from Akio Solutions.
Companies worldwide use Akio.cx, from small firms to large enterprises across 21+ industries.
Organizations such as AXA, Bank West BnP Paribas, MGEN and Promod are recorded users of
Akio.cx for Call Center, Customer Experience.
Companies using Akio.cx are most concentrated in Banking and Financial Services, Insurance and Retail, with adoption spanning over 21 industries.
Companies using Akio.cx are most concentrated in France, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Akio.cx across Americas, EMEA, and APAC.
Companies using Akio.cx range from small businesses with 0-100 employees - 28.57%, to mid-sized firms with 101-1,000 employees - 35.71%, large organizations with 1,001-10,000 employees - 21.43%, and global enterprises with 10,000+ employees - 14.29%.
Customers of Akio.cx include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Akio.cx customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Call Center, Customer Experience.