Al Hilal Bank
Al Hilal Bank Sheikh Sultan Bin Khalifa Building,
Abu Dhabi, x,
United Arab Emirates
Abu Dhabi, x,
United Arab Emirates
971 26356020
Banking and Financial Services
Al Hilal Bank Technographics
Al Hilal Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Al Hilal Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Al Hilal Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Al Hilal Bank has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, Temenos T24 for Core Banking in 2013, Question Pro Survey for Survey and Questionnaire in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Al Hilal Bank is running and its propensity to invest more and deepen its relationship with Oracle , Temenos , QuestionPro or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Al Hilal Bank revenues, which have grown to $155.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Al Hilal Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Al Hilal Bank Tech Stack and Enterprise Applications
Al Hilal Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2019 |
In 2018, Al Hilal Bank implemented Oracle E-Business Suite as its core ERP Financial platform. The deployment centralized HR and finance processes for the bank, aligning the application stack with banking and financial services operational requirements in the United Arab Emirates.
The implementation included a full HRMS deployment and targeted finance enhancements, with configuration work focused on ledger and subledger processing, accounts payable and receivable workflows, and payroll integrations typical of an ERP Financial environment. Oracle E-Business Suite was also the vehicle for a UI and branding modernization effort, implementing a refreshed UI/UX using Oracle Skins to standardize appearance and navigation for HR and finance users.
From September 2019 a program manager oversaw a technical upgrade program that included an Oracle ERP upgrade from R12.1.3 to R12.2.8, an Oracle Database upgrade from 11g to 12c, and a platform migration from Linux to AIX. The program required application tier compatibility testing, database migration sequencing, and OS-level transition planning to align the Oracle E-Business Suite stack with the new AIX platform.
Governance and change management were formalized under a program and project management structure beginning in September 2019, coordinating release windows, regression testing, and user acceptance testing across HR and finance stakeholders. Change management activities were tied to the UI branding and functional enhancements to ensure controlled rollouts and stakeholder signoff.
Oracle E-Business Suite continues to serve as Al Hilal Bank's ERP Financial backbone, supporting HRMS and finance business functions while reflecting a consolidated platform architecture and a modernized user interface through Oracle Skins.
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Al Hilal Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013 Al Hilal Bank deployed Temenos T24 as its Core Banking platform, initiating a coordinated digital program across retail, corporate and Islamic banking streams. The IT organization led selection, prioritization and implementation of a program that included a T24 upgrade, launch of a new mobile application, credit automation and payment STP to accelerate product delivery and improve customer service quality. The T24 implementation was delivered to launch the bank in a record time of six months and the same Temenos T24 platform was extended to provision a subsidiary in Kazakhstan.
The implementation encompassed core banking configuration for retail and Islamic product sets, credit lifecycle automation, payments straight through processing, cards management and tokenization support for Apple Pay, Samsung Pay and Google Pay. Additional functional components implemented as part of the program included ERP financial accounting and general ledger integration, limits and collateral controls, online channels, data warehouse and fraud management, as well as electronic cheque clearing, VAT and IFRS 9 related processing. Temenos T24 was customized to support rapid rollout of several Islamic products and to align operational workflows with banking product rules.
Architecturally the program used middleware integration and message orchestration, leveraging IIB ESB and MQ patterns to connect Temenos T24 with HPS cards processing, tokenization services and downstream financial reporting systems. The internal team assumed ownership of T24 customization from the vendor to improve code quality and reduce maintenance cost, establishing an internal center of excellence to manage change the bank and run the bank activities. Enterprise Architecture was instrumented to govern interfaces, data models and deployment topologies across on premise and partner hosted components.
Governance and process restructuring accompanied the technical rollout, with IT driving vendor management and contract negotiations for support and implementation services to achieve cost rationalization targets. The program incorporated formal Quality Assurance and governance functions, and delivery followed SDLC and Agile Scrum methodologies to align IT strategy with business priorities. Cross functional rollout covered IT operations, retail operations, product management, compliance and regional business units to support faster time to market and operational consolidation.
Outcomes documented by the program include the bank go live in six months, a successful Temenos T24 upgrade, reduced maintenance cost after internalizing customization work and rapid introduction of multiple Islamic products to meet market expectations. The combined program of Temenos T24 Core Banking, channel launches and payment automation materially improved product launch cadence and operational efficiency according to internal program records.
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Digital Banking | ERP Services and Operations |
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2017 | 2017 |
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Al Hilal Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| QuestionPro | Legacy | Question Pro Survey | Survey and Questionnaire | Collaboration | n/a | 2020 | 2020 |
In 2020, Al Hilal Bank implemented Question Pro Survey to capture customer feedback and service experience directly on its public website. The deployment of Question Pro Survey is oriented around web-embedded survey delivery and on-page response capture, reflecting the bank's use of Survey and Questionnaire functionality in customer-facing digital channels.
The implementation emphasizes core modules typical of the vendor, including survey creation and configuration, embeddable survey widgets for the website, conditional logic and form validation, response collection, and built-in reporting and export capabilities. Question Pro Survey was configured to support online feedback workflows and to produce analyzable response sets for internal review.
Operational coverage is focused on the bank's public site alhilalbank.ae, serving customer experience, digital channels, and marketing teams that ingest and act on survey responses. The technical footprint centers on the embedded widget and platform-hosted response repository, with data routed into Question Pro Survey's management console for analysis and export; no additional integrations were specified in the source.
Governance and rollout were managed through web content and platform administration processes, with deployment implemented via content management embedding and platform-level configuration. Implementation governance emphasizes survey content control, access to reporting for customer experience teams, and operational processes for response triage and follow-up.
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Al Hilal Bank Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Content Management | Content Management |
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2020 | 2020 |
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Al Hilal Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Al Hilal Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Al Hilal Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Al Hilal Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Al Hilal Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Al Hilal Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Al Hilal Bank Technographics
Al Hilal Bank is a Banking and Financial Services organization based in United Arab Emirates,
with around 1500 employees and annual revenues of $155.0 million.
Al Hilal Bank operates a diverse technology stack with applications such as
Oracle E-Business Suite, Temenos T24 and Question Pro Survey,
covering areas like ERP Financial, Core Banking and Survey and Questionnaire.
Al Hilal Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Temenos and QuestionPro.
Al Hilal Bank recently adopted applications including
Atlassian Jira Service Desk in 2021, Question Pro Survey in 2020 and Swiftype in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Al Hilal Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Al Hilal Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Al Hilal Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.