Al Rajhi Takaful
3485 8450 Al Thoumamah Rd, Ar Rabi,
Riyadh, 13316,
Saudi Arabia
Riyadh, 13316,
Saudi Arabia
966 800 118 4444
Insurance
Al Rajhi Takaful Technographics
Al Rajhi Takaful Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Al Rajhi Takaful and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3600 Al Rajhi Takaful employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Al Rajhi Takaful has purchased the following applications: ESKA Insures for Insurance ERP in 2011, Neutrinos Intelligent Automation for Generative AI Platforms in 2025, Microsoft SharePoint for Enterprise Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Al Rajhi Takaful is running and its propensity to invest more and deepen its relationship with ESKADENIA Software , Neutrinos , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Al Rajhi Takaful revenues, which have grown to $1.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Al Rajhi Takaful intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Al Rajhi Takaful Tech Stack and Enterprise Applications
Al Rajhi Takaful ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ESKADENIA Software | Legacy | ESKA Insures | Insurance ERP | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, Al Rajhi Takaful implemented ESKA Insures, an Insurance ERP solution from ESKADENIA Software. The implementation placed ESKA Insures at the core of the insurer's application stack and identifies Al Rajhi Takaful among ESKADENIA's notable clients alongside Jordan Insurance Company and Solidarity-First Insurance.
Configuration focused on Insurance ERP functional domains, with implementations of policy administration, claims management, underwriting workflow, billing and premium collection, financial accounting, and regulatory reporting. The deployment encompassed policy lifecycle management, document management, configurable rating and product definition capabilities, and customer record handling to support end-to-end insurance operations.
Operational scope for ESKA Insures covered underwriting, claims, finance and distribution business functions within Al Rajhi Takaful's Saudi Arabia operations, enabling consistent policy issuance, claims adjudication and premium accounting processes. The solution was delivered using a centralized, configuration-driven application architecture that enforced underwriting rules and standardized reporting and control frameworks across departments.
ESKA Medical Insurance, part of ESKADENIA's product family originally released in 2001 2002, shows a current release of 2.0.0.8 dated 2021 which signals ongoing product development for the vendor's insurance offerings. ESKADENIA reports that R&D expense for the product family has been around 70% of total product-attributed revenue over the past two years, and the vendor maintains approximately 20 FTEs providing professional services for deployment and configuration.
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Al Rajhi Takaful AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Neutrinos | Legacy | Neutrinos Intelligent Automation | Generative AI Platforms | AI Development | n/a | 2025 | 2025 |
In 2025 Al Rajhi Takaful implemented Neutrinos Intelligent Automation, applying a Generative AI Platforms solution to modernize its takaful operations across product lines. Neutrinos Intelligent Automation was deployed to address sales, distribution, underwriting, post-sales servicing and claims workflows for retail and SME insurance products.
The implementation centered on an AI-native microservices architecture with configurable components and low-code orchestration to enable rapid product configuration and workflow deployment. Functional capabilities included intelligent automation and orchestration embedded into end-to-end insurance workflows, product configuration, policy administration automation, underwriting orchestration and claims workflow automation.
Operational coverage extended across direct to customer channels, brokers, agents, aggregators and bancassurance, and across motor, health, life and general business insurance portfolios. The program consolidated multiple fragmented core systems into a unified, execution-ready architecture to establish consistent cross-channel execution and orchestration.
Governance emphasized regulatory alignment, execution readiness and operational resilience through centralized orchestration and workflow controls. Outcomes reported by the program include improved system performance, reduced production incidents and strengthened cross-channel consistency, and the initiative was recognized jointly with Neutrinos with the InsureTek Golden Shield Excellence Award 2026 for Digital Takaful Transformation of the Year.
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Al Rajhi Takaful Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SharePoint | Enterprise Content Management | Content Management | n/a | 2017 | 2017 |
In 2017, Al Rajhi Company for Cooperative Insurance implemented Microsoft SharePoint as an Enterprise Content Management solution. Publicly available site configuration shows Microsoft SharePoint is used to host and publish customer facing content on the company website.
The implementation emphasizes standard Enterprise Content Management capabilities including web content publishing, document libraries and site collections, managed metadata, and search configuration to support corporate content retrieval. Configuration details suggest use of permissioned site structures and content approval workflows to control publishing cadence and maintain content lifecycle policies.
No vendor or system integrator is disclosed, and external integration specifics are not published. Available signals are limited to web facing usage, therefore integration points with policy administration, claims, or CRM systems are not documented in the source.
Operational scope aligns with web content management and corporate communications, with governance implied through role based access and approval flows typical for SharePoint deployments. The Microsoft SharePoint deployment for Al Rajhi Company for Cooperative Insurance supports centralized content publishing and document management for marketing and communications stakeholders.
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Al Rajhi Takaful CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Al Rajhi Takaful PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Al Rajhi Takaful CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Web Gateways (SWG) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Al Rajhi Takaful
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director - Head of Motor Pricing & Data Analytics | Director | IT | |
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Director - Motor Underwriting & Pricing | Director | Risk | |
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Manager - Underwriting and Pricing | Manager | Risk | |
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Actuarial Manager | Manager | Risk | |
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Chief Actuarial Officer | CXO | Risk | |
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Director of General Claims | Director | Risk | |
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Apps Being Evaluated by Al Rajhi Takaful Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Al Rajhi Takaful IT executives and key decision makers. This section highlights Al Rajhi Takaful's latest recorded technology evaluations, including Google Cloud Platform (GCP) for Application Hosting and Computing Services on 2025-01-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Al Rajhi Takaful digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-06 | Al Rajhi Takaful | Evaluated | Google Cloud Platform (GCP) | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD Al Rajhi Takaful Technographics
Al Rajhi Takaful is a Insurance organization based in Saudi Arabia,
with around 3600 employees and annual revenues of $1.40 billion.
Al Rajhi Takaful operates a diverse technology stack with applications such as
ESKA Insures, Neutrinos Intelligent Automation and Microsoft SharePoint,
covering areas like Insurance ERP, Generative AI Platforms and Enterprise Content Management.
Al Rajhi Takaful has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ESKADENIA Software, Neutrinos and Microsoft.
Al Rajhi Takaful recently adopted applications including
Neutrinos Intelligent Automation in 2025, PubMatic in 2021 and Index Exchange in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Al Rajhi Takaful’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Al Rajhi Takaful’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Al Rajhi Takaful technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.