Dubai, x,
United Arab Emirates
Al Shirawi Facilities Management LLC Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Al Shirawi Facilities Management LLC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 Al Shirawi Facilities Management LLC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Al Shirawi Facilities Management LLC has purchased the following applications: Reflexion CAFM for Real Estate Property Management in 2019, SAP Crystal Reports for Analytics and BI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Al Shirawi Facilities Management LLC is running and its propensity to invest more and deepen its relationship with Lattice Software Solutions , SAP , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Al Shirawi Facilities Management LLC revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Al Shirawi Facilities Management LLC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lattice Software Solutions | Legacy | Reflexion CAFM | Real Estate Property Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Al Shirawi Facilities Management LLC implemented Reflexion CAFM for facilities operations across its United Arab Emirates sites. The deployment uses Reflexion CAFM within the Real Estate Property Management category to orchestrate reactive and preventive maintenance, contract management, and service provider coordination across FM operations.
The implementation centers on a Reflexion branded technician mobile app that connects field technicians to the Reflexion CAFM backend, enabling Field Technician mobility and real time synchronization of Workorder and PPM workflows. Asset Management and contract management capabilities are configured to support asset registries, scheduled preventive maintenance, and the end to end workorder lifecycle, including SLA annotations and status transitions.
Operational integrations were organized around the mobile app to back office CAFM services, enabling service provider coordination and centralized visibility for dispatch and work allocation. The scope of use covers field technicians and back office operations across multiple UAE FM sites, with workorder dispatch, vendor coordination, and contract records maintained in the Reflexion CAFM instance.
Governance and workflow changes focused on formalizing SLA tracking and improving field to back office communication, aligning technician mobility workflows with contract performance monitoring. The implementation indicates improved field to backoffice communication and SLA tracking in the region as recorded through the Reflexion CAFM driven processes.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Crystal Reports | Analytics and BI | Analytics and BI | n/a | 2015 | 2015 |
In 2015, Al Shirawi Facilities Management LLC implemented SAP Crystal Reports to support reporting within its facility management application landscape, categorized under Analytics and BI. The deployment targeted the Reflexion CAFM platform that runs both Windows and Web applications and supports the full work order lifecycle from call booking through completion.
SAP Crystal Reports was configured to produce property wise, service wise, and summary reports that the CAFM system previously generated using RDLC and Crystal Reports. Reporting templates and parameterized report views were embedded into workflows for reactive and preventive maintenance, enabling report-driven visibility into work orders and service requests, and allowing client-side customization of report outputs.
The implementation integrated directly with the Reflexion CAFM technology stack, which is built on ASP.Net, C#, VB.Net and uses SQL Server 2008 R2 as the operational data store. Crystal Reports consumed transactional data from SQL Server and operated alongside SMS and Email services used by the CAFM application for communication between service providers and property stakeholders, supporting facilities operations, maintenance teams, and client reporting governance.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Digital Signing | Content Management |
|
2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
Supplier Relationship Management | Procurement |
|
2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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