Birmingham, 35203, AL,
United States
Alabama Power Company Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alabama Power Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6100 Alabama Power Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alabama Power Company has purchased the following applications: Exela Lockbox for AR Automation in 2010, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2013, Adobe Experience Manager for Digital Asset Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alabama Power Company is running and its propensity to invest more and deepen its relationship with Exela Technologies , Oracle , Hitachi Vantara or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alabama Power Company revenues, which have grown to $6.41 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alabama Power Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exela Technologies | Legacy | Exela Lockbox | AR Automation | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, Alabama Power Company implemented Exela Lockbox as its AR Automation solution. The deployment centralized lockbox processing to support Treasury and accounts functions that handled payments ranging from $5 to $25 million daily for more than 2 million Alabama, Gulf, and Mississippi Power customers.
Exela Lockbox was configured to perform check and remittance capture, MICR recognition, automated posting of payments to Oracle Financials, exception management for unposted items, and deposit reconciliation workflows, aligning with standard AR Automation capabilities. The implementation included configuration for electronic payment processing and structured remittance data extraction to feed downstream accounting workflows.
Integrations tied Exela Lockbox to Oracle Financials, CSS, Pay Courier, Inovah, and Mobius, and established data flows with Treasury processes for bank returns and expense reporting. Governance and operational rollout involved System Support and lead managers for testing and resolving interface issues, and Staff Accounting and Treasury teams for exception handling and daily processing oversight.
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Expense Management | ERP Financial Management |
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2008 | 2008 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2013 | 2014 |
In 2013, Alabama Power Company deployed Hitachi Ventyx FocalPoint Suite for Asset Performance Management to centralize work orchestration and field dispatch for Montgomery, AL operations. The implementation targeted CSR II teams across Active Collections, Final Bills, and Frontline customer service to support routing and execution of field work for field service representatives.
The deployment configured Hitachi Ventyx FocalPoint Suite modules for work order management, dispatch orchestration, and workforce management to assign orders in ARMs, route daily FSR work, and dispatch FSRs when necessary. The Hitachi Ventyx FocalPoint Suite was used to manage inspection workflows and Active Collections WFM tasks, and to monitor and move pending orders in dispatch queues.
Operational coverage explicitly included CSR II Active Collections activities such as screening residential and commercial accounts for cut out orders, issuing disconnects on delinquent accounts, acting as liaison for agencies, and adding agency pledges to accounts. The system also supported CSR II Final Bills functions including calling customers about final balances, collecting on delinquent accounts, preparing small claims packets, and frontline CSR duties like handling cash responsibilities, taking service applications, and addressing bill inquiries.
Governance focused on formalizing dispatch and collections workflows, defining role based responsibilities for CSR II staff, and enforcing routing and assignment rules so field resources were scheduled and dispatched consistently. The implementation emphasized operational orchestration of work orders, inspections, and collection related tasks within the Asset Performance Management environment, while maintaining centralized control of pending orders and field service dispatching.
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Debt Collection and Recovery | ERP Services and Operations |
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2010 | 2010 |
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Utilities Distribution Management | ERP Services and Operations |
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2018 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Manager | Digital Asset Management | Content Management | n/a | 2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2009 | 2009 |
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Customer Experience | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2007 | 2007 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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