Nashville, 37203, TN,
United States
Alana Healthcare Technographics
Alana Healthcare Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alana Healthcare and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Alana Healthcare employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alana Healthcare has purchased the following applications: Microsoft 365 for Collaboration in 2015, FullStory for Customer Experience in 2022, Atlassian Jira Service Desk for IT Service Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alana Healthcare is running and its propensity to invest more and deepen its relationship with Microsoft , FullStory , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alana Healthcare revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alana Healthcare intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alana Healthcare Tech Stack and Enterprise Applications
Alana Healthcare Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Alana Healthcare implemented Microsoft 365 as its Collaboration platform. The Microsoft 365 deployment provided cloud-hosted productivity and collaboration capabilities including Exchange Online email, Office applications, OneDrive file synchronization, SharePoint document collaboration, and Microsoft Teams communications, establishing a unified Collaboration environment for staff.
Microsoft 365 is referenced on Alana Healthcare's public website, indicating its role in the organization's technology footprint. The implementation supports internal communication, document management, and coordinated team workflows across the company in the United States, positioning Microsoft 365 as the primary Collaboration application for Alana Healthcare.
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Alana Healthcare CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FullStory | Legacy | FullStory | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022, Alana Healthcare implemented FullStory on its public website to capture user interaction data and support patient-facing digital workflows. FullStory is deployed as the Customer Experience platform for web behavioral analytics, using client-side instrumentation to collect session replay, click and scroll behavior, event-level interactions, and funnel data. The application name FullStory is embedded in site instrumentation and serves as the primary repository for session and behavioral traces across web properties.
The implementation is structured as a site-level JavaScript integration that feeds FullStory for web analytics, configured to surface modules commonly associated with Customer Experience tools, including session replay, heatmaps, conversion funnels, and user segmentation. Operational ownership is centered in digital experience and product teams who use FullStory for diagnostic analysis and UX optimization, while governance emphasizes access controls and data-capture rules to limit collection of sensitive information. The deployment covers Alana Healthcare’s public web properties and is positioned as the authoritative behavioral analytics source for web-based patient engagement.
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Marketing Automation | CRM |
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2021 | 2021 |
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Alana Healthcare ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2018 | 2018 |
In 2018, Alana Healthcare deployed Atlassian Jira Service Desk as a web-facing support platform on its corporate website. The implementation positions Atlassian Jira Service Desk as the primary IT Service Management tool for centralized request intake and ticket handling.
Configuration emphasized core IT Service Management capabilities including a customer portal, structured request types, automated ticket routing, SLA queues, and a knowledge base for self service. Teams implemented Jira Service Desk project templates and automation rules to enforce triage, escalation, and standardized request workflows. The deployment captured incident and service request metadata through configured forms to support agent queues and resolution processes.
The service desk is embedded in the public website to enable web portal intake as the primary channel for submitting requests. Operational coverage is focused on internal IT support and related service operations for Alana Healthcare, reflecting a company scale of approximately 120 employees in the United States.
Governance centers on role based agent permissions, request type ownership, and knowledge base editorial controls to standardize responses and approvals. Ongoing administration and workflow tuning are organized around Jira Service Desk project administration and service desk queues.
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Alana Healthcare IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Alana Healthcare
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alana Healthcare Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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