Alarm
8281 Greensboro Drive, Suite 100,
Tysons, 22102, VA,
United States
Tysons, 22102, VA,
United States
1 877-389-4033
Professional Services
Alarm Technographics
Alarm Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alarm and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Alarm employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alarm has purchased the following applications: Acumatica Cloud ERP for ERP Financial in 2013, WooCommerce for eCommerce in 2019, Talkdesk Retail Experience Cloud for Customer Experience in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alarm is running and its propensity to invest more and deepen its relationship with Acumatica , Automattic , Talkdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alarm revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alarm intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alarm Tech Stack and Enterprise Applications
Alarm ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Acumatica | Legacy | Acumatica Cloud ERP | ERP Financial | ERP | n/a | 2013 | 2014 |
In 2013, Alarm implemented Acumatica Cloud ERP. The deployment targeted ERP Financial business functions and was led through collaboration between the Finance and IT departments at the 2,000-employee professional services firm based in the United States. Acumatica Cloud ERP was positioned as a cloud-native solution with functionality comparable to NetSuite and Microsoft Great Plains, and the program focused on establishing a centralized financial system for Alarm.
Configuration centered on core ERP Financial modules including general ledger, accounts payable, accounts receivable, cash management, and financial reporting, with role-based access configured for finance and IT users. Implementation activities included chart of accounts design, accounting period controls, approval workflow configuration to mirror Finance processes, and tenant provisioning and system configuration managed by IT. Operational coverage was primarily Finance and IT across Alarm, and governance emphasized coordinated setup and handoff between those departments during the implementation and setup phases.
|
Alarm eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2019 | 2019 |
In 2019, Alarm deployed WooCommerce to provide eCommerce capabilities on its public website. The WooCommerce implementation serves as the primary eCommerce layer for online product presentation, shopping cart and checkout workflows, order capture, and customer account management.
The deployment is embedded in Alarm's WordPress-based site architecture and operates as the site-level commerce engine, delivering catalog management interfaces, configurable checkout flows, payment and fulfillment configuration points, and administrative dashboards for order and customer management. Configuration work emphasized catalog structure, checkout customization, tax and shipping rule configuration, and order processing pipelines consistent with the eCommerce category.
Operational scope is focused on the corporate website and supports marketing, sales, and customer operations teams responsible for product listings, promotions, and order processing. Governance and content workflows are managed within web operations and digital marketing, with commerce administration and release processes integrated into ongoing site management practices.
|
Alarm CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Talkdesk | Legacy | Talkdesk Retail Experience Cloud | Customer Experience | CRM | n/a | 2024 | 2024 |
In 2024 Alarm implemented Talkdesk Retail Experience Cloud to enhance Customer Experience across its retail and connected device support channels. The Talkdesk Retail Experience Cloud deployment focused on improving order handling and contact center agent workflows for consumer inquiries related to orders, shipments, and deliveries.
The implementation leveraged Talkdesk Autopilot for Retail and the platform's new generative AI capabilities to enable preconfigured self-service and agent-assisted use cases. Talkdesk Retail Experience Cloud was configured to provide autonomous resolution of complex scenarios such as modifying individual items within large orders, and to surface a live, real time view of consumers shopping carts for agents to support timely, contextual interactions.
Integration scope emphasized deep and broad connections into retail systems, enabling automated inquiry handling across order management, shipment tracking, and delivery status workflows, and linking with location directories to offer personalized recommendations for physical store fulfillment. Operational coverage included contact center agents and e commerce support teams, with the platform supporting round the clock self service alongside agent escalation paths.
Governance and workflow adjustments centered on embedding GenAI driven automation into frontline customer service operations, redefining agent assist workflows to use real time cart visibility and Autopilot responses. Outcomes called out in the implementation included increased average order value, improved customer satisfaction, and higher items per order driven by more personalized and convenient service.
|
IT Decision Makers and Key Stakeholders at Alarm
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Billing & Collections Specialist | Manager | Finance | |
|
|
|
Credit & Collections Manager | Manager | Finance | |
|
|
|
Corporate Controller | Director | Finance | |
|
|
|
VP, Customer Operations | VP | Customer Service | |
|
Apps Being Evaluated by Alarm Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alarm IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alarm digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alarm Technographics
Alarm is a Professional Services organization based in United States,
with around 2000 employees and annual revenues of $350.0 million.
Alarm operates a diverse technology stack with applications such as
Acumatica Cloud ERP, WooCommerce and Talkdesk Retail Experience Cloud,
covering areas like ERP Financial, eCommerce and Customer Experience.
Alarm has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Acumatica, Automattic and Talkdesk.
Alarm recently adopted applications including
Talkdesk Retail Experience Cloud in 2024, WooCommerce in 2019 and Acumatica Cloud ERP in 2013,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alarm’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alarm’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alarm technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.