List of Talkdesk Retail Experience Cloud Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk Retail Experience Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Retail Experience Cloud for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Retail Experience Cloud for Customer Experience include: Serta Simmons Bedding, a United States based Manufacturing organisation with 5000 employees and revenues of $2.50 billion, Alarm, a United States based Professional Services organisation with 2000 employees and revenues of $350.0 million, The King Arthur Baking Company, formerly The King Arthur Flour Company, a United States based Manufacturing organisation with 500 employees and revenues of $150.0 million, Tactacam, a United States based Retail organisation with 750 employees and revenues of $50.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Retail Experience Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Retail Experience Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Alarm | Professional Services | 2000 | $350M | United States | Talkdesk | Talkdesk Retail Experience Cloud | Customer Experience | 2024 | n/a |
In 2024 Alarm implemented Talkdesk Retail Experience Cloud to enhance Customer Experience across its retail and connected device support channels. The Talkdesk Retail Experience Cloud deployment focused on improving order handling and contact center agent workflows for consumer inquiries related to orders, shipments, and deliveries.
The implementation leveraged Talkdesk Autopilot for Retail and the platform's new generative AI capabilities to enable preconfigured self-service and agent-assisted use cases. Talkdesk Retail Experience Cloud was configured to provide autonomous resolution of complex scenarios such as modifying individual items within large orders, and to surface a live, real time view of consumers shopping carts for agents to support timely, contextual interactions.
Integration scope emphasized deep and broad connections into retail systems, enabling automated inquiry handling across order management, shipment tracking, and delivery status workflows, and linking with location directories to offer personalized recommendations for physical store fulfillment. Operational coverage included contact center agents and e commerce support teams, with the platform supporting round the clock self service alongside agent escalation paths.
Governance and workflow adjustments centered on embedding GenAI driven automation into frontline customer service operations, redefining agent assist workflows to use real time cart visibility and Autopilot responses. Outcomes called out in the implementation included increased average order value, improved customer satisfaction, and higher items per order driven by more personalized and convenient service.
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Serta Simmons Bedding | Manufacturing | 5000 | $2.5B | United States | Talkdesk | Talkdesk Retail Experience Cloud | Customer Experience | 2024 | n/a |
In 2024, Serta Simmons Bedding implemented Talkdesk Retail Experience Cloud to centralize Customer Experience across its contact center and ecommerce support channels. The Talkdesk Retail Experience Cloud is an AI powered, out of the box customer service platform purpose built for retail and consumer goods, and Serta Simmons Bedding deployed it to unify agent assisted and self service customer interactions.
The implementation leverages Talkdesk Autopilot for Retail and new generative AI capabilities to automate common order, shipment, and delivery inquiries and to enable preconfigured GenAI use cases that resolve complex scenarios without agent intervention. Agents are provisioned with a real time view of consumers shopping carts to support tailored, contextual service, and Autopilot capabilities provide conversational self service flows and guided agent assistance.
Operational integration emphasizes deep and broad connections into retail systems, including ecommerce cart and order management workflows and location directories for personalized store recommendations, enabling round the clock self service and agent supported escalation paths. Governance focused on embedding AI driven workflows into existing contact center processes, shifting agent responsibilities toward higher value interactions while automating routine inquiries. The Talkdesk Retail Experience Cloud gives Serta Simmons Bedding a platform designed to drive increases in average order value, customer satisfaction, and items per order through combined self service and agent assisted experiences.
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Tactacam | Retail | 750 | $50M | United States | Talkdesk | Talkdesk Retail Experience Cloud | Customer Experience | 2024 | n/a |
In 2024 Tactacam implemented Talkdesk Retail Experience Cloud to enhance Customer Experience across its customer service and e-commerce functions. The deployment centered on Talkdesk Retail Experience Cloud and introduced GenAI capabilities from Talkdesk Autopilot for Retail to power both self-service and agent-supported workflows for order and fulfillment inquiries.
The implementation included Talkdesk Autopilot for Retail with preconfigured GenAI-powered use cases to autonomously resolve complex scenarios such as changing individual items within large orders without canceling the full order. The platform was configured to provide agents with a live, real-time view of consumers’ shopping carts and to surface contextual recommendations by connecting to location directories, enabling more tailored agent-assisted service.
Operational integration emphasized deep and broad connections to retail systems, including order management, inventory, point of sale, and location directories, to enable automated handling of orders, shipments, and delivery inquiries. The scope of use focused on contact center agents and e-commerce support teams, with the platform designed to provide round-the-clock self-service while enabling agent escalation for complex cases.
Governance and rollout centered on configuring Autopilot conversational flows, establishing escalation rules for agent intervention, and updating contact center workflows to incorporate real-time cart visibility and contextual recommendations. As stated in the vendor announcement, the Talkdesk Retail Experience Cloud deployment for Tactacam enabled outcomes such as improved average order value, higher customer satisfaction, and increased items per order while delivering hassle-free, 24/7 self-service experiences.
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Manufacturing | 500 | $150M | United States | Talkdesk | Talkdesk Retail Experience Cloud | Customer Experience | 2024 | n/a |
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