Albert Ceska
Albert Ceska Technographics
Albert Ceska Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Albert Ceska and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17500 Albert Ceska employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Albert Ceska has purchased the following applications: Microsoft 365 for Collaboration in 2018, Hotjar for Customer Experience in 2017, ServiceNow ITSM for IT Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Albert Ceska is running and its propensity to invest more and deepen its relationship with Microsoft , Contentsquare , Mailkit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Albert Ceska revenues, which have grown to $3.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Albert Ceska intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Albert Ceska Tech Stack and Enterprise Applications
Albert Ceska Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Albert Ceska implemented Microsoft 365 to support Collaboration, positioning the platform as the organization wide cloud productivity and communications layer for its retail operations. Microsoft 365 is cited as the deployed Collaboration application and serves as the backbone for cloud hosted productivity, messaging, and content collaboration capabilities.
The deployment emphasizes core Collaboration capabilities including cloud email and calendaring, document libraries and intranet style content collaboration, real time messaging and meetings, and desktop plus web Office applications. Typical configuration patterns for this Collaboration implementation align tenant level administration, security and compliance controls, and user provisioning workflows to support collaboration use cases and governance requirements.
Albert Ceska publicly references Microsoft 365 on its corporate website. Operational coverage in a retail context spans corporate teams and store level coordination to support communications, document sharing, scheduling, and knowledge collaboration. Governance expectations include centralized administrative controls, standard access and provisioning policies, and consolidation of collaboration tooling under Microsoft 365.
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Albert Ceska CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2017 | 2017 |
In 2017, Albert Ceska implemented Hotjar on its public website to capture behavioral session data and visual analytics. Hotjar was deployed to support the retailer's Customer Experience initiatives, providing qualitative context for customer interactions on product and information pages. The deployment instrumented client-side JavaScript across customer-facing templates to collect click, scroll and page interaction signals used for visual analysis.
Configuration emphasized core Hotjar capabilities such as heatmaps, session recordings, funnels, onsite surveys and incoming feedback to surface interaction patterns and friction points. The Hotjar implementation focused on page-level instrumentation and replay capture, enabling UX analysts and digital product teams to reconstruct user journeys and prioritize interface adjustments. Data from Hotjar supported conversion optimization workflows and content iteration by supplying qualitative session context alongside quantitative metrics.
Operational ownership rested with digital marketing and UX teams, who used Hotjar outputs to inform A/B testing hypotheses and content prioritization. Governance was aligned with standard digital analytics practice, concentrating on controlled access to recordings and defined review cadences tied to eCommerce and marketing campaigns. Albert Ceska Hotjar Customer Experience integration reinforced ongoing UX triage and iterative site refinements without presuming specific backend system integrations.
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Marketing Automation | CRM |
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2017 | 2017 |
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Albert Ceska ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow ITSM | IT Service Management | ITSM | n/a | 2020 | 2020 |
In 2020, Albert Ceska implemented ServiceNow ITSM to provide enterprise IT Service Management. The implementation is referenced on the company website and uses ServiceNow ITSM as the primary platform for service desk and self-service interactions.
The deployment concentrated on core ITSM modules, including incident management, problem management, change management, a configuration management database CMDB, service catalog, knowledge management, and a customer-facing self-service portal. ServiceNow ITSM workflows and automation were configured to standardize ticket lifecycles, automate routing, and support request fulfillment processes.
Operational coverage aligned IT service operations supporting corporate functions and retail store IT environments, bringing service desk, infrastructure, and application support under a common platform. Consolidating records and processes on ServiceNow ITSM created a single source of truth for incidents and requests and enabled centralized visibility for IT teams.
Governance focused on ITIL-aligned process definition, centralized change approval workflows, catalog governance for service definitions, and role-based access controls. The implementation emphasized standardized approval and escalation policies to institutionalize service management workflows across the organization.
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IT Service Management | ITSM |
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2021 | 2021 |
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Albert Ceska PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2016 | 2016 |
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Albert Ceska IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Albert Ceska
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Albert Ceska Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Albert Ceska IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Albert Ceska digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Albert Ceska Technographics
Albert Ceska is a Retail organization based in Czech Republic,
with around 17500 employees and annual revenues of $3.20 billion.
Albert Ceska operates a diverse technology stack with applications such as
Microsoft 365, Hotjar and ServiceNow ITSM,
covering areas like Collaboration, Customer Experience and IT Service Management.
Albert Ceska has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Contentsquare and ServiceNow.
Albert Ceska recently adopted applications including
Atlassian Jira Service Desk in 2021, ServiceNow ITSM in 2020 and Microsoft 365 in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Albert Ceska’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Albert Ceska’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Albert Ceska technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.