Alcatel Lucent
32 Avenue Kleber,
Paris, 92700,
France
Paris, 92700,
France
33 1 55 66 70 00
Professional Services
Alcatel Lucent Technographics
Alcatel Lucent Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alcatel Lucent and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4000 Alcatel Lucent employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Alcatel Lucent has purchased the following applications: Kantata Mavenlink PSA for Professional Services Automation in 2021, HCL DRYiCE iControl for Process Mining in 2019, Sitecore CMS for Web Content Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alcatel Lucent is running and its propensity to invest more and deepen its relationship with Kantata , HCL Technologies , Sitecore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alcatel Lucent revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alcatel Lucent intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alcatel Lucent Tech Stack and Enterprise Applications
Alcatel Lucent ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Kantata | Legacy | Kantata Mavenlink PSA | Professional Services Automation | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Alcatel Lucent implemented Kantata Mavenlink PSA as its Professional Services Automation platform. The deployment was delivered through a six-month program overseen by business leaders and executed as a company-wide single-day go live, covering the global professional services organization of Alcatel Lucent Enterprise.
Configuration emphasized end to end professional services workflows, including project financials, resource management, time and expense capture, and forecasted pipeline integration. Kantata Mavenlink PSA was configured to link customer relationship management to sales and delivery workflows, automate administrative tasks previously performed manually, and enforce discipline in business forecast management and services delivery.
Operational scope included sales and services teams, professional services delivery, and administrative functions across ALE’s global footprint, enabling more consistent service delivery and a unified pipeline view. Integrations focused on synchronizing customer relationship management data with delivery and sales pipeline information to support handoffs between sales and services and to improve information sharing across departments.
Governance changes centered on standardized forecast processes, tighter collaboration workflows between sales and delivery, and automation of routine administrative processes to reduce headcount in administrative roles. Using Kantata Mavenlink PSA, Alcatel Lucent reports a three percent increase in professional services revenue, better integration of business operations, more accurate forecasts, and improved collaboration between sales and services.
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Alcatel Lucent Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL DRYiCE iControl | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Alcatel Lucent implemented HCL DRYiCE iControl. The deployment targeted process visibility and monitoring across service delivery and operational workflows within its Professional Services organization in France, using HCL DRYiCE iControl as the Process Mining solution from HCL Technologies to instrument event log analysis and process modeling at enterprise scale.
The implementation emphasized core Process Mining capabilities including process discovery, conformance checking, performance analytics, variant analysis and visual process reconstruction. HCL DRYiCE iControl was configured to generate end to end process maps, KPI dashboards and automated investigative workflows to support root cause analysis and continuous process monitoring.
Operational coverage focused on service delivery, operations and IT functions, with the platform ingesting event logs and transactional traces from ticketing, service management and operational systems to produce canonical process models and execution metrics. Outputs were provisioned to operational managers and process owners for diagnosis and prioritization of improvement opportunities across France based sites.
Governance was organized around designated process owners and IT stakeholders to sustain ongoing monitoring and to integrate findings into process governance and continuous improvement forums. The deployment aligned the HCL DRYiCE iControl Process Mining capability with Alcatel Lucent business process management and service delivery oversight rather than with a single named upstream system.
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Alcatel Lucent Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sitecore | Legacy | Sitecore CMS | Web Content Management | Content Management | n/a | 2017 | 2017 |
Alcatel Lucent implemented Sitecore CMS in 2017 to manage its public website as a Web Content Management platform. The deployment is focused on the corporate site hosted at https://www.al-enterprise.com/, positioning Sitecore CMS as the central system for web content authoring and publishing across the company digital presence. Alcatel Lucent Sitecore CMS Web Content Management is applied to support professional services marketing and product information delivery on the website.
The Sitecore CMS implementation leverages core Web Content Management capabilities, including component based templates, rich content authoring, media library management, workflow driven publishing, and multilingual content support to structure pages and editorial assets. The configuration emphasizes content reuse and template driven page composition to accelerate editorial production and maintain consistent content models across the site. Personalization and analytics instrumentation are aligned with the Web Content Management usage pattern to enable targeted content delivery and performance monitoring.
Operationally the implementation serves marketing and communications functions with editorial role based access controls and staged approval workflows to govern publishing. Governance includes defined editorial ownership, content lifecycle controls, and scheduled publishing to manage timely updates to product and services content. The overall scope is web content management for Alcatel Lucent public site, with Sitecore CMS as the authoritative platform for website content operations.
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Web Content Management | Content Management |
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2020 | 2020 |
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Alcatel Lucent CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics, Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Alcatel Lucent EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2020 | 2020 |
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Alcatel Lucent PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2021 | 2022 |
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Alcatel Lucent TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2015 | 2015 |
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Alcatel Lucent IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Alcatel Lucent CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Alcatel Lucent
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of PMO & Operations Transformations | Director | Operations | |
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Services Offer & Programs Director | Director | Operations | |
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Project Manager & Software Manager | Manager | Operations | |
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EVP of Finance | VP | Finance | |
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Apps Being Evaluated by Alcatel Lucent Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alcatel Lucent IT executives and key decision makers. This section highlights Alcatel Lucent's latest recorded technology evaluations, including Oracle OPERA Cloud PMS for Hotel Property Management on 2025-09-16. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alcatel Lucent digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-16 | Alcatel Lucent | Evaluated | Oracle | Oracle OPERA Cloud PMS | Hotel Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Alcatel Lucent Technographics
Alcatel Lucent is a Professional Services organization based in France,
with around 4000 employees and annual revenues of $1.50 billion.
Alcatel Lucent operates a diverse technology stack with applications such as
Kantata Mavenlink PSA, HCL DRYiCE iControl and Sitecore CMS,
covering areas like Professional Services Automation, Process Mining and Web Content Management.
Alcatel Lucent has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Kantata, HCL Technologies and Sitecore.
Alcatel Lucent recently adopted applications including
Kantata Mavenlink PSA in 2021, Teads Platform in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alcatel Lucent’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alcatel Lucent’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alcatel Lucent technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.