Alegeus Technologies
1601 Trapelo Rd,
Waltham, 2451, MA,
United States
Waltham, 2451, MA,
United States
1 888-852-6334
Banking and Financial Services
Alegeus Technologies Technographics
Alegeus Technologies Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alegeus Technologies and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Alegeus Technologies employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alegeus Technologies has purchased the following applications: Microsoft Power BI for Analytics and BI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, TeamSupport for Customer Support in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alegeus Technologies is running and its propensity to invest more and deepen its relationship with Microsoft , Cisco Systems , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alegeus Technologies revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alegeus Technologies intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alegeus Technologies Tech Stack and Enterprise Applications
Alegeus Technologies Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2016 | 2018 |
In 2016, Alegeus Technologies implemented Microsoft Power BI to centralize analytic and operational business reporting within the Analytics and BI category. The deployment runs alongside MS SQL Server Reporting Services, Solver, and MS SQL Server Management Studio to support report authoring, distribution, and dataset preparation.
The implementation includes construction and maintenance of data warehouses to feed dynamic dashboard reports, with Microsoft Power BI used to surface interactive visualizations and role-based dashboards. Development work emphasized SQL-based data engineering, including SQL stored procedures, functions, cursors, and views, plus complex ad-hoc SQL queries to support both internal and external client reporting requirements.
Integrations explicitly incorporated multiple SQL databases, Salesforce, Mitel, and imported data feeds as primary data sources that populate the warehouse and Power BI datasets. Reporting capabilities cover client-facing and operational reports, and deliverables include customized Excel presentations such as charts, graphs, and pivot tables, alongside deployed SSRS and Power BI reports.
Operational governance focused on designing, testing, and deploying new and enhanced client-facing reports, with ongoing maintenance practices that include optimizing and tuning existing queries for efficiency and decreased database impact. The environment also supports comprehensive forecasting and data modeling workflows, enabling analytics and reporting functions to serve client services and operations.
|
Alegeus Technologies Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Alegeus Technologies deployed Cisco Webex Meetings on its public website. Cisco Webex Meetings is implemented as an Audio Video and Web Conferencing solution to enable live web conferencing and client-facing meeting experiences.
The implementation leverages native Cisco Webex Meetings capabilities such as browser-based meeting join, audio and video conferencing, screen sharing, and recording playback. Configuration work emphasized embedding meeting join flows into web pages and provisioning meeting hosts through centralized administration.
Operational scope is centered on the company website as the primary access point for external meetings and customer engagement touchpoints. The deployment preserved browser compatibility and meeting control features to support external participants and moderated sessions.
Governance and operational ownership were assigned to IT and communications functions for host provisioning, scheduling policies, and moderation controls. No specific integrations or measurable outcomes beyond website hosting were disclosed.
|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
Alegeus Technologies CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Alegeus Technologies implemented TeamSupport to centralize customer interactions and instrumented TeamSupport on its public website to capture inbound customer inquiries and support requests. The deployment addresses Customer Support functions and is positioned to serve customer service and account management teams within the 600-employee organization based in the United States.
The TeamSupport implementation focused on standard Customer Support capabilities, including web‑originated case creation, ticketing and case lifecycle management, customer portal access, knowledge base authoring for common support resolutions, and SLA-driven routing and escalation. Configuration work emphasized case classification, automated routing rules, and dashboarding for support queue visibility.
Operational integration centered on website-based intake, converting web forms and portal interactions into tracked TeamSupport cases for follow up by support and client success staff. The implementation narrative does not list additional third party system integrations, therefore operational scope is described against the website-to-case capture workflow and internal support team handling.
Governance and process changes documented with the rollout included defining triage and escalation paths, assigning case ownership to support and account teams, and establishing workflow rules for priority handling. TeamSupport is described as the primary Customer Support application for Alegeus Technologies, unifying web-originated customer contacts into a managed support process.
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2013 | 2013 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Marketing Automation | CRM |
|
2015 | 2015 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
Alegeus Technologies IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
Alegeus Technologies CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Alegeus Technologies
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Manager, Business Intelligence | Manager | IT | |
|
|
|
Director of Business Intelligence | Director | IT | |
|
|
|
Manager of Reporting Services | Manager | Finance | |
|
Apps Being Evaluated by Alegeus Technologies Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alegeus Technologies IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alegeus Technologies digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alegeus Technologies Technographics
Alegeus Technologies is a Banking and Financial Services organization based in United States,
with around 600 employees and annual revenues of $110.0 million.
Alegeus Technologies operates a diverse technology stack with applications such as
Microsoft Power BI, Cisco Webex Meetings and TeamSupport,
covering areas like Analytics and BI, Audio Video and Web Conferencing and Customer Support.
Alegeus Technologies has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Cisco Systems and TeamSupport.
Alegeus Technologies recently adopted applications including
FreshDesk Customer Support in 2021, Salesforce Sales Cloud in 2021 and Cloudflare CDN in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alegeus Technologies’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alegeus Technologies’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alegeus Technologies technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.