Algar Telecom
Av. Jose Fonseca e Silva, 618 - 2,
Uberlandia, 38414,
Brazil
Uberlandia, 38414,
Brazil
55 34 3236-0033
Communications
Algar Telecom Technographics
Algar Telecom Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Algar Telecom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4416 Algar Telecom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Algar Telecom has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2010, NICE Workforce Management for Workforce Management in 2017, Qlik Sense for Analytics and BI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Algar Telecom is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Visa or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Algar Telecom revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Algar Telecom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Algar Telecom Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2010 | 2010 |
In 2010, Algar Telecom implemented Oracle E-Business Suite as its ERP Financial platform. The deployment was executed under Project R12 to roll out Oracle E-Business Suite across the Algar Group, and the program included collaboration with the Fixed Telephony Operators Association Abrafix to define the core business rules for the ERP implementation.
The implementation emphasized asset governance, with creation and implementation of asset control and management processes within Oracle E-Business Suite. Workstreams included configuration of fixed asset control and related financial controls, and participation in the IFRS implementation project to align accounting and reporting rules with international financial standards.
Operational scope covered finance and asset management functions across Algar Group entities, with standardized business rules and process definitions used to enforce consistent asset lifecycle management. The project narrative indicates centralized rule definition and program level coordination during the R12 roll out, supporting consistent ERP Financial operations across corporate and regional finance teams.
Algar Telecom Oracle E-Business Suite ERP Financial work combined business rule definition, fixed asset process implementation, and IFRS-aligned financial configuration. Governance activities focused on process standardization and embedding asset controls into the financial application environment to support group-wide accounting and asset management practices.
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ERP Financial | ERP Financial Management |
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2022 | 2022 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Nice Systems | Legacy | NICE Workforce Management | Workforce Management | HCM | n/a | 2017 | 2017 |
In 2017, Algar Telecom implemented NICE Workforce Management to centralize scheduling and capacity planning for its customer-facing operations. NICE Workforce Management is positioned in the Workforce Management category and appears in Nice Systems customer references for Algar Telecom.
Configuration focused on core Workforce Management modules, including demand forecasting, automated schedule generation, intraday management, adherence tracking, real-time dashboards, and historical performance reporting. The deployment leveraged standard WFM functional workflows such as skills-based scheduling, exception management, and planner-driven shift optimization to align staffing with forecasted demand.
Operational coverage emphasized Algar Telecom's contact center and customer service workforce, supporting frontline agents, team leads, and workforce planners with role-based scheduling and intraday decisioning. The solution provided centralized schedule management and visibility for operational teams responsible for service delivery and agent performance monitoring.
Governance and rollout centered on formalizing planner and supervisor workflows, centralized schedule approval processes, and operational adherence monitoring. Training and process standardization enabled planners to use NICE Workforce Management for day-to-day staffing, intraday adjustments, and schedule compliance across Algar Telecom's service operations.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Qlik | Legacy | Qlik Sense | Analytics and BI | Analytics and BI | n/a | 2013 | 2013 |
In 2013, Algar Telecom implemented Qlik Sense for an Analytics and BI initiative focused on operational ETL productivity dashboards. The engagement emphasized transforming an operational ETL productivity dashboard that had been made in QlikView into interactive Qlik Sense apps to centralize ETL performance visibility and associative analysis.
The Qlik Sense deployment centered on application layer capabilities typical for the Analytics and BI category, including associative in-memory data models, load scripting for incremental ETL extracts, sheet visualizations for job-level KPIs, and scheduled reload orchestration. Configuration work targeted ETL-specific data constructs such as job run status, throughput, error events, and processing latency, organized into reusable Qlik Sense data models and modular sheets for drill-down analysis.
Integrations tied Qlik Sense to the enterprise ETL pipelines and source systems that feed job metadata and operational logs, enabling near-term refresh patterns and automated reloads driven by ETL schedules. Operational coverage extended across data engineering, operations, and BI teams within Algar Telecom in Brazil, with the dashboards used to monitor daily ETL cycles and troubleshoot pipeline incidents.
Governance emphasized access controls and application lifecycle practices, with role-based access to Qlik Sense apps, centralized stewardship of shared data models, and staged rollouts to analytics and operations stakeholders. Change-control for load scripts and visualizations was instituted to maintain consistency in ETL productivity reporting as the deployment matured.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2017 | 2017 |
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CRM | CRM |
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2006 | 2006 |
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Customer Experience | CRM |
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2017 | 2017 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Customer Experience | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2021 | 2021 |
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Operating System (OS) | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2023 | 2023 |
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Network Virtualisation | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Algar Telecom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Algar Telecom Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Algar Telecom Technographics
Algar Telecom is a Communications organization based in Brazil,
with around 4416 employees and annual revenues of $1.50 billion.
Algar Telecom operates a diverse technology stack with applications such as
Oracle E-Business Suite, NICE Workforce Management and Qlik Sense,
covering areas like ERP Financial, Workforce Management and Analytics and BI.
Algar Telecom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Nice Systems and Qlik.
Algar Telecom recently adopted applications including
CPanel in 2024, Cloudflare CDN in 2024 and Cloudflare DNS in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Algar Telecom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Algar Telecom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Algar Telecom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.