AI Buyer Insights:

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Alligo Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
OVHcloud Legacy OVHcloud Application Hosting and Computing Services IaaS n/a 2021 2021
Application Hosting and Computing Services IaaS 2021 2021
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Puzzel Legacy Puzzel Customer Service Customer Support CRM n/a 2022 2022 In 2022 Alligo implemented Puzzel Customer Service to centralize Customer Support workflows and to provide a web-facing support channel. The deployment is focused on Customer Support and is instrumented directly on Alligo's public website to capture inbound customer inquiries from distribution customers. The Puzzel Customer Service rollout implemented standard customer support capabilities, including an embedded web contact widget for customer engagement, an agent desktop to manage conversations and cases, routing and queue management for incoming requests, and configurable case management workflows to align with existing support processes. The application name Puzzel Customer Service is used throughout the agent interface and administrative console. Integration scope is explicitly web channel integration with Alligo's site, delivering customer engagement capabilities from the website into the support environment. Operational coverage centers on Alligo's customer service organization supporting distribution business lines, with the platform acting as the primary web channel for customer inquiries. Governance centered on centralized administration of routing rules, role-based agent access, and configurable service workflows to align support handling with company processes. The rollout approach emphasized configuration-driven setup and staged web activation to control change and maintain operational continuity while Puzzel Customer Service became the primary Customer Support tool for web-originated interactions.
PR and Media Communication CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
IT Service Management ITSM 2024 2024
IT Decision Makers and Key Stakeholders at Alligo
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Alligo Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Alligo Technographics

Alligo is a Distribution organization based in Sweden, with around 2319 employees and annual revenues of $938.0 million.

Alligo operates a diverse technology stack with applications such as OVHcloud, Microsoft 365 and Puzzel Customer Service, covering areas like Application Hosting and Computing Services, Collaboration and Customer Support.

Alligo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as OVHcloud, Microsoft and Puzzel.

Alligo recently adopted applications including Freshservice in 2024, Puzzel Customer Service in 2022 and OVHcloud in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Alligo’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Alligo’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Alligo technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.