Alligo Technographics
Alligo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alligo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2319 Alligo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alligo has purchased the following applications: Microsoft 365 for Collaboration in 2021, Puzzel Customer Service for Customer Support in 2022, Freshservice for IT Service Management in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alligo is running and its propensity to invest more and deepen its relationship with Microsoft , Puzzel , Cision or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alligo revenues, which have grown to $938.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alligo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alligo Tech Stack and Enterprise Applications
Alligo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021 Alligo implemented Microsoft 365 as its Collaboration platform. Public-facing site sources indicate Microsoft 365 is in use on their website, signaling a live deployment of Microsoft 365 components to support corporate communications and content delivery.
The implementation centers on core Microsoft 365 Collaboration capabilities, including Exchange Online for email, Microsoft Teams for real-time communication, SharePoint and OneDrive for document and content management, and Office desktop and web apps for productivity. Configuration work would typically include tenant provisioning, collaboration site structures, and role-based access templates aligned to distribution workflows.
Operational scope covers internal collaboration across corporate, sales, and distribution functions, with Microsoft 365 used to unify communications, document workflows, and knowledge sharing. Governance focus for a Collaboration implementation of this type generally includes cloud identity and access controls, external sharing policies, and information lifecycle management to control content across teams.
Alligo Microsoft 365 Collaboration supports business functions of internal communication, content collaboration, and document management for the Sweden-based distribution company. The presence of Microsoft 365 on Alligo’s public site establishes the platform as a core collaboration layer for the organization.
|
Alligo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Customer Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022 Alligo implemented Puzzel Customer Service to centralize Customer Support workflows and to provide a web-facing support channel. The deployment is focused on Customer Support and is instrumented directly on Alligo's public website to capture inbound customer inquiries from distribution customers.
The Puzzel Customer Service rollout implemented standard customer support capabilities, including an embedded web contact widget for customer engagement, an agent desktop to manage conversations and cases, routing and queue management for incoming requests, and configurable case management workflows to align with existing support processes. The application name Puzzel Customer Service is used throughout the agent interface and administrative console.
Integration scope is explicitly web channel integration with Alligo's site, delivering customer engagement capabilities from the website into the support environment. Operational coverage centers on Alligo's customer service organization supporting distribution business lines, with the platform acting as the primary web channel for customer inquiries.
Governance centered on centralized administration of routing rules, role-based agent access, and configurable service workflows to align support handling with company processes. The rollout approach emphasized configuration-driven setup and staged web activation to control change and maintain operational continuity while Puzzel Customer Service became the primary Customer Support tool for web-originated interactions.
|
 |
|
|
PR and Media Communication | CRM |
|
2021 | 2021 |
|
Alligo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshservice | IT Service Management | ITSM | n/a | 2024 | 2024 |
In 2024 Alligo deployed Freshservice for IT Service Management. Freshservice is provisioned as a cloud-hosted service and is surfaced on Alligo's website to provide a web-based service portal and ticket intake layer for users.
The implementation focuses on core IT Service Management capabilities, including incident management, service catalog, change management, and asset management with a configuration management emphasis consistent with CMDB practices. Freshservice is configured to support self-service ticket submission, automated ticket routing, SLA tracking, and workflow automation to standardize IT operations and service desk processes.
Operational coverage is centered on IT support and the central service desk for Alligo's Sweden operations, using the website-embedded Freshservice portal as the primary user interface for request intake. Integration details are limited in the source, therefore the narrative highlights web portal embedding and backend ticket orchestration as the visible architectural pattern.
Governance and rollout details are aligned to standard ITSM process adoption, with configuration-driven workflows and catalog governance to control request fulfillment and change approvals. The deployment positions Freshservice as Alligo's primary IT Service Management platform, with the Freshservice portal acting as the consolidated front end for service requests and incident reporting.
|
Alligo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Alligo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Alligo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alligo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alligo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Alligo Technographics
Alligo is a Distribution organization based in Sweden,
with around 2319 employees and annual revenues of $938.0 million.
Alligo operates a diverse technology stack with applications such as
Microsoft 365, Puzzel Customer Service and Freshservice,
covering areas like Collaboration, Customer Support and IT Service Management.
Alligo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Puzzel and Freshworks.
Alligo recently adopted applications including
Freshservice in 2024, Puzzel Customer Service in 2022 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alligo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alligo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alligo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.