Alligo Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alligo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2319 Alligo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alligo has purchased the following applications: OVHcloud for Application Hosting and Computing Services in 2021, Microsoft 365 for Collaboration in 2021, Puzzel Customer Service for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alligo is running and its propensity to invest more and deepen its relationship with OVHcloud , Microsoft , Puzzel or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alligo revenues, which have grown to $938.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alligo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| OVHcloud | Legacy | OVHcloud | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 | ||
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Puzzel | Legacy | Puzzel Customer Service | Customer Support | CRM | n/a | 2022 | 2022 | In 2022 Alligo implemented Puzzel Customer Service to centralize Customer Support workflows and to provide a web-facing support channel. The deployment is focused on Customer Support and is instrumented directly on Alligo's public website to capture inbound customer inquiries from distribution customers. The Puzzel Customer Service rollout implemented standard customer support capabilities, including an embedded web contact widget for customer engagement, an agent desktop to manage conversations and cases, routing and queue management for incoming requests, and configurable case management workflows to align with existing support processes. The application name Puzzel Customer Service is used throughout the agent interface and administrative console. Integration scope is explicitly web channel integration with Alligo's site, delivering customer engagement capabilities from the website into the support environment. Operational coverage centers on Alligo's customer service organization supporting distribution business lines, with the platform acting as the primary web channel for customer inquiries. Governance centered on centralized administration of routing rules, role-based agent access, and configurable service workflows to align support handling with company processes. The rollout approach emphasized configuration-driven setup and staged web activation to control change and maintain operational continuity while Puzzel Customer Service became the primary Customer Support tool for web-originated interactions. | |
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PR and Media Communication | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2024 | 2024 |
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