Bloomfield, 7003, NJ,
United States
Allport Cargo Services Technographics
Allport Cargo Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Allport Cargo Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Allport Cargo Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Allport Cargo Services has purchased the following applications: Infor Nexus for Supply Chain Management in 2016, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allport Cargo Services is running and its propensity to invest more and deepen its relationship with Infor , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allport Cargo Services revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allport Cargo Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Allport Cargo Services Tech Stack and Enterprise Applications
Allport Cargo Services SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Nexus | Supply Chain Management | SCM | n/a | 2016 | 2016 |
In 2016, Allport Cargo Services implemented Infor Nexus. Infor Nexus was adopted as a Supply Chain Management platform to support the company’s expansion in North America and to centralize logistics and freight forwarding workflows across its US operations.
The deployment used the cloud-native, multi-tenant GT Nexus network architecture to enable networked multi-party orchestration, order and shipment lifecycle management, and event visibility typical of modern Supply Chain Management solutions. Configuration work emphasized shipment orchestration, exception management, and partner collaboration capabilities, with role-based access controls to align operational and customer service responsibilities.
Rollout targeted logistics, forwarding, and supply chain teams across North America, and governance adjustments focused on standardized handoff procedures and exception escalation workflows. The program positioned Infor Nexus to fuel expansion in North America as stated by the company, prioritizing networked collaboration and end-to-end visibility for trading partner interactions.
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Allport Cargo Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Allport Cargo Services implemented Zendesk Service as their Customer Support application on their website. The deployment established a cloud hosted Zendesk Service instance to centralize inbound customer inquiries for the companys United States operations, positioning Zendesk Service as the primary Customer Support platform for the customer service team.
The implementation leverages standard Customer Support capabilities such as ticketing and web widget based intake on the public site, plus knowledge base and workflow automation commonly used to triage and route freight related support requests. Operational coverage is focused on customer service workflows, with configuration oriented around agent queues, ticket prioritization and SLA aligned routing, and web embedding to capture web initiated cases directly into Zendesk Service.
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IT Decision Makers and Key Stakeholders at Allport Cargo Services
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Apps Being Evaluated by Allport Cargo Services Executives
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