Markham, L3R 5P8, ON,
Canada
Allstate Insurance Company of Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Allstate Insurance Company of Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2900 Allstate Insurance Company of Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Allstate Insurance Company of Canada has purchased the following applications: SAP S/4 HANA for ERP Financial in 2020, Invoca Call Tracking for Call Tracking and Recording in 2022, SAP Business Planning and Consolidation for EPM in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Allstate Insurance Company of Canada is running and its propensity to invest more and deepen its relationship with SAP , Invoca , Optimizely or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Allstate Insurance Company of Canada revenues, which have grown to $2.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Allstate Insurance Company of Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2020 | 2020 |
In 2020 Allstate Insurance Company of Canada migrated from SAP ERP ECC 6.0 to SAP S/4 HANA as its core finance platform. The effort concentrated on the ERP Financial domain to consolidate finance, tax, billing and investment application landscapes into SAP S/4 HANA.
Implementation work emphasized core financial modules including general ledger, accounts payable, accounts receivable and controlling, alongside explicit transformation of investment applications and tax applications. The program also included modernization of Billing & Payment Applications to align billing workflows and payment reconciliation with S/4 HANA financial ledgers and enterprise master data.
Architecturally the migration comprised conversion of ECC data models and transactional flows into S/4 HANA data structures, with system conversion and data migration activities designed to preserve financial continuity. Integrations and interfacing were reconciled to the new SAP S/4 HANA runtime to support end to end finance processes while maintaining connections to external billing and payment services within the Canadian operating footprint.
Operational scope focused on the finance organization, covering tax, billing, payments and investment teams, with rollout and functional configuration governed by finance product management. A Product Manager for Finance was engaged from April 2020 onward delivering investment application transformation, tax application transformation, the SAP S/4 HANA migration and Billing & Payment Applications modernization.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2022 | 2022 |
In 2022, Allstate Insurance Company of Canada deployed Invoca Call Tracking on their website to instrument inbound phone lead capture from digital channels. Invoca Call Tracking is used as part of Call Tracking and Recording to attribute web sessions to phone conversions and to provide recorded call artifacts for downstream review.
The implementation centers on client side call tracking instrumentation and session level attribution, leveraging dynamic number insertion and call recording features typical of the Call Tracking and Recording category. Configuration emphasizes campaign and landing page level tracking, call tagging and metadata capture to support marketing attribution and contact center intake workflows.
Operational coverage is scoped to the corporate website and digital touch points where Invoca Call Tracking scripts are present, with marketing and contact center teams consuming the call detail and recording outputs. Data is surfaced through Invoca Call Tracking interfaces for operational monitoring, campaign analysis, and call handling validation without named system integrations disclosed in the source.
Governance and process changes focus on call tagging standards, access controls for recordings, and revisions to contact center quality assurance workflows to incorporate recorded calls as a verification artifact. The deployment positions Allstate Insurance Company of Canada to use Invoca Call Tracking for structured attribution, campaign optimization inputs, and operational oversight of inbound phone channels.
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Business Planning and Consolidation | EPM | EPM | n/a | 2020 | 2021 |
In 2020 Allstate Insurance Company of Canada implemented SAP Business Planning and Consolidation as the centralized EPM platform for IT financial planning, budgeting, and consolidation. The SAP Business Planning and Consolidation deployment established a single planning model to align IT financials with corporate finance processes and reporting.
Configuration work focused on plan loading and mapping, with IT budgets for three IT directors and a $15M annual budget modelled and loaded into SAP Business Planning and Consolidation. The implementation included a monthly headcount rolling forecast for global FTE, contractors and professional fees, cost center and legal entity coding controls, and authoring of dashboards, financial models and KPIs to highlight variances with commentary for management.
Integrations and operational coverage included mapping IT budget structures into Corporate Finance reporting and coordinated touchpoints with SAP ARIBA during procurement tool rollout. Operational scope centered on IT finance and portfolio stakeholders, supporting monthly ITSL presentation consolidation, IT spend forecasting and quarterly AGILE Release planning for visualizations of IT projects and tracking of budgets against actuals. A statement of work funding and renewal tracker was built to flag shortages and renewals to management in advance.
Governance changes formalized month end consolidation workflows, presentation of ongoing financials to business leaders, and the role of finance as a trusted advisor to IT project stakeholders. Process improvements delivered included automation of invoicing frequency from biweekly to monthly which reduced processing time by 50 percent, resolution of accounting issues during SAP ARIBA implementation, and establishment of reporting integrity within the EPM environment.
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2006 | 2007 |
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Sales Performance Management | SPM |
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2020 | 2020 |
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Sales Performance Management | SPM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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