Alorica Philippines
49-77 General Aguinaldo Ave, Cubao,
Quezon City, x,
Philippines
Quezon City, x,
Philippines
63 2 8667 8224
Professional Services
Alorica Philippines Technographics
Alorica Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alorica Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 38500 Alorica Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alorica Philippines has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2015, Oracle E-Business Suite HRMS for Core HR in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alorica Philippines is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , Symphony Talent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alorica Philippines revenues, which have grown to $1.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alorica Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alorica Philippines Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2015 | 2016 |
In 2015, Alorica Philippines implemented Oracle E-Business Suite R12 to consolidate core finance operations. The Oracle E-Business Suite deployment functioned as the company ERP Financial backbone, provisioning accounts payable, accounts receivable, and general ledger processing for Alorica Philippines Inc.
Configuration and functional rollout emphasized Finance modules, including standard ledger configuration, AP invoice processing workflows, AR billing and cash application constructs, and period closing controls. The implementation included targeted report modification and enhancements, with ongoing maintenance and customization of financial reports to support statutory and management reporting requirements.
Operational coverage centered on the Alorica Philippines finance organization, with support activities delivered from the Fort Bonifacio Taguig City site. Governance established a finance functional support model and report change control processes, and operational ownership included onshore senior Oracle ERP analysts who provided functional support for finance modules and executed report modification and enhancement work between Feb 2018 and Aug 2019.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | n/a | 2015 | 2016 |
In 2015, Alorica Philippines implemented Oracle E-Business Suite HRMS to centralize Core HR functions across its Philippines operations. The deployment served the Makati City HR organization and supported a global service footprint for approximately 38,500 employees across multiple international business groups.
The implementation focused on Oracle E-Business Suite HRMS modules including HRMS, Payroll, Benefits and Taleo Recruitment, with configuration workstreams for payroll processing, benefits eligibility and talent acquisition workflows. Development efforts included interface design, data migration and environment setups, and the project team led multiple implementations tailored to distinct international business groups.
Operational coverage combined development and support, with a team of developers and support personnel responsible for Oracle E-Business Suite R12 administration, patch remediation and ongoing issue resolution. Integrations emphasized interface design to synchronize recruitment data with Taleo and to migrate HR master data into the Oracle HRMS environment.
Governance and process workstreams prioritized identification of manual HR processes for automation, systematic defect and vulnerability remediation, and the establishment of configuration standards and support workflows for sustained operations. The delivery model emphasized repeatable setups and integration patterns to enable additional group-specific HRMS implementations.
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Onboarding | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2017 | 2017 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Alorica Philippines deployed Adobe Connect on its corporate website to provide browser-based web conferencing and webinar capability. Adobe Connect is used as an Audio Video and Web Conferencing solution to host externally facing webinars and internal virtual training, offering scheduled and on-demand meeting rooms, screen sharing, and session recording, and aligning Alorica Philippines Adobe Connect Audio Video and Web Conferencing with customer engagement and remote learning workflows.
Configuration centers on Adobe Connect functional modules including persistent meeting rooms, webinar staging, content pods for slides and video, polling and Q&A, and recording libraries for playback and compliance. Administration is handled through centralized account administration and host permissions to control scheduling, participant roles, and content publishing, and the implementation is embedded on Alorica's website to enable registration and entry flows from the public site while supporting digital operations and training functions.
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Collaboration | Collaboration |
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2015 | 2015 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2010 | 2011 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Alorica Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Alorica Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Alorica Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Alorica Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Alorica Philippines Technographics
Alorica Philippines is a Professional Services organization based in Philippines,
with around 38500 employees and annual revenues of $1.00 billion.
Alorica Philippines operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Adobe Connect,
covering areas like ERP Financial, Core HR and Audio Video and Web Conferencing.
Alorica Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Adobe Systems.
Alorica Philippines recently adopted applications including
Oracle Marketing Cloud (Eloqua) in 2022, Cloudflare CDN in 2022 and Akamai CDN in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Alorica Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Alorica Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Alorica Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.