Lyon, 69006,
France
Alteca Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alteca and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 154 Alteca employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alteca has purchased the following applications: Incotec myIncoservice CMMS for Computerized Maintenance Management (CMMS) in 2019, Microsoft 365 for Collaboration in 2020, Everwin CXM for CRM in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alteca is running and its propensity to invest more and deepen its relationship with Incotec Software , Microsoft , Harris or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alteca revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alteca intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Incotec Software | Legacy | Incotec myIncoservice CMMS | Computerized Maintenance Management (CMMS) | ERP Services and Operations | n/a | 2019 | 2021 |
In 2019, Alteca implemented Incotec myIncoservice CMMS to modernize its maintenance and after sales management, deploying a solution in the Computerized Maintenance Management (CMMS) category. The implementation for Alteca centered on field service and internal maintenance orchestration using Incotec myIncoservice CMMS as the core application.
The deployment included Incotec’s web ticketing platform, the planning module, and the SmartService mobile app for field technicians, configured to support ticket lifecycle management, technician dispatching, and on site execution. Configuration work aligned the planning module with operational scheduling and the web ticketing platform to capture intervention requests, enabling traceable service records and technician updates from SmartService.
The France rollout incorporated HR and billing integrations to improve planning accuracy, ticket traceability, and invoicing automation, connecting workforce availability with scheduling and linking completed interventions to billing processes. Operational scope covered maintenance and after sales teams, with integrations touching HR and finance systems to streamline resource allocation and revenue capture workflows.
Governance and rollout details emphasized operational traceability and invoicing alignment, with vendor published documentation on results; Incotec published a case study in June 2021 describing improvements in planning, ticket traceability, and invoicing automation. The program positioned Incotec myIncoservice CMMS as the centralized system of record for Alteca’s intervention management and billing handoff.
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Field Service Management | ERP Services and Operations |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harris | Legacy | Everwin CXM | CRM | CRM | n/a | 2017 | 2017 |
In 2017, Alteca implemented Everwin CXM in the CRM category to consolidate contacts and support sales and marketing activities. The Everwin CXM deployment was positioned to unify commercial data and provide a single contact repository for the company's professional services operations.
The Everwin CXM implementation focused on contact consolidation, sales activity tracking and marketing activity support, leveraging CRM capabilities such as opportunity management, activity logging and centralized customer records to enable commercial workflows. Configuration work centered on aligning contact data models and sales pipeline stages with Alteca's consulting and software services processes.
Operationally the Everwin CXM instance was integrated with Everwin SX ERP via an interface to synchronize commercial data with operational management across Alteca's French operations, enabling data flows between sales and project execution. Governance addressed consolidation of the contact repository and standardized sales and marketing workflows to ensure consistency between commercial teams and operational managers.
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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