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Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Michelin, an e2open customer evaluated Oracle Transportation Management

Alternative Airlines Data, Technology Stack, and Enterprise Applications
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Aircall Legacy Aircall VoiP PBX, VoiP and Phone Systems Collaboration n/a 2020 2020
In 2020 Alternative Airlines implemented Aircall VoiP to consolidate telephone and email contact channels as international travel demand collapsed, Apps Category: . The deployment began with Aircall adoption in January 2020 and provided a cloud VoIP softphone layer to sustain remote-first operations across the service desk during the pandemic. The implementation centered on softphone capabilities and contact center configuration including user-level softphones for booking agents, centralized address book provisioning, configurable opening hours, and inbound call handling with configurable welcome messaging. Managers gained visibility into call stats and queue behavior that had previously been unavailable with office-bound handsets, enabling faster operational adjustments without vendor intervention. Alternative Airlines used Aircall VoiP alongside existing email workflows and planned a purpose-built integration using Aircall Open API to link voice events to its booking system, creating a developer-driven sync between telephony metadata and reservation records. Operational coverage focused on customer service and booking teams, with supervisors and agents operating remotely, and the solution supported global voice interactions across the companys customer base. Governance shifted toward team-level telephony administration, reducing ticket-based vendor requests and enabling internal control over line settings and messages. Agents now work with headsets and an Aircall address book, supervisors monitor call metrics directly, and the company reports that issue resolution over the phone is 50% shorter than email, a claim cited by Operations leadership.
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Optimizely Legacy EpiServer CMS Web Content Management Content Management n/a 2014 2014
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Citrix Legacy Citrix Intelligent Traffic Management Content Delivery Network IaaS n/a 2015 2015
IT Decision Makers and Key Stakeholders at Alternative Airlines
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Alternative Airlines Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Alternative Airlines Technographics

Alternative Airlines is a Professional Services organization based in United Kingdom, with around 110 employees and annual revenues of $113.0 million.

Alternative Airlines operates a diverse technology stack with applications such as Aircall VoiP, EpiServer CMS and Citrix Intelligent Traffic Management, covering areas like PBX, VoiP and Phone Systems, Web Content Management and Content Delivery Network.

Alternative Airlines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Aircall, Optimizely and Citrix.

Alternative Airlines recently adopted applications including Aircall VoiP in 2020, Citrix Intelligent Traffic Management in 2015 and EpiServer CMS in 2014, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Alternative Airlines’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Alternative Airlines’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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