Surrey, RH6 9ST,
United Kingdom
Alternative Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Alternative Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 110 Alternative Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alternative Airlines has purchased the following applications: Aircall VoiP for PBX, VoiP and Phone Systems in 2020, EpiServer CMS for Web Content Management in 2014, Citrix Intelligent Traffic Management for Content Delivery Network in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alternative Airlines is running and its propensity to invest more and deepen its relationship with Aircall , Optimizely , Citrix or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alternative Airlines revenues, which have grown to $113.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alternative Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aircall | Legacy | Aircall VoiP | PBX, VoiP and Phone Systems | Collaboration | n/a | 2020 | 2020 |
In 2020 Alternative Airlines implemented Aircall VoiP to consolidate telephone and email contact channels as international travel demand collapsed, Apps Category: . The deployment began with Aircall adoption in January 2020 and provided a cloud VoIP softphone layer to sustain remote-first operations across the service desk during the pandemic.
The implementation centered on softphone capabilities and contact center configuration including user-level softphones for booking agents, centralized address book provisioning, configurable opening hours, and inbound call handling with configurable welcome messaging. Managers gained visibility into call stats and queue behavior that had previously been unavailable with office-bound handsets, enabling faster operational adjustments without vendor intervention.
Alternative Airlines used Aircall VoiP alongside existing email workflows and planned a purpose-built integration using Aircall Open API to link voice events to its booking system, creating a developer-driven sync between telephony metadata and reservation records. Operational coverage focused on customer service and booking teams, with supervisors and agents operating remotely, and the solution supported global voice interactions across the companys customer base.
Governance shifted toward team-level telephony administration, reducing ticket-based vendor requests and enabling internal control over line settings and messages. Agents now work with headsets and an Aircall address book, supervisors monitor call metrics directly, and the company reports that issue resolution over the phone is 50% shorter than email, a claim cited by Operations leadership.
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | EpiServer CMS | Web Content Management | Content Management | n/a | 2014 | 2014 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Citrix | Legacy | Citrix Intelligent Traffic Management | Content Delivery Network | IaaS | n/a | 2015 | 2015 |
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