List of Aircall VoiP Customers
Aircall
44W 28th Street,
New York, 10001, NY,
United States
New York, 10001, NY,
United States
1 888-240-6923
Professional Services
600
$121M
Since 2010, our global team of researchers has been studying Aircall VoiP customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Aircall VoiP for PBX, VoiP and Phone Systems from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Aircall VoiP for PBX, VoiP and Phone Systems include: Adyen, a Netherlands based Professional Services organisation with 4345 employees and revenues of $2.37 billion, SumUp, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $289.0 million, Factorial, a Spain based Professional Services organisation with 1500 employees and revenues of $275.0 million, Emplifi, a United States based Professional Services organisation with 800 employees and revenues of $170.0 million, Alternative Airlines, a United Kingdom based Professional Services organisation with 110 employees and revenues of $113.0 million and many others.
Contact us if you need a completed and verified list of companies using Aircall VoiP, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Aircall VoiP customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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12Build | Professional Services | 120 | $14M | Netherlands | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023, 12Build implemented Aircall VoiP, adopting a cloud VoIP phone system to centralize customer communications across its SaaS operations. The deployment targeted customer facing teams including sales, customer success and support across the Netherlands, Belgium, Germany and Denmark, aligning telephony with 12Build's multinational growth strategy.
Aircall VoiP was configured as a point solution within 12Build's existing tech stack, emphasizing dashboard driven number management, team line setup and the platform's user roles capability. Configuration focused on intuitive provisioning for remote employees and rapid assignment of foreign numbers, and a dedicated Aircall agent provided close support during the initial onboarding week to resolve configuration and usage questions.
Integrations were implemented with Pipedrive, Intercom, Planhat and Hubspot to surface call records and conversation notes into CRM and customer engagement workflows, enabling visibility of prior contacts and more coordinated cross functional follow up. The Aircall VoiP integration linked telephony events to sales and support processes so agents could consistently document conversations and avoid duplicated outreach across multiple channels.
Governance changes centered on role based access controls provided by Aircall's user roles feature, a capability that contributed to 12Build achieving ISO/IEC 27001 certification and further reduced risk in the management of employee rights. The implementation positioned Aircall VoiP as a scalable communications layer to support future formation of dedicated regional sales and customer success teams while preserving 12Build's existing tools and processes.
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Adyen | Professional Services | 4345 | $2.4B | Netherlands | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020, Adyen implemented Aircall VoiP, a VoIP application, to modernize its customer support telephony and support global customer conversations. The deployment was driven by a requirement to reduce phone-handling friction for the Operational Support team while maintaining 24/7 payments support and continuity for enterprise customers.
Aircall VoiP was provisioned as a cloud-based phone system with capabilities focused on international number provisioning, rapid user onboarding, configurable call structures, call recording, and embedded analytics. Configuration emphasized agent-level controls and admin self-service, enabling the support organization to add users and adjust routing rules without IT intervention, and to surface call metadata and agent notes alongside recordings for operational reviews.
The implementation included a native integration with Zendesk, ensuring every call is automatically logged to the correct customer profile with date/time stamps, agent notes, and links to full call recordings. Repeat caller history is surfaced at call start in Zendesk to provide contextualized support across Adyen sites, including Amsterdam and Singapore, enabling consistent consultation and handoffs across regional teams.
Governance centered on operational ownership by the Operational Support team, using Aircall analytics to identify call volume and topic trends and to inform future routing and assignment changes. The rollout prioritized near-zero downtime during cutover and preserved human-first support principles, and Adyen cited Aircall s responsiveness and startup-minded product collaboration as important for roadmap discussions and incremental workflow refinements such as geo-based routing and repeat-caller agent assignment.
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Alternative Airlines | Professional Services | 110 | $113M | United Kingdom | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
In 2020 Alternative Airlines implemented Aircall VoiP to consolidate telephone and email contact channels as international travel demand collapsed, Apps Category: . The deployment began with Aircall adoption in January 2020 and provided a cloud VoIP softphone layer to sustain remote-first operations across the service desk during the pandemic.
The implementation centered on softphone capabilities and contact center configuration including user-level softphones for booking agents, centralized address book provisioning, configurable opening hours, and inbound call handling with configurable welcome messaging. Managers gained visibility into call stats and queue behavior that had previously been unavailable with office-bound handsets, enabling faster operational adjustments without vendor intervention.
Alternative Airlines used Aircall VoiP alongside existing email workflows and planned a purpose-built integration using Aircall Open API to link voice events to its booking system, creating a developer-driven sync between telephony metadata and reservation records. Operational coverage focused on customer service and booking teams, with supervisors and agents operating remotely, and the solution supported global voice interactions across the companys customer base.
Governance shifted toward team-level telephony administration, reducing ticket-based vendor requests and enabling internal control over line settings and messages. Agents now work with headsets and an Aircall address book, supervisors monitor call metrics directly, and the company reports that issue resolution over the phone is 50% shorter than email, a claim cited by Operations leadership.
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CarOnSale | Automotive | 270 | $61M | Germany | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2023 | n/a |
In 2023 CarOnSale implemented Aircall VoiP as its cloud telephony solution in the PBX, VoiP and Phone Systems category. The deployment targeted the company’s pan-European B2B used-car marketplace operations, prioritizing sales and support teams to restore direct 1:1 phone reachability as a primary customer touchpoint for auctions, valuations, transaction processing, and transport coordination.
The Aircall VoiP implementation emphasized intelligent call routing, configurable voice menus, and KPI tracking capabilities including average call time, configured to surface contextual call information to agents. Aircall VoiP was used to centralize inbound and outbound voice workflows, standardize call handling across departments, and provide agents with screen-ready call context to support personalized, trust-based customer interactions.
Aircall VoiP was integrated with Salesforce to allow sales and support teams to access relevant customer and transaction data from any location during calls, enabling faster clarification of logistics after auctions. The architecture moved the company toward a cloud telephone model with scalable multi-country coverage to support its pan-European scope while reducing dependence on business cell phones.
Rollout was described internally as a seamless, early-stage shift toward a scalable cloud phone platform, with governance focused on aligning sales and support workflows to real-time call data in Salesforce. Management reports the investment is expected to pay off and that results to date have been more than worth it, supporting continued expansion of cloud telephony across the business functions that rely on rapid, personal customer contact.
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Emplifi | Professional Services | 800 | $170M | United States | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2022 | n/a |
In 2022, Emplifi implemented Aircall VoiP in the PBX, VoiP and Phone Systems category as its primary cloud telephony platform. Emplifi is a unified marketing platform serving enterprise brands and SMBs, and the move traces back to Socialbakers adoption of Aircall when Socialbakers faced dropped calls and manual logging while using Skype and a local VoIP provider.
Aircall VoiP was configured to deliver core telephony capabilities including automatic call logging, call recordings, call dispositions, custom call tags, and analytics dashboards. The deployment relied on Aircall’s self service provisioning so administrators could add users and local numbers instantly, and teams could place calls from the Aircall desktop and mobile apps.
The implementation integrated directly with Salesforce and Outreach, with calls and call metadata recorded automatically in Account and Contact records in Salesforce, and Aircall numbers usable inside Outreach for phone touch points. Emplifi’s BDR and sales teams operate primarily out of Outreach for engagement, while Salesforce serves as the CRM of record, making the Aircall VoiP integration central to multi channel sales workflows and pipeline visibility across New York, Singapore, and Prague offices.
Operational governance centered on admin visibility via Aircall’s live feed and reporting, and on using call tags to channel conversation data into Salesforce dashboards and reporting. Reported benefits in the source context include improved reliability that reduces the need for manual call tracking, consolidated visibility of call activity across systems, and simpler global scaling through local numbers and instant user provisioning.
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Professional Services | 1500 | $275M | Spain | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Professional Services | 70 | $8M | Netherlands | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2019 | n/a |
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Professional Services | 135 | $20M | Spain | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2019 | n/a |
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Non Profit | 20 | $2M | United Kingdom | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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Banking and Financial Services | 3000 | $289M | United Kingdom | Aircall | Aircall VoiP | PBX, VoiP and Phone Systems | 2020 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Aircall VoiP Coverage
Aircall VoiP is a PBX, VoiP and Phone Systems solution from Aircall.
Companies worldwide use Aircall VoiP, from small firms to large enterprises across 21+ industries.
Organizations such as Adyen, SumUp, Factorial, Emplifi and Alternative Airlines are recorded users of
Aircall VoiP for PBX, VoiP and Phone Systems.
Companies using Aircall VoiP are most concentrated in Professional Services and Banking and Financial Services, with adoption spanning over 21 industries.
Companies using Aircall VoiP are most concentrated in Netherlands, United Kingdom and Spain, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Aircall VoiP across Americas, EMEA, and APAC.
Companies using Aircall VoiP range from small businesses with 0-100 employees - 13.33%, to mid-sized firms with 101-1,000 employees - 66.67%, large organizations with 1,001-10,000 employees - 20%, and global enterprises with 10,000+ employees - 0%.
Customers of Aircall VoiP include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Aircall VoiP customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of PBX, VoiP and Phone Systems.