Monterrey, 64650,
Mexico
Alvatrix Global Services Technographics
Alvatrix Global Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Alvatrix Global Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 Alvatrix Global Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Alvatrix Global Services has purchased the following applications: Microsoft 365 for Collaboration in 2015, WooCommerce for eCommerce in 2019, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Alvatrix Global Services is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Alvatrix Global Services revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Alvatrix Global Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Alvatrix Global Services Tech Stack and Enterprise Applications
Alvatrix Global Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Alvatrix Global Services implemented Microsoft 365 as its Collaboration platform to support internal communications, email, and document collaboration across the 15 person professional services firm. The implementation is framed around Microsoft 365 as the primary Collaboration application for core business functions including project collaboration, client communications, and internal productivity.
The deployment follows a cloud tenant model with standard Microsoft 365 components in use, including Exchange Online for email, SharePoint Online for intranet and document libraries, OneDrive for Business for individual file sync, Microsoft Teams for chat and meetings, and Office applications for authoring. Configuration emphasis included tenant level user provisioning, mailbox and SharePoint site structure, Teams channel organization, and basic permission management aligned to small team workflows.
The company website indicates public facing references to Microsoft 365 usage, reflecting at least surface level integration between the Microsoft 365 tenant and the firm digital presence. Operational coverage is firmwide across service delivery and back office functions, with centralized tenant administration, role based account provisioning, and basic governance controls implemented to manage access and collaboration workflows.
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Collaboration | Collaboration |
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2022 | 2022 |
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Alvatrix Global Services eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WooCommerce | eCommerce | eCommerce | n/a | 2019 | 2019 |
In 2019, Alvatrix Global Services implemented WooCommerce on its public website. The deployment leverages the Automattic WooCommerce application as a WordPress storefront plugin integrated into the company web presence, providing catalog presentation, shopping cart and checkout capabilities to support online transactions.
Configuration follows standard WooCommerce functional modules, including product catalog management, cart and checkout workflows, order management and store settings for taxation and fulfillment. Operational ownership is concentrated in sales, marketing and a central site administrator, reflecting the 15 person professional services structure, and the implementation supports eCommerce business functions such as client procurement, online service bookings and digital delivery while governance and commerce configuration are managed through the site administration console.
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Alvatrix Global Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Alvatrix Global Services implemented Zendesk Service on its website. The 15-person Mexico-based professional services firm uses Zendesk Service to capture and track client inquiries submitted via web forms and an embedded support widget, establishing a Customer Support channel for client-facing request intake and case management.
Configuration focused on core Customer Support capabilities including ticketing, web support widget deployment, email capture, and a single shared agent queue sized for a small team. Operational scope covers client services and customer support functions across the company in Mexico, with workflows set for ticket lifecycle management, prioritization, and basic knowledge article publication, and governance implemented through role-based agent access and procedural routing to maintain consistent response handling.
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Alvatrix Global Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Alvatrix Global Services CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Alvatrix Global Services
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Apps Being Evaluated by Alvatrix Global Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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