Amadori
Via del Rio, 400,
Cesena, 47522,
Italy
Cesena, 47522,
Italy
39 05 434 3943
Consumer Packaged Goods
Amadori Technographics
Amadori Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amadori and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8978 Amadori employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amadori has purchased the following applications: Appian AI Process Platform for Generative AI Platforms in 2024, Zendesk Chat for Chatbots and Conversational AI in 2017, Appian BPM Suite for Process Mining in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amadori is running and its propensity to invest more and deepen its relationship with Appian , Zendesk , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amadori revenues, which have grown to $1.74 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amadori intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amadori Tech Stack and Enterprise Applications
Amadori AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appian | Legacy | Appian AI Process Platform | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, Amadori deployed the Appian AI Process Platform to centralize automation, accelerate application delivery and provide a unified low-code environment, Apps Category . The deployment targeted orchestration of end-to-end business processes across procurement, finance, sales and customer management, product and innovation, legal, IT and fleet management, marketing and packaging to simplify work and improve user experience for employees, partners and customers.
The Appian AI Process Platform implementation leverages core capabilities including business process management, robotic process automation, low-code development and Appian data fabric to deliver modern enterprise applications. Functional solutions explicitly implemented include a procure-to-pay application managing roughly 100,000 invoices annually with approximately 25 percent automation, a consolidated customer information and documentation application that cut credit request lead time from one week to 2.5 days, a product development collaboration workspace supporting more than 150 projects and 3,000 tasks in the first four months, digital contract and e-signature workflows for legal, asset management for over 2,500 IT devices and vehicles, and a packaging review and approval flow handling 1,600 graphic requests and 8,000 completed tasks in one year.
Integrations were built to connect the Appian AI Process Platform with Amadori’s heterogeneous ERP and CRM landscape, existing systems and document repositories, plus the many spreadsheets and custom applications that previously drove manual work. Operational coverage spans Amadori’s manufacturing and supply footprint including 17 product plants, 800 farms, 19 distribution centres and connected dealer networks that coordinate fleet maintenance requests, supporting approximately 9,000 employees and more than 20,000 customers across the value chain.
Governance emphasis centered on process monitoring, continuous improvement and cross‑entity collaboration to increase visibility into data across applications and speed application rollout through cloud-based deployment and lower upfront investment. Measured outcomes called out by the program include a reduction in IT management time for maintenance and order generation from two weeks to about three days, faster credit decisioning, and extensive automation of previously paper based processes, all realized while maintaining iterative, low-code driven delivery practices.
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Amadori AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Amadori implemented Zendesk Chat on its website to provide real-time conversational support. The deployment aligns with Chatbots and Conversational AI capabilities and was positioned to support Amadori's customer service and e-commerce business functions.
Zendesk Chat was embedded as the customer-facing web chat widget and configured to route sessions into the Zendesk Chat agent console, enabling live agent handling and presence-based routing. Configuration focused on chat routing rules, canned responses, and automated triggers for proactive messaging, consistent with chat application workflows. The implementation captured session transcripts and basic chat analytics to inform customer service handling and case creation.
Operational coverage centers on the corporate website in Italy, directing web-originated inquiries into the customer support organization via the Zendesk Chat interface. Rollout governance emphasized secure web embedding, agent console access controls, and scripted response playbooks to standardize handling of product and order inquiries. Ongoing administration concentrated on chat transcript management and escalation workflows to integrate chat activity into existing support processes.
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Amadori Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appian | Legacy | Appian BPM Suite | Process Mining | Analytics and BI | n/a | 2019 | 2019 |
In 2019, Amadori deployed Appian BPM Suite to address a fragmented technology landscape that produced siloed data and extensive manual processes across its supply chain operations. The Appian BPM Suite implementation was initiated to simplify and modernize work for supply chain stakeholders, with the initial production rollout focused on fleet management and maintenance workflows.
The implementation delivered a fleet management application built on Appian BPM Suite with process orchestration, workflow automation, and case management capabilities to standardize maintenance-to-order procedures. Amadori configured automated maintenance triggers and order generation workflows, replacing manual handoffs between teams and enabling repeatable process templates; the company reports a 466% reduction in lead time between maintenance and order generation, from roughly two weeks to about three days.
Following the fleet management success, Amadori expanded Appian BPM Suite to multiple additional applications across the organization, extending operational coverage within supply chain, logistics, and maintenance functions. Rollout proceeded as a staged program of application development and deployment, emphasizing reuse of process models and centralized orchestration of workflows to reduce manual steps and increase visibility for supply chain users.
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Amadori Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Amadori Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2011 | 2011 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Amadori CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2015 | 2015 |
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Amadori ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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Amadori PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2024 | 2024 |
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Master Data Management | PaaS |
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2024 | 2024 |
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Robotic Process Automation | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2023 | 2023 |
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Amadori IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Amadori CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Amadori
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amadori Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amadori IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amadori digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Amadori Technographics
Amadori is a Consumer Packaged Goods organization based in Italy,
with around 8978 employees and annual revenues of $1.74 billion.
Amadori operates a diverse technology stack with applications such as
Appian AI Process Platform, Zendesk Chat and Appian BPM Suite,
covering areas like Generative AI Platforms, Chatbots and Conversational AI and Process Mining.
Amadori has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Appian and Zendesk.
Amadori recently adopted applications including
Appian AI Process Platform in 2024, Aton NXI Sales in 2024 and Appian Low-Code in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amadori’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amadori’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amadori technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.