Aman Bank
Aman Bank Building, Gurji Road, Hay Al-Andalus,
Tripoli, x,
Libya
Tripoli, x,
Libya
218-21-3660600
Banking and Financial Services
Aman Bank Technographics
Aman Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Aman Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Aman Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Aman Bank has purchased the following applications: Oracle Flexcube for Core Banking in 2016, Oracle Content and Experience Cloud for Content Management, Digital Asset Management in 2018, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Aman Bank is running and its propensity to invest more and deepen its relationship with Oracle , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Aman Bank revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Aman Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Aman Bank Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | JMR Infotech | 2016 | 2016 |
In 2016, Aman Bank went live on Oracle Flexcube as its Core Banking platform. The Libya-based bank implemented Oracle Flexcube with integrator JMR Infotech executing the project, and deputy chairman Rui Cupertino said the new system should "deliver significant improvements" and described it as a "future-proof solution".
Oracle Flexcube was configured to provide canonical core banking capabilities including customer account management, deposits and savings processing, loan servicing, payments processing, general ledger controls, and product configuration and pricing, consistent with standard Core Banking functional workflows. Aman Bank implemented Oracle Flexcube to centralize account processing and transaction management in its Core Banking environment, aligning operational banking functions with the application’s transaction engine and product factory capabilities.
JMR Infotech led system configuration, testing, and go-live coordination with Aman Bank operational teams, covering retail and corporate banking operations, finance, and risk reporting processes. Public statements from bank leadership emphasize operational readiness and future resilience without disclosing quantified outcomes.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Content and Experience Cloud | Content Management, Digital Asset Management | Content Management | Caritor Solutions | 2018 | 2018 |
In 2018, Aman Bank implemented Oracle Content and Experience Cloud as a centralized document repository to enable secure online handling of account opening forms, letters of credit, and other client documentation. The implementation emphasized Content Management,Digital Asset Management capabilities to allow customers and staff to access, manage, and store client documents digitally while preserving security and confidentiality.
The deployment configured Oracle Content and Experience Cloud to support document workflows, digital forms, and controlled access for both customers and internal users, while the bank concurrently adopted Oracle CX Service for omnichannel contact-center operations. Functional capabilities included centralized storage and retrieval of client documents, web-based form servicing, and digital asset management to reduce dependence on physical branch visits and email for sensitive document exchange.
Integrations were executed across the Oracle stack and the bank’s on-premises technology, with Caritor Solutions conducting the integration of Oracle Service Cloud with Aman Bank’s core banking system and performing Arabic user experience customizations for contact-center workflows. Contact-center integrations included email, chat, and computer telephony integration tied into the bank’s core banking solution and over 100 knowledge bases, enabling 30 contact-center agents to access relevant customer and document data in-session.
Governance and operational changes included logging and tracking of each service request to enforce service-level agreements and centralized monitoring of contact-center operations. Caritor Solutions delivered the integration and customizations on the agreed timeline and scope, and the Oracle implementations supported business functions across contact-center operations, retail banking, and corporate banking, with reported outcomes including a 30 percent increase in response rates, zero open incidents against SLAs, reduced time to resolve queries, and lower operating costs as a result of process automation on the cloud platform.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Aman Bank implemented Hotjar on its public website to support Customer Experience and digital channel analytics. The deployment uses the Hotjar JavaScript tag to capture session recordings and heatmaps on customer facing pages, and it was instrumented as part of website analytics to inform UX and conversion analysis. Hotjar is used to collect behavioral analytics including session playback, heatmaps, funnels and on page feedback, enabling product, UX and marketing teams to analyze navigation flows and form interactions. Configuration included standard Hotjar features such as sampling controls and element masking to reduce capture of sensitive fields. The implementation is limited to the bank website and does not reference integrations with backend banking systems. Operational governance emphasizes web level instrumentation, consent gating and PII masking consistent with banking data handling expectations, with access and analysis scoped to digital, product and customer experience functions.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Aman Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Aman Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Aman Bank IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Aman Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Aman Bank Technographics
Aman Bank is a Banking and Financial Services organization based in Libya,
with around 150 employees and annual revenues of $35.0 million.
Aman Bank operates a diverse technology stack with applications such as
Oracle Flexcube, Oracle Content and Experience Cloud and Hotjar,
covering areas like Core Banking, Content Management, Digital Asset Management and Customer Experience.
Aman Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Contentsquare.
Aman Bank recently adopted applications including
Hotjar in 2020, Oracle Content and Experience Cloud in 2018 and Oracle CX Cloud in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Aman Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Aman Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Aman Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.