Amazon Canada Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Amazon Canada and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Amazon Canada employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amazon Canada has purchased the following applications: Amazon Pay for Payment Processing in 2020, UKG Workforce Central HR (ex Kronos Workforce HR) for Core HR in 2017, Amazon WebStore for eCommerce in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amazon Canada is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Stripe , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amazon Canada revenues, which have grown to $6.40 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amazon Canada intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Pay | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Amazon Canada implemented Amazon Pay to handle payments on its public retail site amazon.ca. Amazon Pay serves as the Payment Processing capability for ecommerce checkout, embedding into cart and checkout workflows to support consumer payment acceptance and merchant settlement functions across Canada.
Deployment uses Amazon Pay hosted checkout components and client-side payment widgets combined with server-to-server payment APIs to manage authorization and tokenization, reflecting common Payment Processing architecture patterns. The implementation is operated by ecommerce and payments teams, integrated with Amazon Web Services infrastructure for payment routing and data handling, and governed through payment authorization procedures, fraud screening controls, and PCI-aligned checkout workflows.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central HR (ex Kronos Workforce HR) | Core HR | HCM | n/a | 2017 | 2017 |
In 2017, Amazon Canada implemented UKG Workforce Central HR (ex Kronos Workforce HR) to establish a centralized Core HR system. The deployment targeted consolidation of employee master data and standard HRIS workflows for Amazon Canada's workforce of about 12,000 employees, centralizing data entry processes that had been distributed across the Kronos HRIS system, Excel files, and KNET.
The implementation configured Core HR functional modules including employee records, position and organizational management, and standard workforce administration workflows, and incorporated category-aligned support for time and attendance and absence tracking. Integrations were scoped to ingest batch and ongoing feeds from Excel-based sources and KNET while reconciling records from the Kronos HRIS system into UKG Workforce Central HR, creating a single authoritative HR dataset. Governance emphasized standardized data entry procedures, role-based access controls, and HR data stewardship to reduce fragmentation, with a phased consolidation approach across business units in Canada during rollout.
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Management | HCM |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon WebStore | eCommerce | eCommerce | n/a | 2011 | 2011 |
In 2011, Amazon Canada provisioned Amazon WebStore as its eCommerce storefront on https://www.amazon.ca/. The deployment uses Amazon WebStore as the customer-facing storefront and is hosted on Amazon Web Services infrastructure, aligning the application with AWS operational services and cloud provisioning. Amazon WebStore provides core eCommerce capabilities including product catalog management, shopping cart and checkout workflows, order capture, and storefront content management.
Operational governance is maintained by Amazon Canada ecommerce and merchandising teams who manage configuration, catalog updates, pricing, and promotional workflows through Amazon WebStore, while customer service and fulfillment functions consume order and shipment data from the storefront. The implementation scope is Canada focused, supporting retail merchandising, online sales, order management, and customer support channels on the amazon.ca site. The deployment emphasizes centralized storefront control and content-driven merchandising, with the hosting relationship to Amazon Web Services specified as the cloud vendor.
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Shipping Management | eCommerce |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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