Guayaquil, 90112,
Ecuador
Ambiensa Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Ambiensa and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Ambiensa employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ambiensa has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2022, SoftExpert ECM for Enterprise Content Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ambiensa is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ambiensa revenues, which have grown to $91.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ambiensa intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
|
|
|
|
|
Collaboration | Collaboration |
|
2023 | 2023 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SoftExpert Software | Legacy | SoftExpert ECM | Enterprise Content Management | Content Management | Grupo Ecuacopia Ecuador | 2023 | 2023 |
In 2023 Ambiensa implemented SoftExpert ECM from SoftExpert Software in an Enterprise Content Management deployment. The implementation was delivered by Grupo Ecuacopia Ecuador and was executed alongside a SoftExpert BPM deployment to establish a unified content and process environment.
SoftExpert ECM was configured to centralize corporate policies, warranty records and customer documentation, covering approximately 350 users across Treasury, Customer Service, HR and After Sales. Configuration emphasized a centralized content repository, indexed metadata and enterprise search, document capture and version control, and workflow automation for document approvals and lifecycle management.
The deployment was coordinated with the SoftExpert BPM solution to orchestrate approvals, escalations and exception handling, creating end to end content to process flows. Operational coverage focused on Ambiensa Ecuador functions supporting contract administration, claims processing and customer case documentation across the specified departments.
Governance workstreams centralized records governance and access controls, introducing standardized retention rules, approval workflows and role based access across the covered teams. According to the vendor case study the launch in 2023 improved KPI visibility and operational agility and delivered an estimated 70% increase in productivity.
|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Support | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2013 | 2013 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Domain Name System (DNS) | IaaS |
|
2022 | 2022 |
|
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||