Amdocs
625 Maryville Centre Drive Suite 200,
Saint Louis, 63141, MO,
United States
Saint Louis, 63141, MO,
United States
1 314-212-7000
Professional Services
Amdocs Technographics
Amdocs Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amdocs and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26969 Amdocs employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
Amdocs has purchased the following applications: Serrala FinanceSuite for AP Automation in 2016, SAP SuccessFactors Compensation for Compensation Management in 2016, MicroStrategy ONE Analytics for Analytics and BI in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amdocs is running and its propensity to invest more and deepen its relationship with Serrala , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amdocs revenues, which have grown to $4.53 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amdocs intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amdocs Tech Stack and Enterprise Applications
Amdocs ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite | AP Automation | ERP | n/a | 2016 | 2016 |
In 2016, Amdocs implemented Serrala FinanceSuite to centralize AP Automation across its global finance organization. The Serrala FinanceSuite deployment was executed as part of a full project life cycle under SAP Global FI consulting responsibility and targeted accounts payable and tax control workflows.
The implementation configured invoice processing and vendor invoice workflow capabilities, and it included development of an automated tax code determination engine applied to PO and Non PO invoices. The team implemented the Serrala FinanceSuite payment orchestration components alongside vendor invoice management capabilities to support VAT and other tax rules across jurisdictions.
Architecture and integrations were delivered as add-on integrations into SAP Global FI, connecting OpenText Vendor Invoice Management VIM and the Serrala Hanse Orga Global Payment Solution to SAP financial posting and payment execution. The technical design emphasized tight interfacing between OpenText VIM, Serrala FinanceSuite, and SAP accounting tables to preserve document flow and tax determination at invoice entry.
Operational scope covered global finance and accounts payable operations and tax compliance across 52 countries, with country localization managed closely by the SAP Global FI consulting team. Governance included centralized tax rule development and local country configuration management, the latter coordinated through the global implementation lead.
The implementation produced a state-of-the-art automated tax code determination for PO and Non PO invoices embedded in Serrala FinanceSuite, and the solution positioned finance, AP, and tax compliance functions to operate from an integrated AP Automation platform.
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2014 | 2014 |
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Expense Management | ERP |
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2015 | 2015 |
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Amdocs HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Compensation | Compensation Management | HCM | n/a | 2016 | 2016 |
In 2016, Amdocs implemented SAP SuccessFactors Compensation in the Compensation Management category to centralize compensation and variable pay processes. The project was scoped as an enterprise compensation orchestration effort using SAP SuccessFactors Compensation as the core application for merit and bonus workflows.
The implementation encompassed the SuccessFactors Compensation module and the Variable Pay module, configured to support Merit and Bonus global processes covering 60+ countries and to accommodate country specific compensation processes. Configuration work focused on global process templates, role based approval workflows, variable pay plan structures, and configuration paths for country specific statutory and policy variations.
A Solution Integration & Implementation Manager led the program, establishing program governance, global to local configuration handoffs, and cross functional coordination with HR compensation stakeholders. The deployment targeted compensation administration and variable pay business functions across markets, aligning Amdocs compensation operations with the SAP SuccessFactors Compensation application within the Compensation Management domain.
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Contingent Labor Management | HCM |
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2025 | 2025 |
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Core HR | HCM |
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2016 | 2017 |
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Learning and Development | HCM |
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2016 | 2016 |
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Payroll | HCM |
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2016 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2020 | 2020 |
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Amdocs Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MicroStrategy | Legacy | MicroStrategy ONE Analytics | Analytics and BI | Analytics and BI | n/a | 2013 | 2018 |
In 2013 Amdocs implemented MicroStrategy ONE Analytics as its Analytics and BI platform to consolidate enterprise reporting and dashboarding for its telecommunications services and delivery teams. The deployment of MicroStrategy ONE Analytics addressed Analytics and BI use cases across design, development and operational support functions within Amdocs, aligning with the companys work for customers such as AT&T, Vodafone, Telstra and Telefonica.
MicroStrategy ONE Analytics was configured to deliver core MicroStrategy 10x capabilities including MicroStrategy Reports and Datasets with advanced formatting, conditions, filters and prompts, MicroStrategy Document production, and Visual Insight Dashboards. The implementation included schema design activities, creation of facts, attributes and hierarchies, Intelligent Cube development and performance tuning, and use of MicroStrategy Developer and Architect tools to manage metadata and deliver analytical datasets.
Integrations were scoped to enterprise data platforms and application middleware, with DB connection configuration on MicroStrategy servers for Teradata, Aster, Big Data platforms, Hive and Oracle, and SQL development against Oracle and SQL Server. The technical stack also included support for web application containers such as JBoss, Tomcat and WebLogic, plus shell scripting for operational automation, and responsibility for technical resolution and troubleshooting of MicroStrategy server errors.
Governance workstreams emphasized metadata recovery and backup processes and implementation of security controls within MicroStrategy ONE Analytics, alongside structured enterprise migration cycles for MicroStrategy 10x projects. Operational ownership was centered on analytics engineering and platform teams responsible for schema object management, backup and restore procedures, security configuration and ongoing platform performance tuning.
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Amdocs Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Amdocs Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Amdocs CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Call Center | CRM |
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2012 | 2013 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Amdocs ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Amdocs TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Amdocs PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Amdocs IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Container Service | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Amdocs CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Amdocs
| First Name | Last Name | Title | Function | Department | Phone | |
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Data Warehouse and Business Intelligence Project Leader | Manager | Supply Chain | |
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Manager and Solution Architect of Data Science and Analytics | Manager | IT | |
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Software Development Manager | Manager | IT | |
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Americas Travel and Relocation Manager | Manager | Operations | |
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Director Procurement North America | Director | Procurement | |
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Director, Procurement | Director | Procurement | |
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Vice President Information Technology and Infrastructure, SI&O, Global Strategic Sourcing | VP | Procurement | |
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IT Director | Director | IT | |
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Finance Director | Director | Finance | |
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Senior Procurement Manager | Manager | Procurement | |
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Vice President IT | VP | IT | |
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Finance Director | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Sales Director, EMEA | Director | Sales | |
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Sales Director | Director | Sales | |
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Compensation and Benefits Expert | CXO | HR | |
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Country HR Partner | Manager | HR | |
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Talent Acquisition Partner - EMEA | Manager | HR | |
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EMEA Business Partner and Sourcing Manager | Manager | Procurement | |
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Europe IT Manager | Manager | IT | |
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HR Strategic Business Partner | Manager | HR | |
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EMEA Compensation & Benefits Manager (Regional Head of C&B) | Director | HR | |
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Head of HR- Amdocs Global Services group | Director | HR | |
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HR Director | Director | HR | |
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Corporate Director Of Human Resources - North and Latin Americas | Director | HR | |
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VP HR, global hr services & talent aquisition, head of HR of business units | VP | HR | |
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HR Business Lead - Innovation & Growth Unit | Manager | HR | |
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Head Of Human Resources | Director | HR | |
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HR Partner | Manager | HR | |
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IT Director | Director | IT | |
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IT Director - AWS, DW and Big Data | Director | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Software Developer | Manager | Marketing | |
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Salesforce Administrator & Business Analyst | Manager | Marketing | |
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Services Technology CTO | CXO | IT | |
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VP CTO, Head of Solution Architecture, US Operators Division | VP | IT | |
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Director of Data Science | Director | IT | |
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Chief Technologist, IT Infrastructure | CXO | IT | |
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Head of Regional People Services | Director | HR | |
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HR Director | Director | HR | |
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Payroll Manager | Manager | HR | |
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Apps Being Evaluated by Amdocs Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Amdocs IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Amdocs digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Amdocs Technographics
Amdocs is a Professional Services organization based in United States,
with around 26969 employees and annual revenues of $4.53 billion.
Amdocs operates a diverse technology stack with applications such as
Serrala FinanceSuite, SAP SuccessFactors Compensation and MicroStrategy ONE Analytics,
covering areas like AP Automation, Compensation Management and Analytics and BI.
Amdocs has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, SAP and MicroStrategy.
Amdocs recently adopted applications including
Papaya Contingent OS in 2025, Oracle Cloud Infrastructure in 2025 and 6sense Account Engagement Platform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amdocs’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amdocs’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amdocs technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.