American Addiction Centers
200 Powell Pl,
Brentwood, 37027, TN,
United States
Brentwood, 37027, TN,
United States
1 888-987-1784
Healthcare
American Addiction Centers Technographics
American Addiction Centers Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Addiction Centers and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2900 American Addiction Centers employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Addiction Centers has purchased the following applications: Equifax I-9 Anywhere for HR Compliance in 2015, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2014, Adobe Marketo Engage for Account Based Marketing, Sales Engagement in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Addiction Centers is running and its propensity to invest more and deepen its relationship with Equifax , LivePerson , Drift or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Addiction Centers revenues, which have grown to $420.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Addiction Centers intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Addiction Centers Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax I-9 Anywhere | HR Compliance | HCM | n/a | 2015 | 2015 |
In 2015 American Addiction Centers implemented Equifax I-9 Anywhere as a core component of its HR Compliance tooling to centralize employment eligibility verification across its behavioral health facilities. The deployment targeted a multi-site operating model that included over 10 locations nationwide and consolidated electronic I-9 processing for a workforce of approximately 2,900 employees, with facility-level HR ownership in Murrieta and San Diego supporting local rollout and adoption.
Equifax I-9 Anywhere was configured to handle electronic I-9 completion and remote document capture workflows typical of I-9 automation, and it was implemented alongside Equifax WOTC and The Work Number for use at all AAC locations as part of a coordinated vendor footprint. Functional scope aligned with hiring and onboarding processes, including new hire verification, integration into recruiter and HR workflows for background screening coordination, and maintenance of employment documentation for compliance audits.
Operational governance was organized through facility HR generalists partnering with the HR Director and executive leadership to enforce consistent policies, mandatory state and federal posting compliance, and CA specific training requirements. The implementation was exercised within broader HR operations that include full cycle recruitment, onboarding verification of certification and licensing, leave of absence administration, workers compensation case management, and HRIS data management in ADP, with HR processes and record handling structured to support employment eligibility and audit readiness.
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HR Compliance | HCM |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2014 | 2014 |
In 2014, American Addiction Centers deployed LivePerson Conversational Cloud on its public website to provide real-time digital engagement. The LivePerson Conversational Cloud delivers Chatbots and Conversational AI capabilities including automated messaging, session-based web chat, and managed bot to human agent handoffs. American Addiction Centers LivePerson Conversational Cloud Chatbots and Conversational AI supports digital patient and family engagement and inbound inquiry handling on the website, linking conversational interactions to intake initiation workflows.
The implementation centered on embedding the LivePerson web messaging widget and configuring conversational workflows, intent recognition, and escalation rules to route conversations from automated scripts to live agents. Configuration included standard conversational modules such as automated response scripts, session analytics, and messaging orchestration to preserve context across sessions. Operational scope was the public website, aligning business functions in digital patient engagement and intake operations, with governance focused on scripted conversational policies and escalation controls.
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Marketo Engage | Account Based Marketing, Sales Engagement | CRM | n/a | 2015 | 2015 |
In 2015, American Addiction Centers implemented Adobe Marketo Engage on their public website to support Account Based Marketing,Sales Engagement for marketing and admissions functions. Adobe Marketo Engage was deployed as the primary marketing automation platform to centralize web lead capture and campaign orchestration for online patient and referral engagement.
Configuration focused on web-based capabilities of Adobe Marketo Engage, including form and landing page deployment, behavioral tracking for site visitor profiling, segmented nurture programs, and automated email campaigns. Standard Account Based Marketing and Sales Engagement features were applied to create targeted audience segments, orchestrate multi-step nurture flows, and score engagement through behavioral signals captured on the website.
Operational coverage included marketing operations, demand generation, admissions outreach, and referral coordination teams, with Adobe Marketo Engage instrumented to support lead lifecycle orchestration and cross-channel engagement coordination. The implementation emphasized embedding Adobe Marketo Engage into the website layer so that visit behavior and form submissions fed segmentation and campaign triggers used by marketing and sales engagement processes.
Governance centered on marketing operations controls for campaign configuration, audience segmentation, and workflow approvals, together with consent and data handling practices appropriate for healthcare-facing outreach. The deployment positioned American Addiction Centers to use Adobe Marketo Engage as the central engine for Account Based Marketing,Sales Engagement activities tied to online patient acquisition and referral engagement.
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2014 | 2014 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at American Addiction Centers
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by American Addiction Centers Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Addiction Centers IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Addiction Centers digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Addiction Centers Technographics
American Addiction Centers is a Healthcare organization based in United States,
with around 2900 employees and annual revenues of $420.0 million.
American Addiction Centers operates a diverse technology stack with applications such as
Equifax I-9 Anywhere, LivePerson Conversational Cloud and Adobe Marketo Engage,
covering areas like HR Compliance, Chatbots and Conversational AI and Account Based Marketing, Sales Engagement.
American Addiction Centers has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Equifax, LivePerson and Adobe Systems.
American Addiction Centers recently adopted applications including
Heap Analytics in 2022, AB Tasty Instant Analytics in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Addiction Centers’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Addiction Centers’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Addiction Centers technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.