American Airlines Federal Credit Union
14050 Faa Blvd,
Fort Worth, 76155, TX,
United States
Fort Worth, 76155, TX,
United States
1 817-952-4100
Banking and Financial Services
American Airlines Federal Credit Union Technographics
American Airlines Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Airlines Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 420 American Airlines Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Airlines Federal Credit Union has purchased the following applications: SavvyMoney for Credit Union Management in 2014, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2013, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Airlines Federal Credit Union is running and its propensity to invest more and deepen its relationship with SavvyMoney , Q2 Software , MeridianLink or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Airlines Federal Credit Union revenues, which have grown to $75.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Airlines Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Airlines Federal Credit Union Tech Stack and Enterprise Applications
American Airlines Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SavvyMoney | Legacy | SavvyMoney | Credit Union Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, American Airlines Federal Credit Union embedded SavvyMoney's credit score and offers platform into its digital banking, launching the integration in November 2014. The SavvyMoney deployment targeted deposit growth and account openings within the credit union's finance and deposits channels in the United States, aligning with member acquisition and deposit marketing objectives.
SavvyMoney's credit scoring, personalized offers, and marketing orchestration capabilities were implemented to surface members' credit scores and targeted deposit product offers inside online banking workflows. As a Credit Union Management application, SavvyMoney was configured to present contextual offers for certificates and deposit accounts during member login and application flows, using personalization and decisioning features typical for this category.
The integration was embedded in digital banking channels and connected to deposit product lifecycles to drive account openings and certificate sales, operating across American Airlines Federal Credit Union's U.S. membership base. SavvyMoney's offer presentation was integrated into front end online banking experiences and back end offer management processes to enable streamlined promotion of specific deposit products.
The SavvyMoney integration influenced $42M in deposits and 1,500 certificate accounts, and SavvyMoney's offers and marketing functionality is inferred to have been used to promote these deposit products. This implementation demonstrates the use of Credit Union Management capabilities to convert credit score and offers signals into deposit marketing and account opening outcomes.
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Digital Banking | ERP Services and Operations |
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2018 | 2018 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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American Airlines Federal Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, American Airlines Federal Credit Union implemented LivePerson Conversational Cloud on its website, deploying a cloud-hosted conversational channel to support member interactions within the Chatbots and Conversational AI category. The implementation is centered on a web-embedded chat interface delivered by LivePerson Conversational Cloud, providing a persistent digital touchpoint on the credit union website for real-time member engagement in the United States.
LivePerson Conversational Cloud was configured to provide standard Chatbots and Conversational AI capabilities including real-time messaging, automated chatbot dialogs, session handoff to live agents, visitor routing, and conversational analytics. Configuration work emphasized conversation design, canned response libraries, escalation triggers, and dashboards for monitoring chat volumes and agent activity, aligned with typical chatbot operational modules.
Operational coverage is focused on the customer-facing website channel, routing digital inquiries to member service and contact center staff, and supporting automated self-service flows for common account and service questions. Integrations are limited to the web channel implementation as documented, with the platform operating as the conversational front end for member interactions rather than as an enterprise integration hub.
Governance and workflow adjustments were oriented around chat handling processes, agent escalation paths, and conversational content management to meet financial services compliance expectations. LivePerson Conversational Cloud is maintained as the credit unions primary on-site conversational channel, and the deployment emphasizes consistent conversation routing, agent supervision, and analytics-driven monitoring rather than backend system replacements.
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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American Airlines Federal Credit Union Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019 American Airlines Federal Credit Union implemented Cisco Webex Meetings for Audio Video and Web Conferencing, deploying Cisco Webex Meetings on their website to provide web based meeting access for members and employees. The deployment positioned Cisco Webex Meetings as the primary conferencing layer for member appointments and internal collaboration across the credit union in the United States.
The implementation included standard functional modules available in Cisco Webex Meetings such as meeting scheduling, real time audio and video, screen sharing, meeting recording, participant management, and host controls. Configuration work emphasized web embedding of join links and session templates to support public facing appointment pages and standardized internal meeting templates.
Integration touch points focused on the public website and internal meeting scheduling workflows, using web based join flows to bridge external member access with internal staff calendars and meeting operations. Operational coverage spanned member services and front line support teams, as well as internal collaboration for operations and human resources, aligning the Cisco Webex Meetings deployment with business functions that require synchronous communication.
Governance and rollout centered on administrative account provisioning, meeting policy configuration, recording retention settings, and user guidance for web based joins and hosting responsibilities. Training and documented usage policies were established to enforce meeting controls and consistent meeting practices for staff and member interactions using Cisco Webex Meetings.
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Collaboration | Collaboration |
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2015 | 2015 |
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American Airlines Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Intelligent Document Processing | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2019 | 2019 |
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American Airlines Federal Credit Union ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2021 | 2021 |
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American Airlines Federal Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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American Airlines Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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American Airlines Federal Credit Union CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at American Airlines Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President Technology | VP | IT | |
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VP, Payments & Digital Strategy | VP | IT | |
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VP Information Systems | VP | IT | |
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SVP Operations | VP | Operations | |
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President and CEO | CXO | Finance | |
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Compliance Officer | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by American Airlines Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Airlines Federal Credit Union IT executives and key decision makers. This section highlights American Airlines Federal Credit Union's latest recorded technology evaluations, including Fidelity Netbenefits for Benefits Administration on 2025-10-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Airlines Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-21 | American Airlines Federal Credit Union | Evaluated | Fidelity Investments | Fidelity Netbenefits | Benefits Administration | HCM |
FAQ - APPS RUN THE WORLD American Airlines Federal Credit Union Technographics
American Airlines Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 420 employees and annual revenues of $75.0 million.
American Airlines Federal Credit Union operates a diverse technology stack with applications such as
SavvyMoney, LivePerson Conversational Cloud and Cisco Webex Meetings,
covering areas like Credit Union Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
American Airlines Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SavvyMoney, LivePerson and Cisco Systems.
American Airlines Federal Credit Union recently adopted applications including
Glia AI Management in 2022, MeridianLink Consumer (ex LoansPQ) in 2021 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Airlines Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Airlines Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Airlines Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.