American Eagle Outfitters
American Eagle Outfitters Technographics
American Eagle Outfitters Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Eagle Outfitters and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 43000 American Eagle Outfitters employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Eagle Outfitters has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2019, Benefitfocus Benefitplace for Benefits Administration in 2020, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Eagle Outfitters is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Benefitfocus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Eagle Outfitters revenues, which have grown to $5.26 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Eagle Outfitters intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Eagle Outfitters Tech Stack and Enterprise Applications
American Eagle Outfitters ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Business Central | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 American Eagle Outfitters deployed Microsoft Dynamics 365 Business Central as an ERP Financial implementation focused on core financials and supply chain capabilities. The project integrated software and hardware components with targeted user interface periphery customizations to improve Cash Management and Investment Management workflows and banking interactions.
Configuration work centered on core financial modules, Microsoft Dynamics 365 Business Central GL, AR, AP, Purchasing, eProcurement, Inventory and OM, with marginal UI customization to create security based forms. The team created custom entities and attributes, customized workflows and plugins for automation, added JavaScript on form events and web resources, and authored end to end test cases for financial modules. Business process mapping was performed with AS IS and TO BE analysis, GAP analysis, use cases, activity diagrams and data flow diagrams to drive requirements and design.
Integrations were implemented with the ecommerce and enterprise stack explicitly referenced in project artifacts, including WebSphere commerce platform for ecommerce activity, IBM mainframe and DB2 for backend data feeds, Oracle components and Informatics for data interchange, plus middleware interfaces to Blue messenger CCA. The implementation included data capture, mapping, import routines, auditing, and creation of interfaces to synchronize inventory, order management and financial transactions across distribution centres and stores.
Project governance used Agile Scrum with JAD sessions for requirements gathering, HP ALM, TFS and JIRA for test and defect tracking, and documentation of functional design including source to target mappings, business rules, system validation rules and UI requirements. A pilot study and presentation to Senior IT and business managers supported program buy in. The engagement explicitly targeted operational improvements, optimizing supply chain and logistics planning to reduce distribution centre errors and enhance product availability at stores, while aligning finance, sales and marketing processes to increase system utilization.
|
 |
|
|
Expense Management | ERP |
|
2015 | 2015 |
|
American Eagle Outfitters HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Benefitfocus | Legacy | Benefitfocus Benefitplace | Benefits Administration | HCM | n/a | 2020 | 2020 |
In 2020 American Eagle Outfitters implemented Benefitfocus Benefitplace in the Benefits Administration category. The deployment aimed to consolidate manual benefits processes into a unified benefits shopping and administration platform to improve enrollment decision support for approximately 43,000 associates.
Benefitfocus Benefitplace was configured with the Health Insights module and the Benefit Catalog. Health Insights ingested the last 12 months of medical and prescription drug claims to surface personalized transparency for associates, while the Benefit Catalog delivered structured plan offerings and a familiar shopping experience to clarify benefit choices. Implemented functional capabilities included benefits shopping, plan comparison, and decision support workflows typical of Benefits Administration platforms.
Operational scope focused on HR benefits administration and employee enrollment workflows, with governance emphasizing enrollment education and benefits communication to support informed selection. According to vendor case notes, American Eagle associates shifted to more appropriate plans after using these Benefitplace capabilities, with a reported 28 percent increase in HDHP adoption in 2017.
|
|
|
|
|
Core HR | HCM |
|
2016 | 2016 |
|
|
|
|
|
Recruiting Chatbot | HCM |
|
2019 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2016 | 2016 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2015 | 2016 |
|
|
|
|
|
Workforce Management | HCM |
|
2012 | 2012 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2012 | 2012 |
|
American Eagle Outfitters ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 American Eagle Outfitters implemented Salesforce Field Service (ex ClickSoftware) to address Field Service Management needs across its retail operations. The deployment emphasized core Field Service Management capabilities including scheduling and dispatch, work order management, mobile technician enablement, and parts and inventory handling, with Salesforce Field Service (ex ClickSoftware) serving as the orchestration layer. Salesforce Field Service Lightning training and experience were documented as part of the program to upskill dispatch staff and store operations personnel.
Architecturally the implementation followed a cloud first service orchestration model with a dispatcher console and mobile technician applications, configured to support retail store service tasks and on site field operations. Functional configuration included work order templates, skill and territory based scheduling, appointment booking, inventory line items, and offline capable mobile workflows, aligned to common Field Service Management operational terminology. Governance focused on role based access controls and a training led rollout model for operational teams, with implementation signals surfaced through candidate resumes and internal enablement documentation.
|
|
|
|
|
Point Of Sale | ERP Services and Operations |
|
2013 | 2013 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2014 | 2014 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2014 | 2014 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2014 | 2014 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2013 | 2013 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2014 | 2014 |
|
American Eagle Outfitters AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
American Eagle Outfitters Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2014 | 2018 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2014 | 2018 |
|
American Eagle Outfitters Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
American Eagle Outfitters eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce | eCommerce |
|
2015 | 2015 |
|
|
|
|
|
eCommerce | eCommerce |
|
2022 | 2022 |
|
|
|
|
|
Shipping Management | eCommerce |
|
2020 | 2020 |
|
American Eagle Outfitters SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Allocation and Replenishment | SCM |
|
2014 | 2014 |
|
|
|
|
|
Global Trade Management | SCM |
|
2010 | 2010 |
|
|
|
|
|
Inventory Management | SCM |
|
2013 | 2013 |
|
|
|
|
|
Supply Chain Management | SCM |
|
2020 | 2020 |
|
American Eagle Outfitters CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2014 | 2014 |
|
|
|
|
|
Customer Engagement | CRM |
|
2024 | 2024 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2024 | 2025 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2010 | 2010 |
|
American Eagle Outfitters ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2019 | 2019 |
|
American Eagle Outfitters PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Product Lifecycle Management | PLM and Engineering |
|
2021 | 2021 |
|
American Eagle Outfitters Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2011 | 2011 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2011 | 2011 |
|
American Eagle Outfitters SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2021 | 2021 |
|
American Eagle Outfitters PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Data Replication | PaaS |
|
2022 | 2022 |
|
|
|
|
|
Data Replication, Data Migration | PaaS |
|
2021 | 2022 |
|
American Eagle Outfitters IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at American Eagle Outfitters
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by American Eagle Outfitters Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Eagle Outfitters IT executives and key decision makers. This section highlights American Eagle Outfitters's latest recorded technology evaluations, including Broadleaf Commerce for eCommerce on 2025-09-16, CGS BlueCherry Next PLM for Product Lifecycle Management on 2024-12-24, and CGS BlueCherry ERP for Retail Management on 2024-12-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Eagle Outfitters digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD American Eagle Outfitters Technographics
American Eagle Outfitters is a Retail organization based in United States,
with around 43000 employees and annual revenues of $5.26 billion.
American Eagle Outfitters operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, Benefitfocus Benefitplace and Salesforce Field Service (ex ClickSoftware),
covering areas like ERP Financial, Benefits Administration and Field Service Management.
American Eagle Outfitters has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Benefitfocus and Salesforce.
American Eagle Outfitters recently adopted applications including
NextBee Engage in 2024, Oracle CrowdTwist Loyalty and Engagement in 2024 and Jumpmind Commerce in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Eagle Outfitters’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Eagle Outfitters’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Eagle Outfitters technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.