American Express Global Business Travel
666 3rd Avenue 4th Floor,
New York, 10017, NY,
United States
New York, 10017, NY,
United States
1 646-344-1290
Professional Services
American Express Global Business Travel Technographics
American Express Global Business Travel Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Express Global Business Travel and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 18000 American Express Global Business Travel employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Express Global Business Travel has purchased the following applications: Coupa Invoice for AP Automation in 2015, Sterling Background Check for BackGround Screening in 2015, SAP Concur Travel for Travel Management in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Express Global Business Travel is running and its propensity to invest more and deepen its relationship with Coupa Software , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Express Global Business Travel revenues, which have grown to $2.73 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express Global Business Travel intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Express Global Business Travel Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Coupa Software | Legacy | Coupa Invoice | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, American Express Global Business Travel implemented Coupa Invoice as part of a broader Coupa deployment targeting AP Automation and enterprise spend visibility. The rollout encompassed Coupa’s procurement, invoicing, expenses, and sourcing applications to create a unified cloud-based spend and travel expense management platform across the organization.
The implementation configured Coupa Invoice to enable electronic invoicing and touchless invoice processing, while Coupa’s procurement module provided a single employee-facing requisition channel to drive policy compliance and faster adoption. Coupa Expenses was deployed with mobile-enabled reporting and approval workflows to streamline travel and employee expense submission, and Coupa Sourcing introduced collaborative bidding and market-price discovery capabilities.
Coupa was integrated into Oracle Financials and NetSuite as part of GBT’s cloud-based business productivity solution, providing system-to-system flows for supplier onboarding, invoice posting, and financial reconciliation. The architecture centralized invoice and expense data in Coupa, while pushing validated AP transactions and general ledger mappings into Oracle Financials and NetSuite to preserve financial accounting continuity.
Governance changes emphasized centralized spend visibility and process controls, with procurement policies and expense approval workflows enforced through the Coupa suite. Reported outcomes included improved visibility into overall spend, better management of travel expenses, increased e-invoicing adoption and AP efficiency, and enhanced ability to manage cash and working capital through automated invoice processing.
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ERP Financial | ERP Financial Management |
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2017 | 2017 |
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Expense Management | ERP Financial Management |
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2014 | 2014 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2015 | 2015 |
In 2015 American Express Global Business Travel implemented Sterling Background Check as its BackGround Screening application to standardize candidate screening across global talent processes. The Sterling Background Check deployment was integrated with Workday HCM Recruitment and Onboarding modules and linked to candidate assessment and job board systems Logiserve and Broadbean to create an end to end recruitment and onboarding flow.
The implementation established a centralized global background screening platform that included an electronic I 9 process and a remote access notary network to support virtual workers. Sterling Background Check was configured to support standard background screening workflows typical of the BackGround Screening category, including identity verification and criminal, employment and education checks as part of pre hire validation and onboarding gating.
Operational architecture connected the Sterling Background Check platform to the core HCM instance to enable case initiation from recruitment workflows and status updates back into Workday recruitment and onboarding records. Integrations named in the program included Logiserve for candidate assessments and Broadbean as a job board aggregator, reflecting a systems approach that linked sourcing, assessment, screening and onboarding systems.
Governance and process work accompanied the technical build, with global background, recruitment and contingent labor policies created, vendor oversight and contract negotiations executed, and RFPs conducted to establish supplier relationships. The program was managed as part of broader Talent Solutions work that aligned recruiting operations, onboarding, contingent workforce management and people analytics to standardized screening policy and vendor management practices.
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Core HR | HCM |
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2015 | 2015 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Video Interviewing | HCM |
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2022 | 2022 |
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Video Interviewing | HCM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2014 | 2014 |
In 2014, American Express Global Business Travel implemented SAP Concur Travel. The deployment targeted Travel Management capabilities to support the corporate Travel & Meeting Management function across the organization, covering program administration for a global employer with approximately 18,000 employees.
The implementation included SAP Concur Travel as the primary booking system and workstreams to integrate Concur Expense as the expense management complement. Configuration work focused on booking workflows, travel policy enforcement, and payment workflows, while project management responsibilities encompassed the Concur Expense tool and operational support for day to day travel processes.
Explicit integrations and program elements included an HR feed to support traveler data synchronization, rollout of a new corporate credit card agreement and payment solutions, and program level activities such as negotiating and managing a Global Hotel Program. Operational coverage emphasized the Travel & Meeting Management team, communications for program adoption, and ongoing support for booking and payment touchpoints.
Governance activities centered on change management within Travel & Meeting Management, process redesign to improve travel and meeting workflows, and formalized operational ownership for post rollout support. The program was managed with dedicated project management for the Concur deployment and with continuous efforts to improve and create better Travel & Meeting processes.
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Travel Management | ERP Services and Operations |
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2022 | 2022 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2012 | 2012 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2015 | 2015 |
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Sourcing | Procurement |
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2015 | 2015 |
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Supplier Relationship Management | Procurement |
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2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2016 | 2016 |
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Treasury Management | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2016 | 2016 |
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Apps Development | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at American Express Global Business Travel
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by American Express Global Business Travel Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Express Global Business Travel IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Express Global Business Travel digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Express Global Business Travel Technographics
American Express Global Business Travel is a Professional Services organization based in United States,
with around 18000 employees and annual revenues of $2.73 billion.
American Express Global Business Travel operates a diverse technology stack with applications such as
Coupa Invoice, Sterling Background Check and SAP Concur Travel,
covering areas like AP Automation, BackGround Screening and Travel Management.
American Express Global Business Travel has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Coupa Software, Sterling Talent Solutions and SAP.
American Express Global Business Travel recently adopted applications including
FIS Treasury and Risk Manager - Integrity Edition in 2023, HireVue Modern Hire Video Interviewing in 2022 and Hirevue Video Interviewing in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Express Global Business Travel’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Express Global Business Travel’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Express Global Business Travel technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.