Bengaluru, 560047,
India
American Express India Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by American Express India and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 American Express India employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Express India has purchased the following applications: Azentio Amlock (formerly 3i Infotech AMLOCK) for AML, Fraud and Compliance in 2020, AT&T Personal Cloud for Application Hosting and Computing Services in 2012, New Relic APM for Application Performance Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Express India is running and its propensity to invest more and deepen its relationship with Azentio , LexisNexis , AT&T or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Express India revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Express India intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Azentio | Legacy | Azentio Amlock (formerly 3i Infotech AMLOCK) | AML, Fraud and Compliance | TRM | n/a | 2020 | 2020 | In 2020 American Express India deployed Azentio Amlock (formerly 3i Infotech AMLOCK) as its primary AML, Fraud and Compliance application to centralize onboarding, screening and ongoing KYC and KYB operations. The implementation positioned Azentio Amlock to support account opening workflows and continuous monitoring across the organization in Gurgaon, with a focus on account lifecycle tasks such as annual financial reviews, reactivation reviews and closed account reviews. Azentio Amlock was configured to deliver standard AML, Fraud and Compliance capabilities including customer due diligence CDD, enhanced due diligence EDD for high risk applications, sanctions and PEP screening, case management for alert triage, and transaction and fraud monitoring. The deployment included workflow automation for screening alerts and documented clearance processes for Bridger hits, along with structured quality review checkpoints to surface risk factors and red flags. The platform was used alongside third party screening and research tools identified in operational tooling, including LexisNexis, Bridger, Worldcheck, KYCsphere and Safewatch, and it was used in conjunction with Salesforce for case intake and with Excel and Google for reporting and analyst workpapers. These integrations supported screening data feeds, analyst investigation workflows and remediation tasks performed by the compliance and onboarding teams. Governance for the Azentio Amlock deployment emphasized adherence to the sanctions manual and internal policies in force, timely clearance of hits and escalation of process roadblocks for resolution. Operational ownership rested with compliance and financial analyst teams who executed KYC and KYB reviews, sanctions investigations, remediation and periodic quality assurance reviews within the Azentio Amlock environment. | |
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AML, Fraud and Compliance | TRM |
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2018 | 2018 |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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Treasury Management | TRM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| AT&T | Legacy | AT&T Personal Cloud | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 | ||
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2016 | 2016 | ||
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Application Performance Management | ITSM |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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