American Friends Service Committee
1501 Cherry Street,
Philadelphia, 19102, PA,
United States
Philadelphia, 19102, PA,
United States
1 215-241-7000
Non Profit
American Friends Service Committee Technographics
American Friends Service Committee Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American Friends Service Committee and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 American Friends Service Committee employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Friends Service Committee has purchased the following applications: Equifax LawLogix Edge for Case Management in 2015, Zoom for Audio Video and Web Conferencing in 2021, Zendesk Service for Customer Support in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Friends Service Committee is running and its propensity to invest more and deepen its relationship with Equifax , Zoom Video Communications , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Friends Service Committee revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Friends Service Committee intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Friends Service Committee Tech Stack and Enterprise Applications
American Friends Service Committee ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Equifax | Legacy | Equifax LawLogix Edge | Case Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, American Friends Service Committee implemented Equifax LawLogix Edge for Case Management. The deployment focused on managing caseloads and maintaining client files in good order for the Immigrant Rights Program, including photocopying applications, letters, supporting documentation, and follow up work.
Equifax LawLogix Edge was configured to centralize client and case information, using standard case intake records, client profiles, document management, task tracking, and calendaring to support routine workflows. Configuration emphasized document capture and indexing for paper based materials, template driven correspondence, and task lists to coordinate follow up and case milestones.
Operational coverage centered on program level caseworkers and administrative staff who maintain client and case information in LawLogix or other case management systems, providing a single authoritative case record for intake, legal, and support functions. Governance was organized around standardized file maintenance procedures, role based access controls, and process changes for photocopying, documentation retention, and follow up workflows to keep client files in good order.
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American Friends Service Committee Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, American Friends Service Committee implemented Zoom, deploying Zoom on their website to provide web-based meeting and event access. The deployment establishes Zoom as the organization Audio Video and Web Conferencing solution for public-facing and internal convenings.
The implementation uses core Audio Video and Web Conferencing capabilities, including interactive meetings, webinar-style public sessions, screen sharing, and cloud recording to support virtual program delivery. Zoom is embedded on AFSC web pages to surface join links and registration flows for public events and online sessions.
Operational coverage includes communications, program delivery, and external engagement teams across the United States, aligned with the organization size of 450 employees. The configuration supports organization-wide virtual convenings, donor briefings, and public program access via web-embedded meeting endpoints.
Integration scope is centered on website embedding of Zoom meeting and webinar access, enabling public join and registration workflows directly from afsc.org. Account administration and meeting scheduling are managed in conjunction with the web embed to centralize public event delivery through Zoom.
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Collaboration | Collaboration |
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2015 | 2015 |
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American Friends Service Committee CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2017 | 2017 |
In 2017, American Friends Service Committee implemented Zendesk Service for Customer Support. The organization uses Zendesk Service on their website to capture constituent inquiries and route requests into a centralized ticketing workflow that supports constituent services and public engagement functions.
Configuration emphasized the core Zendesk Service ticketing engine along with embedded web widgets and on-site contact forms to create cases directly from the AFSC website. Administrators applied common Customer Support capabilities such as configurable views, macros, triggers for automated routing, and a public help center for self-service content to standardize intake and first response workflows.
The deployment follows a cloud-hosted SaaS architecture with centralized administration and agent accounts, enabling a single pane of visibility for support queues. Operational coverage centers on constituent services and communications teams within the United States, with role-based access and tiered triage workflows to assign and escalate tickets to appropriate program teams.
Governance focused on establishing admin ownership, ticket lifecycle policies, and standardized response templates to ensure consistent handling of inquiries. Zendesk Service is the primary Customer Support application for AFSC web-based case intake and ongoing issue tracking.
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Donor and Fundraising Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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American Friends Service Committee ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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American Friends Service Committee IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at American Friends Service Committee
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Human Resources | Director | HR | |
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Human Resources Manager | Manager | HR | |
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General Secretary | Manager | Finance | |
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Deputy General Secretary | Manager | Finance | |
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Apps Being Evaluated by American Friends Service Committee Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American Friends Service Committee IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American Friends Service Committee digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American Friends Service Committee Technographics
American Friends Service Committee is a Non Profit organization based in United States,
with around 450 employees and annual revenues of $37.0 million.
American Friends Service Committee operates a diverse technology stack with applications such as
Equifax LawLogix Edge, Zoom and Zendesk Service,
covering areas like Case Management, Audio Video and Web Conferencing and Customer Support.
American Friends Service Committee has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Equifax, Zoom Video Communications and Zendesk.
American Friends Service Committee recently adopted applications including
Zoom in 2021, Fastly in 2021 and Oracle Moat in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American Friends Service Committee’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American Friends Service Committee’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American Friends Service Committee technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.