American IT Solutions
420 Center St,
Wallingford, 6492, CT,
United States
Wallingford, 6492, CT,
United States
1 203-269-1900
Professional Services
American IT Solutions Technographics
American IT Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by American IT Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112 American IT Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American IT Solutions has purchased the following applications: Tidio Live Chat for Chatbots and Conversational AI in 2020, Fujitsu Interstage for Process Mining in 2008, Wix.com for Web Content Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American IT Solutions is running and its propensity to invest more and deepen its relationship with Tidio , Fujitsu , Wix.com or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American IT Solutions revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American IT Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American IT Solutions Tech Stack and Enterprise Applications
American IT Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tidio | Legacy | Tidio Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, American IT Solutions implemented Tidio Live Chat. The Tidio Live Chat deployment is embedded on the corporate website using the vendor's cloud-hosted widget and a client-side JavaScript snippet, delivering real-time chat and automated conversational flows aligned with the Chatbots and Conversational AI category. The implementation is focused on external customer engagement through the website, providing a public-facing channel for inbound inquiries.
Configuration emphasized the live chat widget and chatbot workflow capabilities for lead capture and basic customer support, using conversation templates and trigger-based automation to escalate to human agents when needed. Operational ownership is assigned to web and support teams, with the solution instrumented in website interaction flows to support sales and customer support business functions, and Tidio Live Chat serving as the primary web-based conversational interface.
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American IT Solutions Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fujitsu | Legacy | Fujitsu Interstage | Process Mining | Analytics and BI | n/a | 2008 | 2008 |
In 2008 American IT Solutions implemented Fujitsu Interstage for Process Mining to develop and publish automated workflows supporting employee self-service ordering and back-end orchestration. The deployment centered on the Fujitsu Interstage Business Process Manager and a custom web interface used by Web Form Designer and Automation Business Process Developer roles to create and test dynamic company web forms and workflows.
The implementation included configuration of the web form designer and complex workflow orchestration within Fujitsu Interstage Business Process Manager, using automation to reduce manual steps in order processing. Developers leveraged SQL queries and web services to surface data from other company systems and to invoke backend processes, while the environment supported ongoing feature development and testing cycles.
Integrations were explicitly executed with Active Directory for account and membership management, and with internal systems through web services and database queries to populate and validate form data. Operational coverage extended to global work groups, with international troubleshooting and support for live order process instances, problem tickets, work orders, and outage handling.
Governance incorporated role based authorizations, managed user records and system accounts through a custom interface, and formal SLA driven customer support workflows to handle exceptions. The implementation emphasized automation of access provisioning and deprovisioning during testing, and coordinated cross functional planning with various groups to align forms and process logic with business functions.
The deployment processed more than 600,000 order requests yearly and explicitly aimed to minimize human intervention and decrease SLAs in order handling. Operational outcomes described include published back-end workflows supporting custom web forms and sustained international support for live process instances.
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American IT Solutions Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wix.com | Legacy | Wix.com | Web Content Management | Content Management | n/a | 2020 | 2020 |
In 2020, American IT Solutions implemented Wix.com as its Web Content Management platform for its public website. Wix.com is used on their website to provide template-driven site hosting, visual content authoring, responsive design templates, a media library, publishing workflows, and SEO configuration tools. The deployment supports marketing and client engagement functions for American IT Solutions and serves as the primary customer-facing content platform.
The implementation aligns with a SaaS Web Content Management architecture hosted by Wix.com, with content managed through the platform's visual editor and template system. Operational governance is exercised through role-based editor accounts and in-platform publishing controls, enabling standard content review and publishing workflows. The configuration focuses on site content management, design templates, and SEO settings rather than integrated backend enterprise systems.
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American IT Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at American IT Solutions
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by American IT Solutions Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from American IT Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the American IT Solutions digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD American IT Solutions Technographics
American IT Solutions is a Professional Services organization based in United States,
with around 112 employees and annual revenues of $16.0 million.
American IT Solutions operates a diverse technology stack with applications such as
Tidio Live Chat, Fujitsu Interstage and Wix.com,
covering areas like Chatbots and Conversational AI, Process Mining and Web Content Management.
American IT Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tidio, Fujitsu and Wix.com.
American IT Solutions recently adopted applications including
Google Cloud Platform (GCP) in 2021, Wix Hosting in 2021 and Tidio Live Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of American IT Solutions’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates American IT Solutions’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete American IT Solutions technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.