Boca Raton, 33432, FL,
United States
American Traveler Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by American Traveler and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 680 American Traveler employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that American Traveler has purchased the following applications: Microsoft Dynamics GP for ERP Financial in 2016, ADP iPay for Employee Self Service in 2018, LiveChat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems American Traveler is running and its propensity to invest more and deepen its relationship with Microsoft , ADP , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing American Traveler revenues, which have grown to $80.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for American Traveler intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
American Traveler is a workforce solutions and healthcare staffing organization that delivers exceptional service to healthcare professionals and hospital clients. As an industry leader, our company has assembled a team of dedicated professionals who place thousands of registered nurses and allied health specialists every year at top-ranked hospitals nationwide.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics GP | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, American Traveler implemented Microsoft Dynamics GP to centralize core accounting within its ERP Financial environment. Deployment targeted the finance organization, including billing and accounts receivable teams, to provide a unified system of record for customer accounts, invoice creation, payment validation, and outstanding balance tracking. Microsoft Dynamics GP was configured as the primary financial application to capture invoice transactions and account adjustments while supporting routine bookkeeping workflows.
Functional configuration emphasized accounts receivable workflows, invoice generation, reconciliation processes, and short and overpayment adjustment handling. The implementation integrated Microsoft Dynamics GP with Salesforce for reconciling invoices against client payments, while Microsoft Excel was used operationally for account validation and adjustment calculations. Governance consolidated invoicing and reconciliation workflows within the finance team, standardizing how invoices are created, validated, and adjusted across Microsoft Dynamics GP, Salesforce, and spreadsheet-based controls.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP iPay | Employee Self Service | HCM | n/a | 2018 | 2018 |
In 2018, American Traveler implemented ADP iPay to provision employee access to ADP iPayStatements. ADP iPay is used as a Payroll application to deliver online pay statements and W-2 information for American Traveler and affiliates.
The implementation centers on ADP iPayStatements functionality for pay statement and earnings statement delivery, W-2 access, and a guided self-service registration workflow. Configuration and enrollment require a Self Service Registration Pass Code ATR-ATR, proof of identity based on a recent pay statement or voucher, collection of an employee e-mail address, and creation of password and security details during the registration steps.
The service is accessed through https://ipay.adp.com, with employees receiving e-mail confirmation after successful enrollment. Operational coverage includes American Traveler and its affiliates, supporting payroll and HR business functions related to paycheck distribution and tax statement availability.
Governance for the rollout emphasized identity proofing and user-level self-service, with payroll and IT teams responsible for distributing the registration pass code and providing enrollment support. Users were instructed to add https://ipay.adp.com to browser bookmarks for recurring access to ADP iPay.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, American Traveler deployed LiveChat on its public website. The deployment established LiveChat as the companys Chatbots and Conversational AI solution to support customer service and lead capture through on-site conversational engagement.
Implementation centered on the LiveChat web widget and conversational workflows typical of Chatbots and Conversational AI, including proactive chat triggers, canned responses for common inquiries, visitor monitoring for real-time context, and routing logic to direct conversations to service teams. Configuration focused on web-based provisioning and conversational content management to standardize responses and reduce manual handling for recurring questions.
Operational ownership appears aligned to customer service and digital marketing, with centralized administration for chat scripts, response libraries, and shift coverage. Governance emphasized consolidated on-site chat controls and conversational governance to manage customer-facing interactions via LiveChat across the corporate website.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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