Amerifirst Home Mortgage
950 Trade Centre Way, Suite 400,
Kalamazoo, 49002, MI,
United States
Kalamazoo, 49002, MI,
United States
1 800-466-5626
Banking and Financial Services
Amerifirst Home Mortgage Technographics
Amerifirst Home Mortgage Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Amerifirst Home Mortgage and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 450 Amerifirst Home Mortgage employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Amerifirst Home Mortgage has purchased the following applications: Paymentus Payveris for Payment Processing in 2018, ICE Mortgage Black Knight MSP for Loan Management in 2018, Hubspot Live Chat for Chatbots and Conversational AI in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Amerifirst Home Mortgage is running and its propensity to invest more and deepen its relationship with Paymentus , ICE Mortgage Technology , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Amerifirst Home Mortgage revenues, which have grown to $150.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Amerifirst Home Mortgage intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Amerifirst Home Mortgage Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Amerifirst Home Mortgage implemented Paymentus Payveris to provide Payment Processing on its public website. The deployment used Paymentus Payveris as a customer-facing online payment channel embedded into amerifirst.com to accept mortgage payments and service-related collections.
The implementation configuration emphasizes standard Payment Processing capabilities, including an online payment portal for card and ACH acceptance, bill presentment and pay workflow, tokenization for repeat payments, and automated remittance reporting to support reconciliation. Paymentus Payveris was presented as the primary web payment interface, configured to handle customer-initiated payment flows and payment method management.
Operationally the integration is scoped to the public web channel, with front-end integration into the site either via a hosted payment page or API-driven web flows to capture payments. The primary business functions impacted are customer payment processing and servicing operations, with web channels and customer service teams acting as the main operational stakeholders.
Governance and rollout were centered on payment operations and web development ownership, aligned to update website payment pages and customer-facing workflows. Process changes focused on standardizing online payment acceptance and operational procedures for handling customer payments through the Paymentus Payveris Payment Processing implementation.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ICE Mortgage Technology | Legacy | ICE Mortgage Black Knight MSP | Loan Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018 Amerifirst Home Mortgage implemented ICE Mortgage Black Knight MSP to deliver Black Knight's Servicing Digital mobile solution as part of its Loan Management strategy. The deployment was announced from Jacksonville, Florida and targeted the mortgage servicing function at Amerifirst Home Mortgage, a division of Amerifirst Financial Corp., to provide a consumer-facing channel for home and loan information and ongoing customer engagement.
Amerifirst used the native mobile app version of the Servicing Digital solution, which is part of Black Knight's LoanSphere platform, to present loan, home and neighborhood information dashboards in a user-oriented design. Functional capabilities implemented include personalized loan detail views, estimated home value reporting, recent neighborhood sales visibility, equity opportunity surfaced for customers, and refinance option guidance, driven by advanced analytics and automated valuation models.
Operationally the ICE Mortgage Black Knight MSP implementation accessed servicer-held loan data through the MSP system and leveraged Black Knight's property records database, analytics and AVMs to enrich customer views. The rollout focused on the Loan Servicing business function and customer-servicing workflows, providing 24 hour mobile access and a responsive web alternative to support continual engagement between servicers and borrowers.
Governance and rollout emphasized a first-to-market adoption of Servicing Digital at Amerifirst, with the servicer using the platform to standardize customer communication channels and automate delivery of value-add property and loan insights. Explicit outcomes reported include deeper customer relationships, increased retention potential and easier round the clock access to personalized mortgage and home value information.
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Loan Management | ERP Services and Operations |
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2018 | 2018 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
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Chatbots and Conversational AI | AI-Powered Application |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Tag Management | CRM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Amerifirst Home Mortgage
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Amerifirst Home Mortgage Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Amerifirst Home Mortgage Technographics
Amerifirst Home Mortgage is a Banking and Financial Services organization based in United States,
with around 450 employees and annual revenues of $150.0 million.
Amerifirst Home Mortgage operates a diverse technology stack with applications such as
Paymentus Payveris, ICE Mortgage Black Knight MSP and Hubspot Live Chat,
covering areas like Payment Processing, Loan Management and Chatbots and Conversational AI.
Amerifirst Home Mortgage has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, ICE Mortgage Technology and HubSpot.
Amerifirst Home Mortgage recently adopted applications including
Microsoft Entra ID (formerly Azure Active Directory) in 2023, Hubspot Live Chat in 2022 and HubSpot Conversations in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Amerifirst Home Mortgage’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Amerifirst Home Mortgage’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Amerifirst Home Mortgage technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.